TEST BANK x x
Operations and Supply Chain Management, 17th Edition
x x x x x x
x by F. Robert Jacobs and Richard Chase
x x x x x x
x Chapters 1 - 22 | Complete
x x x x x x
, • TABLE OF CONTENTSx x
Chapter x1: xIntroduction
Chapter x2: xStrategy
Chapter x3: xDesign xof xProducts xand xServices
Chapter x4: xProjects
Chapter x5: xStrategic xCapacity xManagement
Chapter x6: xLearning xCurves
Chapter x7: xManufacturing xProcesses
Chapter x8: xFacility xLayout
Chapter x9: xService xProcesses
Chapter x10: xWaiting xLine xAnalysis xand xSimulation
Chapter x11: xProcess xDesign xand xAnalysis
Chapter x12: xQuality xManagement
Chapter x13: xStatistical xQuality xControl
Chapter x14: xLean xSupply xChains
Chapter x15: xLogistics xand xDistribution xManagement
Chapter x16: xGlobal xSourcing xand xProcurement
Chapter x17: xThe xInternet xof xThings xand xERP
Chapter x18: xForecasting
Chapter x19: xSales xand xOperations xPlanning
Chapter x20: xInventory xManagement
Chapter x21: xMaterial xRequirements xPlanning
Chapter x22: xWorkcenter xScheduling
,Chapter 01 x x
Efficiency xmeans xdoing xthe xright xthings xto xcreate xthe xmost xvalue xfor xthe xcompany.
FALSE
Efficiency xmeans xdoing xsomething xat xthe xlowest xpossible xcost.
1. Effectiveness xmeans xdoing xthe xright xthings xto xcreate xthe xmost xvalue xfor xthe xcompany.
TRUE
Effectiveness xmeans xdoing xthe xright xthings xto xcreate xthe xmost xvalue xfor xthe xcompany.
AACSB: xAnalytical xThinking
Blooms:
xRemember
xDifficulty: x1
xEasy
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa xfirm. xTopic: xEfficiency, xEffectiveness,
xand xValue
2. A xdoctor xcompletes xa xsurgical xprocedure xon xa xpatient xwithout xerror. xThe xpatient xdies xanyway. xIn xoperations xmanagement
xterms, xwexcould xrefer xto xthis xdoctor xas xbeing xefficient xbut xnot xeffective.
TRUE
Efficiency xmeans xdoing xsomething xat xthe xlowest xpossible xcost. xEffectiveness xmeans xdoing xthe xright xthings xto xcreate xthe xmost
xvalue. xThexdoctor xperformed xthe xsurgery xwithout xerror. xBecause xthe xpatient xdied, xno xvalue x was xcreated.
AACSB: xAnalytical xThinking
Blooms:
xAnalyzexDifficulty:
x2 xMedium
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa xfirm. xTopic: xEfficiency, xEffectiveness,
xand xValue
3. A xworker xcan xbe xefficient xwithout xbeing xeffective.
TRUE
Efficiency xmeans xdoing xsomething xat xthe xlowest xpossible xcost. xEffectiveness xmeans xdoing xthe xright xthings xto xcreate xthe xmost
xvalue.xThese xare xdifferent xthings.
AACSB: xAnalytical
xThinking xBlooms:
xUnderstand
xDifficulty: x2
xMedium
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa x firm. xTopic: xEfficiency, xEffectiveness,
xand xValue
, 4. A xprocess xcan xbe xeffective xwithout xbeing xefficient.
TRUE
Often, xmaximizing xeffectiveness xand xefficiency xat xthe xsame xtime xcreates xconflict xbetween xthe xtwo xgoals. x"Being xefficient" xat
xthe xcustomer xservice xcounter xat xa xlocal xstore xor xbank xmeans xusing xthe x fewest xnumber xof xclerks xpossible xat xthe xcounter.
xBeing xeffective,xthough, xmeans xminimizing xthe xamount xof xtime xcustomers xneed xto xwait xin xline.
AACSB: xAnalytical
xThinking xBlooms:
xUnderstand
xDifficulty: x2
xMedium
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa x firm. xTopic: xEfficiency, xEffectiveness,
xand xValue
5. Operations xand xsupply xchain xmanagement xis xdefined xas xthe xdesign, xoperation, xand ximprovement xof xthe xsystems xthat
xcreate xandxdeliver xthe x firm's xprimary xproducts xand xservices.
TRUE
Operations xand xsupply xchain xmanagement xis xdefined xas xthe xdesign, xoperation, xand ximprovement xof xthe xsystems xthat xcreate
xand xdeliverxthe xfirm's xprimary xproducts xand xservices.
AACSB: xAnalytical xThinking
Blooms:
xRemember
xDifficulty: x1
xEasy
Learning xObjective: x01-01 xIdentify xthe xelements xof xoperations xand xsupply xchain xmanagement. x(OSCM)
Topic: xWhat xIs xOperations xand xSupply xChain xManagement?
6. The xterm x"value" xrefers xto xthe xrelationship xbetween xquality xand xthe xprice xpaid xby xthe xconsumer.
TRUE
Related xto xefficiency xand xeffectiveness xis xthe xconcept xof xvalue, xwhich xcan xbe xmetaphorically xdefined xas xquality xdivided xby
xprice.
AACSB: xAnalytical xThinking
Blooms:
xRemember
xDifficulty: x1
xEasy
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa xfirm. xTopic: xEfficiency, xEffectiveness,
xand xValue
7. Attempting xto xbalance xthe xdesire xto xefficiently xuse xresources xwhile xproviding xa xhighly xeffective xservice xmay xcreate
xconflict xbetweenxthe xtwo xgoals.
TRUE
Often xmaximizing xeffectiveness xand xefficiency xat xthe xsame xtime xcreates xconflict xbetween xthe xtwo xgoals.
AACSB: xAnalytical xThinking
Blooms:
xAnalyze
xDifficulty: x1
xEasy
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
Operations and Supply Chain Management, 17th Edition
x x x x x x
x by F. Robert Jacobs and Richard Chase
x x x x x x
x Chapters 1 - 22 | Complete
x x x x x x
, • TABLE OF CONTENTSx x
Chapter x1: xIntroduction
Chapter x2: xStrategy
Chapter x3: xDesign xof xProducts xand xServices
Chapter x4: xProjects
Chapter x5: xStrategic xCapacity xManagement
Chapter x6: xLearning xCurves
Chapter x7: xManufacturing xProcesses
Chapter x8: xFacility xLayout
Chapter x9: xService xProcesses
Chapter x10: xWaiting xLine xAnalysis xand xSimulation
Chapter x11: xProcess xDesign xand xAnalysis
Chapter x12: xQuality xManagement
Chapter x13: xStatistical xQuality xControl
Chapter x14: xLean xSupply xChains
Chapter x15: xLogistics xand xDistribution xManagement
Chapter x16: xGlobal xSourcing xand xProcurement
Chapter x17: xThe xInternet xof xThings xand xERP
Chapter x18: xForecasting
Chapter x19: xSales xand xOperations xPlanning
Chapter x20: xInventory xManagement
Chapter x21: xMaterial xRequirements xPlanning
Chapter x22: xWorkcenter xScheduling
,Chapter 01 x x
Efficiency xmeans xdoing xthe xright xthings xto xcreate xthe xmost xvalue xfor xthe xcompany.
FALSE
Efficiency xmeans xdoing xsomething xat xthe xlowest xpossible xcost.
1. Effectiveness xmeans xdoing xthe xright xthings xto xcreate xthe xmost xvalue xfor xthe xcompany.
TRUE
Effectiveness xmeans xdoing xthe xright xthings xto xcreate xthe xmost xvalue xfor xthe xcompany.
AACSB: xAnalytical xThinking
Blooms:
xRemember
xDifficulty: x1
xEasy
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa xfirm. xTopic: xEfficiency, xEffectiveness,
xand xValue
2. A xdoctor xcompletes xa xsurgical xprocedure xon xa xpatient xwithout xerror. xThe xpatient xdies xanyway. xIn xoperations xmanagement
xterms, xwexcould xrefer xto xthis xdoctor xas xbeing xefficient xbut xnot xeffective.
TRUE
Efficiency xmeans xdoing xsomething xat xthe xlowest xpossible xcost. xEffectiveness xmeans xdoing xthe xright xthings xto xcreate xthe xmost
xvalue. xThexdoctor xperformed xthe xsurgery xwithout xerror. xBecause xthe xpatient xdied, xno xvalue x was xcreated.
AACSB: xAnalytical xThinking
Blooms:
xAnalyzexDifficulty:
x2 xMedium
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa xfirm. xTopic: xEfficiency, xEffectiveness,
xand xValue
3. A xworker xcan xbe xefficient xwithout xbeing xeffective.
TRUE
Efficiency xmeans xdoing xsomething xat xthe xlowest xpossible xcost. xEffectiveness xmeans xdoing xthe xright xthings xto xcreate xthe xmost
xvalue.xThese xare xdifferent xthings.
AACSB: xAnalytical
xThinking xBlooms:
xUnderstand
xDifficulty: x2
xMedium
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa x firm. xTopic: xEfficiency, xEffectiveness,
xand xValue
, 4. A xprocess xcan xbe xeffective xwithout xbeing xefficient.
TRUE
Often, xmaximizing xeffectiveness xand xefficiency xat xthe xsame xtime xcreates xconflict xbetween xthe xtwo xgoals. x"Being xefficient" xat
xthe xcustomer xservice xcounter xat xa xlocal xstore xor xbank xmeans xusing xthe x fewest xnumber xof xclerks xpossible xat xthe xcounter.
xBeing xeffective,xthough, xmeans xminimizing xthe xamount xof xtime xcustomers xneed xto xwait xin xline.
AACSB: xAnalytical
xThinking xBlooms:
xUnderstand
xDifficulty: x2
xMedium
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa x firm. xTopic: xEfficiency, xEffectiveness,
xand xValue
5. Operations xand xsupply xchain xmanagement xis xdefined xas xthe xdesign, xoperation, xand ximprovement xof xthe xsystems xthat
xcreate xandxdeliver xthe x firm's xprimary xproducts xand xservices.
TRUE
Operations xand xsupply xchain xmanagement xis xdefined xas xthe xdesign, xoperation, xand ximprovement xof xthe xsystems xthat xcreate
xand xdeliverxthe xfirm's xprimary xproducts xand xservices.
AACSB: xAnalytical xThinking
Blooms:
xRemember
xDifficulty: x1
xEasy
Learning xObjective: x01-01 xIdentify xthe xelements xof xoperations xand xsupply xchain xmanagement. x(OSCM)
Topic: xWhat xIs xOperations xand xSupply xChain xManagement?
6. The xterm x"value" xrefers xto xthe xrelationship xbetween xquality xand xthe xprice xpaid xby xthe xconsumer.
TRUE
Related xto xefficiency xand xeffectiveness xis xthe xconcept xof xvalue, xwhich xcan xbe xmetaphorically xdefined xas xquality xdivided xby
xprice.
AACSB: xAnalytical xThinking
Blooms:
xRemember
xDifficulty: x1
xEasy
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
xa xfirm. xTopic: xEfficiency, xEffectiveness,
xand xValue
7. Attempting xto xbalance xthe xdesire xto xefficiently xuse xresources xwhile xproviding xa xhighly xeffective xservice xmay xcreate
xconflict xbetweenxthe xtwo xgoals.
TRUE
Often xmaximizing xeffectiveness xand xefficiency xat xthe xsame xtime xcreates xconflict xbetween xthe xtwo xgoals.
AACSB: xAnalytical xThinking
Blooms:
xAnalyze
xDifficulty: x1
xEasy
Learning xObjective: x01-04 xEvaluate xthe xefficiency xof
