2024 WELLCARE MASTERY EXAM (QUESTIONS AND ANSWERS)
100% CORRECT
1. Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench.
a. Training Resources
b. Commission Resources
c. Marketing Resources
d. All of these
Answer: d.All of These
2. Although options for capturing and submitting SOAs vary by health plan, Wellcare
accepts SOAs in which of the following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these
Answer: d.All of These
3. Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use.
True
, False
Answer: True
4. Which elements are available as part of Wellcare's Sales Support model?
a. Onlin
b. Loca
c. Corporate
d. All of these
Answer: d. All of these
5. A grievance request, or any evidence concerning a grievance, must be filed orally or in
writing no later than _____ calendar days from the date of the event or the date the
member is made aware of the issue.
a. 30
b. 45
c. 60
d. 90
Answer: c. 60
6. Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a:
(Select all that apply.)
, a. Complaint Tracking Module (CTM)
b. Yelp Review
c. Grievance
d. Secret Shop Finding
Answer: a.Complaint Tracking Module (CTM)
c.Grievance
d.Secret Shop Finding
7. Brokers/Agents can submit a support ticket online through their Centene Workbench
portal.
True
False
Answer: True
8. When an enrollment application is completed in Ascend, brokers/agents can complete
a Health Risk Assessment (HRA) directly in Ascend after the enrollment application,
through the Value-Based Enrollment (VBE) portal.
True
False
Answer: True
9. Which of the following is not an example of Protected Health Information (PHI)?
100% CORRECT
1. Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench.
a. Training Resources
b. Commission Resources
c. Marketing Resources
d. All of these
Answer: d.All of These
2. Although options for capturing and submitting SOAs vary by health plan, Wellcare
accepts SOAs in which of the following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these
Answer: d.All of These
3. Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use.
True
, False
Answer: True
4. Which elements are available as part of Wellcare's Sales Support model?
a. Onlin
b. Loca
c. Corporate
d. All of these
Answer: d. All of these
5. A grievance request, or any evidence concerning a grievance, must be filed orally or in
writing no later than _____ calendar days from the date of the event or the date the
member is made aware of the issue.
a. 30
b. 45
c. 60
d. 90
Answer: c. 60
6. Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a:
(Select all that apply.)
, a. Complaint Tracking Module (CTM)
b. Yelp Review
c. Grievance
d. Secret Shop Finding
Answer: a.Complaint Tracking Module (CTM)
c.Grievance
d.Secret Shop Finding
7. Brokers/Agents can submit a support ticket online through their Centene Workbench
portal.
True
False
Answer: True
8. When an enrollment application is completed in Ascend, brokers/agents can complete
a Health Risk Assessment (HRA) directly in Ascend after the enrollment application,
through the Value-Based Enrollment (VBE) portal.
True
False
Answer: True
9. Which of the following is not an example of Protected Health Information (PHI)?
