©EVERLY 2024/2025 ALL RIGHTS RESERVED.
Vivint CEU Certification Exam Questions
And Answers (Guaranteed A+)
According to the FBI Uniform Crime Report, a burglary occurs every: - Answer✔14.4 Seconds
Most residential burglaries occur... - Answer✔In broad daylight
The common goal of the Electronic Security and Life Safety industry is to: - Answer✔Improve
the safety, peace of mind, and quality of life of the customer
CSAA is the acronym for: - Answer✔Central Station Alarm Association
An alarm company yard sign is: - Answer✔A good burglar deterrent
Hiding a spare key to your house outside is: - Answer✔Not recommended
A successful service technician: - Answer✔Always tests the system before leaving the job
State licensing for alarm companies has proven to be a part: - Answer✔The accountability
needed to reduce false alarms
The false alarm reduction method known as Enhanced Call Verification: - Answer✔Requires 2
different phone numbers from the call list to be called before dispatching the police
On average 9% of the time burglars enter a house through the... - Answer✔Garage
Nationally Recognized Testing Laboratories conduct factory inspections how many times a year?
- Answer✔2 to 4
"Approved" means something is acceptable to the _____. - Answer✔Authority having
jurisdiction
NRTLs were established by: - Answer✔OSHA
A code title will always be preceded by a: - Answer✔Code number
ICC stands for: - Answer✔International Code Council
Emergency Forces Notification is associated with: - Answer✔NFPA 101
National Electrical Code is NFPA ______. - Answer✔70
NFPA 72 is: - Answer✔National Fire Alarm and Signaling Code
Codes become enforceable when they are: - Answer✔Adopted as law
1|Page
, ©EVERLY 2024/2025 ALL RIGHTS RESERVED.
What is the primary concern of a code or standard? - Answer✔Life safety
A basic system consists of what components? - Answer✔All the above
Which imaging devices the most commonly used with analog video systems? - Answer✔CCD
sensors
Which size imaging device is the most commonly used with analog video systems? -
Answer✔1/3"
What type of signal does a CCTV camera generate? - Answer✔Base band
What is the proper type of coax to use and video system? - Answer✔Copper Braid
T/F? You can install a CS-Lens on a CS-Mount camera with a 5mm spacer ring. - Answer✔False
Which spot filter is considered better? - Answer✔F360
The use of UTP "unshielded twisted-pair" uses category 1 or better cable to transmit video
instead of using coax. - Answer✔False
Which of the following might be used with an outdoor housing? - Answer✔All the above
A PTZ can be controlled by the following means with the correct hardware in place. -
Answer✔All the above
What is the most common type of the following customer service scenarios? - Answer✔In-
person
Which of the following is not considered a barrier of customer service? - Answer✔Internal
issues
Using social media and reviewer websites, Consumers can affect businesses: - Answer✔Either
positively or negatively
What is constant nonverbal flow of communication essential to understanding someone else? -
Answer✔Body language
What does the first A in RASA stand for? - Answer✔Appreciate
What should not be done when dealing with an angry customer? - Answer✔Tell customer to stop
yelling immediately
Which of the following is not a trait of excellent customer service? - Answer✔Attractiveness
In today's age, the __________ have a lot of say in how well companies perform via technology
and social media. - Answer✔General public
Which of the following is not a technique for in conflict resolution? - Answer✔Taking sides
A customer service representative uses _______ daily to arrive at solutions for customers. -
Answer✔Problem Solving
2|Page
Vivint CEU Certification Exam Questions
And Answers (Guaranteed A+)
According to the FBI Uniform Crime Report, a burglary occurs every: - Answer✔14.4 Seconds
Most residential burglaries occur... - Answer✔In broad daylight
The common goal of the Electronic Security and Life Safety industry is to: - Answer✔Improve
the safety, peace of mind, and quality of life of the customer
CSAA is the acronym for: - Answer✔Central Station Alarm Association
An alarm company yard sign is: - Answer✔A good burglar deterrent
Hiding a spare key to your house outside is: - Answer✔Not recommended
A successful service technician: - Answer✔Always tests the system before leaving the job
State licensing for alarm companies has proven to be a part: - Answer✔The accountability
needed to reduce false alarms
The false alarm reduction method known as Enhanced Call Verification: - Answer✔Requires 2
different phone numbers from the call list to be called before dispatching the police
On average 9% of the time burglars enter a house through the... - Answer✔Garage
Nationally Recognized Testing Laboratories conduct factory inspections how many times a year?
- Answer✔2 to 4
"Approved" means something is acceptable to the _____. - Answer✔Authority having
jurisdiction
NRTLs were established by: - Answer✔OSHA
A code title will always be preceded by a: - Answer✔Code number
ICC stands for: - Answer✔International Code Council
Emergency Forces Notification is associated with: - Answer✔NFPA 101
National Electrical Code is NFPA ______. - Answer✔70
NFPA 72 is: - Answer✔National Fire Alarm and Signaling Code
Codes become enforceable when they are: - Answer✔Adopted as law
1|Page
, ©EVERLY 2024/2025 ALL RIGHTS RESERVED.
What is the primary concern of a code or standard? - Answer✔Life safety
A basic system consists of what components? - Answer✔All the above
Which imaging devices the most commonly used with analog video systems? - Answer✔CCD
sensors
Which size imaging device is the most commonly used with analog video systems? -
Answer✔1/3"
What type of signal does a CCTV camera generate? - Answer✔Base band
What is the proper type of coax to use and video system? - Answer✔Copper Braid
T/F? You can install a CS-Lens on a CS-Mount camera with a 5mm spacer ring. - Answer✔False
Which spot filter is considered better? - Answer✔F360
The use of UTP "unshielded twisted-pair" uses category 1 or better cable to transmit video
instead of using coax. - Answer✔False
Which of the following might be used with an outdoor housing? - Answer✔All the above
A PTZ can be controlled by the following means with the correct hardware in place. -
Answer✔All the above
What is the most common type of the following customer service scenarios? - Answer✔In-
person
Which of the following is not considered a barrier of customer service? - Answer✔Internal
issues
Using social media and reviewer websites, Consumers can affect businesses: - Answer✔Either
positively or negatively
What is constant nonverbal flow of communication essential to understanding someone else? -
Answer✔Body language
What does the first A in RASA stand for? - Answer✔Appreciate
What should not be done when dealing with an angry customer? - Answer✔Tell customer to stop
yelling immediately
Which of the following is not a trait of excellent customer service? - Answer✔Attractiveness
In today's age, the __________ have a lot of say in how well companies perform via technology
and social media. - Answer✔General public
Which of the following is not a technique for in conflict resolution? - Answer✔Taking sides
A customer service representative uses _______ daily to arrive at solutions for customers. -
Answer✔Problem Solving
2|Page
