Chapter 14: Communication in the
Nurse-Patient Relationship
1. When caring for a pa tient, nursing care will be most effective when the
nurse-patient interactions are focused on which of the following
circumstances?
a. Goal achievement
b. Compatible realities
c. Common understanding
d. Sharing values
CORRECT ANSWER: C
Feedback:
The nursepati ent interaction is most productive when communication is
aimed toward a common understanding. Goal achievement is difficult
to attain if there is not a common understanding between the nurse and
patient.
2. When communicating with patients, nurses need to b e very careful in their
approach. This is particularl y true when communicating using
a. Written material
b. Audiovisuals
c. Demonstration
d. Medical terminology
CORRECT ANSWER: D
, Feedback:
Another filter is the particular language system into which the person
is socialized. Nurses are socialized into healthcare or medical jargon.
To effectivel y educate and communicate, the nurse should limit
medical jargon.
3. While communicating with a patient who is hearing impaired, the nurse
must take into account that the impairment serves as a
a. Handicap
b. Filter
c. Blocker
d. Receptor
CORRECT ANSWER: B
Feedback:
Sight, hearing, touch, taste and smell are filters of the neurologic
receptor system. Stimuli processed through these receptor systems
enable the person to experie nce the outside world.
4. A nurse touches the patients hand while discussing his diagnosis. This
action is a(an)
a. Dynamic process
b. Translation
c. Communication channel
d. Auditory channel
CORRECT ANSWER: C
, Feedback:
Communication channel is the carrier of the message; touch can be a
channel.
5. A nurse is interviewing a patient for the establishment of long -term care
insurance. During the interview, the nurse asks questions regarding the
patients past medical history. The nurse is the
a. Sender
b. Target
c. Receiver
d. Decoder
CORRECT ANSWER: A
Feedback:
A sender is a person or group with a purpose for the communication.
6. You are caring for a patient who has had a cerebrovascular accident, with
left hemiparesis and aphasia. The patient responds to your spoken w ords
with garbled responses. The nurse determines that the patient has
difficult y with message
a. Encoding
b. Feedback
c. Decoding
d. Channeling
CORRECT ANSWER: A
Feedback:
Nurse-Patient Relationship
1. When caring for a pa tient, nursing care will be most effective when the
nurse-patient interactions are focused on which of the following
circumstances?
a. Goal achievement
b. Compatible realities
c. Common understanding
d. Sharing values
CORRECT ANSWER: C
Feedback:
The nursepati ent interaction is most productive when communication is
aimed toward a common understanding. Goal achievement is difficult
to attain if there is not a common understanding between the nurse and
patient.
2. When communicating with patients, nurses need to b e very careful in their
approach. This is particularl y true when communicating using
a. Written material
b. Audiovisuals
c. Demonstration
d. Medical terminology
CORRECT ANSWER: D
, Feedback:
Another filter is the particular language system into which the person
is socialized. Nurses are socialized into healthcare or medical jargon.
To effectivel y educate and communicate, the nurse should limit
medical jargon.
3. While communicating with a patient who is hearing impaired, the nurse
must take into account that the impairment serves as a
a. Handicap
b. Filter
c. Blocker
d. Receptor
CORRECT ANSWER: B
Feedback:
Sight, hearing, touch, taste and smell are filters of the neurologic
receptor system. Stimuli processed through these receptor systems
enable the person to experie nce the outside world.
4. A nurse touches the patients hand while discussing his diagnosis. This
action is a(an)
a. Dynamic process
b. Translation
c. Communication channel
d. Auditory channel
CORRECT ANSWER: C
, Feedback:
Communication channel is the carrier of the message; touch can be a
channel.
5. A nurse is interviewing a patient for the establishment of long -term care
insurance. During the interview, the nurse asks questions regarding the
patients past medical history. The nurse is the
a. Sender
b. Target
c. Receiver
d. Decoder
CORRECT ANSWER: A
Feedback:
A sender is a person or group with a purpose for the communication.
6. You are caring for a patient who has had a cerebrovascular accident, with
left hemiparesis and aphasia. The patient responds to your spoken w ords
with garbled responses. The nurse determines that the patient has
difficult y with message
a. Encoding
b. Feedback
c. Decoding
d. Channeling
CORRECT ANSWER: A
Feedback:
