Modern Systems Analysis and Design 9th Edition By Joseph Valacich, Joey George, Jeffrey Hoffer (Test Bank)

Test Bank for
Modern Systems Analysis and
Design, 9th Edition By Joseph
Valacich, Joey George, Jeffrey
Hoffer
(All Chapters 1-14, 100% Original
Verified, A+ Grade)
All Chapters Arranged Reverse: 14-1


This is the Original Test Bank for 9th
Edition, All Other Files in the Market
are Wrong/Old Questions.

,Modern Systems Analysis and Design, 9e (Valacich/George)
Chapter 14 Maintaining Information Systems

1) Which process can begin soon after the system is installed?
A) Design
B) Planning
C) Analysis
D) Maintenance
Answer: D
Difficulty: Easy
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept

2) Once an information system is installed, the system is essentially in which phase of the
systems development life cycle (SDLC)?
A) Design
B) Planning
C) Analysis
D) Maintenance
Answer: D
Difficulty: Easy
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept

3) The maintenance phase is the ________ phase of the systems development life cycle.
A) First
B) Last
C) Third
D) Fourth
Answer: B
Difficulty: Easy
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept




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,4) Which activity in the maintenance phase requires that a formal process be established whereby
users can submit system change requests?
A) Obtaining maintenance requests
B) Transforming requests into changes
C) Implementing changes
D) Designing changes
Answer: A
Difficulty: Moderate
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept

5) Most companies have some sort of document like a(n) ________ to request new development,
to report problems, or to request new features within an existing system.
A) User document
B) System Service Request
C) Installation guide
D) System document
Answer: B
Difficulty: Moderate
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept

6) Once a maintenance request is received, ________ must be conducted to gain an
understanding of the scope of the request.
A) Design
B) Planning
C) Analysis
D) Maintenance
Answer: C
Difficulty: Easy
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept

7) Which SDLC phase is analogous to the maintenance process of obtaining a maintenance
request?
A) Design
B) Planning
C) Analysis
D) Maintenance
Answer: B
Difficulty: Moderate
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept
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, 8) In which SDLC phase are changes made to a system to fix or enhance its functionality?
A) Design
B) Planning
C) Analysis
D) Maintenance
Answer: D
Difficulty: Moderate
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept

9) In which maintenance type are changes made to a system to repair flaws in its design, coding,
or implementation?
A) Adaptive
B) Corrective
C) Perfective
D) Preventive
Answer: B
Difficulty: Moderate
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept

10) In which maintenance type are changes made to a system to evolve its functionality to
changing business needs or technologies?
A) Adaptive
B) Corrective
C) Perfective
D) Preventive
Answer: A
Difficulty: Easy
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept

11) In which maintenance type are changes made to a system to add new features or to improve
performance?
A) Adaptive
B) Corrective
C) Perfective
D) Preventive
Answer: C
Difficulty: Moderate
AACSB: Information Technology
L.O.: 14.1 Explain and contrast four types of maintenance
Classification: Concept
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