MSU COM 240 Exam 2 Questions And Correct Answers With Detailed Rationales.

Peer communication - correct answer - collegial peers - Information peers - special close relationships - mentoring - emotional management population ecology - correct answer theoretically grounded in natural selection, population ecology is the study of the differential reproduction and survival of organizations depending upon their relative advantages - survival of the fittest - sociological view diffusion of innovations - correct answer - Rogers (1995) - Innovation - Communication channels - Time - Social systems Types of innovators - correct answer - innovators (first to be in line for new iPhone) 2.5% - Early adopters (wait to make sure iPhone works) 13.5% - Early majority (see something, they like it, they go get it) 34% - Late majority (extra cautious, they don't like change) 34% - Laggards (never change) 16% system theory - correct answer organizations are open systems that interact with their environment to survive - input: input energy and resources from the enviroment - throughput: transform these resources - output: export the transformed resources into the enviroment - positive and/or negative feedback: - positive: all is well - negative: need change - Hierarchy of systems Globilization - correct answer - communication differences related to the six dimensions of culture - power distance - individualism vs. collectivism - masculine vs. feminie - uncertainty avoidance - short-term vs. long-term - high-context vs. low-context Cultural diversity - correct answer - monolithic organizations - plural organizations - multicultural organizations (embrace that all kinds of people are doing all kinds of things) Changes in communication expectations - correct answer - social media - decision-making - changing interpersonal interactions changes in communication technology - correct answer - media richness theory - rich vs. lean communication channels - multiple cues - timely feedback - level of personalization - Variety of possible language used organizational life cycle model - correct answer emergence stage adolescent stage mature stage decline stage Emergence stage - correct answer - establishment of mission by founder - preparation for incorporation - recruitment of members - initial start up activities leading to the creation of a product or one product line Adolescence stage - correct answer - physical features: one or more product lines, $1 million in assets or debts, and/or 30 or more employees - greater than 15% sales growth - institutionalization of organizational vases, structures, and procedures Mature stage - correct answer - less than 15% sales growth per year - emphasis on diversification and sustained growth - leveraging of survival through ties of product suppliers and recipients decline stage - correct answer - firms net growth less than national GNP for a four year period - solvency (financial and mission) - loss of products and product line to competitors or obsolesce originality - correct answer how many different ideas were not generated by anyone else flexibility - correct answer how many different types of ideas a person generated fluency - correct answer how many different ideas a person generated group task roles - correct answer roles in groups focused on functionally accomplishing goals or tasks - initiator - information seeker/giver - opinion seeker/giver - coordinator - recorder Maintenance roles - correct answer roles in groups that encourage social functions of the group - harmonizer - compromiser - gatekeeper and expediter - standard setter - group observer and commentator disruptive roles - correct answer roles in a group that prevent group from reaching task and social goals - aggressor - blocker - recognition-seeker - self-confessor/help-seeker - loafer - dominator work group effectiveness - correct answer - the group's productive output meets the standards of quantity, quality, and timeliness of those receiving, reviewing and or using the output - the process of carrying out the work enhances the capability of members to work together interdependently in the future - the group experience contributes to the growth and personal well-being of team members target point - correct answer preferred outcome, aspiration, the point at which you'd like to conclude negotiations resistance point - correct answer walkaway, bottom line asking point - correct answer initial offer bargaining mix - correct answer package of issues, each of which has a target, resistance, and asking points creative value - correct answer - openness - active listening - asking open vs. closed questions - identifying interests - developing creative solutions - joint problem solving - preventing conflict escalation claiming value - correct answer - preparation -developing a good BATNA (best alternative to a negotiated agreement) - being assertive about one's interests - developing persuasive arguments - being a good presenter integrative - correct answer - understand the others position and interests (especially the "why"), share and receive information in a balanced manner - firm on limits/bottom line but creative in how you achieve your goals, win-win as much as possible distributive - correct answer confuse opponent, never let the other person know what you really need and why, hard ball tactics, winner takes all negotiation sequence - correct answer 1. opening 2. exchange or explorations of importation 3. exchange or exploration of positions and interests 4. counter arguments, seek solutions 5. agree on settlement if beneficial or walk away prelude to negotiation - correct answer - opening: how will you frame the purpose of the interaction - opening stance: what is your attitude? competitive? moderate? - opening offer: where will you start? - initial concessions, if any: should any be made? if so, how large? examples of communication skills - correct answer - encoding: present information clearly and sufficiently 1-on-1, to a group, or in writing - decoding: openness to feedback, attentive listening - alter-centrism: empathy, supportiveness, other-orientation - interaction management: thought taking, episode punctuation - behavioral flexibility: lack of social anxiety in a range of situations strategic competence - correct answer knowledge of what things mean in an organization (knowing the rules, reading people) tactical competence - correct answer knowledge of how to communicate, based on the way meaning is assigned and structured in the organization (saying the right thing at the right time)