Test Bank For:
Communication In Nursing 9th Edition
By Julia Balzer Riley Latest Version.
, Table Of Contents
Chapter 1: Responsible, Assertive, Caring Communication In Nursing.......................................................................................... 3
Chapter 2: The Client-Nurse Relationship: A Helping Relationship ............................................................................................... 5
Chapter 3: Solving Problems Together ........................................................................................................................................... 8
Chapter 4: Understanding Each Other: Communication And Culture .......................................................................................... 11
Chapter 5: Demonstrating Warmth ............................................................................................................................................... 13
Chapter 6: Showing Respect ........................................................................................................................................................ 16
Chapter 7: Being Genuine ............................................................................................................................................................ 18
Chapter 8: Being Empathetic........................................................................................................................................................ 19
Chapter 9: Using Self-Disclosure ................................................................................................................................................. 20
Chapter 10: Being Specificity ...................................................................................................................................................... 22
Chapter 11: Asking Questions ...................................................................................................................................................... 24
Chapter 12: Expressing Opinions ................................................................................................................................................. 25
Chapter 13: Using Humor ............................................................................................................................................................ 26
Chapter 14: Embracing The Spiritual Journey Of Health Caring…Meaning Making .................................................................. 28
Chapter 15: Requesting Support................................................................................................................................................... 29
Chapter 16: Overcoming Evaluation Anxiety............................................................................................................................... 31
Chapter 17: Working With Feedbacktest Bank............................................................................................................................... 1
Chapter 18: Using Relaxation Techniques ...................................................................................................................................... 4
Chapter 19: Incorporating Imagery In Professional Practice Andself-Care .................................................................................... 6
Chapter 20: Relaxation ................................................................................................................................................................. 11
Chapter21: Incorporating Positive Self-Talk................................................................................................................................. 13
Chapter 22: Navigating The Changing World Of Electronic Communication .............................................................................. 15
Chapter 23: Learning Confrontation Skills ................................................................................................................................... 18
Chapter 24: Refusing Unreasonable Requests .............................................................................................................................. 19
Chapter 25: Communicating Assertively And Responsibly With Distressed Clientsand Colleagues ........................................... 20
Chapter 26: Communicating Assertively And Responsibly With Aggressive Clients And Colleagues ......................................... 23
Chapter 27: Communicating Assertively And Responsibly With Unpopular Clients.................................................................... 25
Chapter 28: Managing Team Conflict Assertively And Responsibly ........................................................................................... 27
Chapter 29: Communicating At The End Of Life......................................................................................................................... 29
,Chapter 30: Continuing The Commitment To The Journey.......................................................................................................... 32
, Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Multiple Choice
1. Which Statement Describes The Affective Aspect Of Learning Effective Communication Strategies?
a. “The Nurse Should Use Clear, Direct Statements Using Objective Words.”
b. “The Nurse Uses Body Language That Is Congruent With The Verbal Message.”
c. “The Nurse Believes That Positive Communication Strategies Build Confidence.”
d. “The Nurse Practices Assertive And Responsible Communication Strategies.”
Ans: C
Learning Involves Three Domains: The Cognitive Aspects (Understanding And Meaning), Affective Aspects (Feelings, Values,
And Attitudes), And Psychomotor Aspects (Physical Capability).Learning Basic Communication Skills Involves The Cognitive
Domain; Building Confidence Through A Belief In The Value And Impact Of Positive Communication Is The Affective Domain;
And Putting Skills Into Action Is The Psychomotor Domain.
2. The Nurse Manager Asks The Staff Nurse To Work An Extra Shift. Which Response By The Staff Nurse Is Assertive And Based
On Rational Beliefs?
a. “I Don’t Want You Upset, So I Will Work Extra.”
b. “Why Do I Always Have To Cover Extra Shifts?”
c. “I Am Not Able To Work An Extra Shift.”
d. “If You Can’t Find Anyone Else, I Will Do It.”
Ans: C
The Staff Nurse May Turn Down Even A Reasonable Request; An Assertive Response Avoids Irrational Beliefs. Irrational Beliefs
Occur As A Result Of Being Anxious About Assertiveness Or Focusing On Possible Negative Outcomes.
3. A Nurse Manager Offers A Staff Nurse A Choice Between Working 8- Or 12-Hour Shifts. Which Statement, If Made By The
Staff Nurse, Is Nonassertive And May Result In A Frustrated Response From The Nurse Manager?
a. “I Want To Decide The Shifts For All Of The Other Staff Nurses.”
b. “Do Whatever You Want. It Doesn’t Really Matter To Me.”
c. “Thank You For Offering Me A Choice. I Prefer 12-Hour Shifts.”
d. “You Will Never Be Able To Give Me What I Really Want To Work.”
Ans: B
A Statement That Allows Others To Make Decisions For A Person Is An Example Of A Nonassertive Style Of Communication;
The Response Of Others To A Nonassertive Statement May Include Disrespect, Guilt, Anger, Or Frustration. Statements That
Make Choices For Others Or That Are Accusations Are Examples Of Aggressive Styles Of Communication; The Response Of
Others To An Aggressive Statement May Include Hurt, Defensiveness, Or Humiliation. A Statement That Allows Making One’s
Own Decisions Is An Example Of Assertive Style Of Communication; The Response Of Others To An Assertive Statement May
Include Mutual Respect.
4. The Nurse Is Providing Care To A Patient Who Was Admitted With Heart Failure. The Patient Has Not Been Following The
Prescribed Diet Or Taking The Prescribed Medications. Which Type Of Communication Approach Is Most Important For The
Nurse To Use With This Patient To Facilitate A Change In Self-Care Behavior?
Communication In Nursing 9th Edition
By Julia Balzer Riley Latest Version.
, Table Of Contents
Chapter 1: Responsible, Assertive, Caring Communication In Nursing.......................................................................................... 3
Chapter 2: The Client-Nurse Relationship: A Helping Relationship ............................................................................................... 5
Chapter 3: Solving Problems Together ........................................................................................................................................... 8
Chapter 4: Understanding Each Other: Communication And Culture .......................................................................................... 11
Chapter 5: Demonstrating Warmth ............................................................................................................................................... 13
Chapter 6: Showing Respect ........................................................................................................................................................ 16
Chapter 7: Being Genuine ............................................................................................................................................................ 18
Chapter 8: Being Empathetic........................................................................................................................................................ 19
Chapter 9: Using Self-Disclosure ................................................................................................................................................. 20
Chapter 10: Being Specificity ...................................................................................................................................................... 22
Chapter 11: Asking Questions ...................................................................................................................................................... 24
Chapter 12: Expressing Opinions ................................................................................................................................................. 25
Chapter 13: Using Humor ............................................................................................................................................................ 26
Chapter 14: Embracing The Spiritual Journey Of Health Caring…Meaning Making .................................................................. 28
Chapter 15: Requesting Support................................................................................................................................................... 29
Chapter 16: Overcoming Evaluation Anxiety............................................................................................................................... 31
Chapter 17: Working With Feedbacktest Bank............................................................................................................................... 1
Chapter 18: Using Relaxation Techniques ...................................................................................................................................... 4
Chapter 19: Incorporating Imagery In Professional Practice Andself-Care .................................................................................... 6
Chapter 20: Relaxation ................................................................................................................................................................. 11
Chapter21: Incorporating Positive Self-Talk................................................................................................................................. 13
Chapter 22: Navigating The Changing World Of Electronic Communication .............................................................................. 15
Chapter 23: Learning Confrontation Skills ................................................................................................................................... 18
Chapter 24: Refusing Unreasonable Requests .............................................................................................................................. 19
Chapter 25: Communicating Assertively And Responsibly With Distressed Clientsand Colleagues ........................................... 20
Chapter 26: Communicating Assertively And Responsibly With Aggressive Clients And Colleagues ......................................... 23
Chapter 27: Communicating Assertively And Responsibly With Unpopular Clients.................................................................... 25
Chapter 28: Managing Team Conflict Assertively And Responsibly ........................................................................................... 27
Chapter 29: Communicating At The End Of Life......................................................................................................................... 29
,Chapter 30: Continuing The Commitment To The Journey.......................................................................................................... 32
, Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Multiple Choice
1. Which Statement Describes The Affective Aspect Of Learning Effective Communication Strategies?
a. “The Nurse Should Use Clear, Direct Statements Using Objective Words.”
b. “The Nurse Uses Body Language That Is Congruent With The Verbal Message.”
c. “The Nurse Believes That Positive Communication Strategies Build Confidence.”
d. “The Nurse Practices Assertive And Responsible Communication Strategies.”
Ans: C
Learning Involves Three Domains: The Cognitive Aspects (Understanding And Meaning), Affective Aspects (Feelings, Values,
And Attitudes), And Psychomotor Aspects (Physical Capability).Learning Basic Communication Skills Involves The Cognitive
Domain; Building Confidence Through A Belief In The Value And Impact Of Positive Communication Is The Affective Domain;
And Putting Skills Into Action Is The Psychomotor Domain.
2. The Nurse Manager Asks The Staff Nurse To Work An Extra Shift. Which Response By The Staff Nurse Is Assertive And Based
On Rational Beliefs?
a. “I Don’t Want You Upset, So I Will Work Extra.”
b. “Why Do I Always Have To Cover Extra Shifts?”
c. “I Am Not Able To Work An Extra Shift.”
d. “If You Can’t Find Anyone Else, I Will Do It.”
Ans: C
The Staff Nurse May Turn Down Even A Reasonable Request; An Assertive Response Avoids Irrational Beliefs. Irrational Beliefs
Occur As A Result Of Being Anxious About Assertiveness Or Focusing On Possible Negative Outcomes.
3. A Nurse Manager Offers A Staff Nurse A Choice Between Working 8- Or 12-Hour Shifts. Which Statement, If Made By The
Staff Nurse, Is Nonassertive And May Result In A Frustrated Response From The Nurse Manager?
a. “I Want To Decide The Shifts For All Of The Other Staff Nurses.”
b. “Do Whatever You Want. It Doesn’t Really Matter To Me.”
c. “Thank You For Offering Me A Choice. I Prefer 12-Hour Shifts.”
d. “You Will Never Be Able To Give Me What I Really Want To Work.”
Ans: B
A Statement That Allows Others To Make Decisions For A Person Is An Example Of A Nonassertive Style Of Communication;
The Response Of Others To A Nonassertive Statement May Include Disrespect, Guilt, Anger, Or Frustration. Statements That
Make Choices For Others Or That Are Accusations Are Examples Of Aggressive Styles Of Communication; The Response Of
Others To An Aggressive Statement May Include Hurt, Defensiveness, Or Humiliation. A Statement That Allows Making One’s
Own Decisions Is An Example Of Assertive Style Of Communication; The Response Of Others To An Assertive Statement May
Include Mutual Respect.
4. The Nurse Is Providing Care To A Patient Who Was Admitted With Heart Failure. The Patient Has Not Been Following The
Prescribed Diet Or Taking The Prescribed Medications. Which Type Of Communication Approach Is Most Important For The
Nurse To Use With This Patient To Facilitate A Change In Self-Care Behavior?
