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CIW IBA Lesson 7 Unlimited Review
Questions and Answers 100% Pass
If you have set up Web-based email, you can: - ✔✔log on and check your email from any computer that
has Internet access.
The commonplace use of email has given rise to the term "snail mail," which is a slang term for what? -
✔✔Standard postal service
Which choice best describes the purpose of the Bcc email message component? - ✔✔The Bcc field contains
email address(es) of additional message recipient(s) that do not appear in the message header and are not
visible to other recipients.
Why should you use out-of-office messages when you will be away for an extended period of time? -
✔✔To explain why you may not respond to email messages within a reasonable period of time
What is an email signature? - ✔✔Text that appears at the bottom of each message you send that contains
your contact information
Which protocol was developed as an extension of SMTP that allows users to exchange various types of
data files over the Internet? - ✔✔Multipurpose Internet Mail Extensions (MIME)
In order to help with your job tasks, your supervisor has given you a PIM application to install and use.
PIM is an acronym for a type of program that can: - ✔✔schedule appointments and meetings, store
contact information, and manage tasks.
Emily Charlene © 2025, All Rights Reserved.
, 2|Page
Because file attachments may contain malicious code that can be used to damage or infiltrate systems,
your company routinely scans all file attachments in incoming email. Where does attachment scanning
take place? - ✔✔At the server, usually just after the message has been received via SMTP
What does a closed-envelope icon next to an email message header indicate? - ✔✔A message that has not
yet been read
Which of the following is an open-source implementation of Pretty Good Privacy (PGP) that does not use
patented algorithms? - ✔✔GNU Privacy Guard (GPG)
Why should you create and use an email signature for work-related email messages? - ✔✔An email
signature is a reminder to your recipients of your identity and the identity of your company.
What is the term for a file that is sent with an email message? - ✔✔Attachment
Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a
product, followed by several text messages from the customer asking why no one has returned his call
yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following
is her best course of action? - ✔✔She should send a brief text message to the customer requesting that he
send his complaints via email, so that further inappropriate communication will be well documented.
What is the term for a combination of characters that you read sideways that helps convey emotion in an
email message? - ✔✔Emoticon
Cheryl just started using a new email client on her laptop computer. She wants to send an email message
with an attachment, but she does not see a button labeled "Attachment" on the client interface. What icon
is commonly used on email clients to invoke the Attachment option? - ✔✔Paperclip
The signature block for your company email account should normally include: - ✔✔Your name and email
address.
Emily Charlene © 2025, All Rights Reserved.
CIW IBA Lesson 7 Unlimited Review
Questions and Answers 100% Pass
If you have set up Web-based email, you can: - ✔✔log on and check your email from any computer that
has Internet access.
The commonplace use of email has given rise to the term "snail mail," which is a slang term for what? -
✔✔Standard postal service
Which choice best describes the purpose of the Bcc email message component? - ✔✔The Bcc field contains
email address(es) of additional message recipient(s) that do not appear in the message header and are not
visible to other recipients.
Why should you use out-of-office messages when you will be away for an extended period of time? -
✔✔To explain why you may not respond to email messages within a reasonable period of time
What is an email signature? - ✔✔Text that appears at the bottom of each message you send that contains
your contact information
Which protocol was developed as an extension of SMTP that allows users to exchange various types of
data files over the Internet? - ✔✔Multipurpose Internet Mail Extensions (MIME)
In order to help with your job tasks, your supervisor has given you a PIM application to install and use.
PIM is an acronym for a type of program that can: - ✔✔schedule appointments and meetings, store
contact information, and manage tasks.
Emily Charlene © 2025, All Rights Reserved.
, 2|Page
Because file attachments may contain malicious code that can be used to damage or infiltrate systems,
your company routinely scans all file attachments in incoming email. Where does attachment scanning
take place? - ✔✔At the server, usually just after the message has been received via SMTP
What does a closed-envelope icon next to an email message header indicate? - ✔✔A message that has not
yet been read
Which of the following is an open-source implementation of Pretty Good Privacy (PGP) that does not use
patented algorithms? - ✔✔GNU Privacy Guard (GPG)
Why should you create and use an email signature for work-related email messages? - ✔✔An email
signature is a reminder to your recipients of your identity and the identity of your company.
What is the term for a file that is sent with an email message? - ✔✔Attachment
Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a
product, followed by several text messages from the customer asking why no one has returned his call
yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following
is her best course of action? - ✔✔She should send a brief text message to the customer requesting that he
send his complaints via email, so that further inappropriate communication will be well documented.
What is the term for a combination of characters that you read sideways that helps convey emotion in an
email message? - ✔✔Emoticon
Cheryl just started using a new email client on her laptop computer. She wants to send an email message
with an attachment, but she does not see a button labeled "Attachment" on the client interface. What icon
is commonly used on email clients to invoke the Attachment option? - ✔✔Paperclip
The signature block for your company email account should normally include: - ✔✔Your name and email
address.
Emily Charlene © 2025, All Rights Reserved.
