lOMoAR cPSD| 48803696
Downloaded by Vincent kyalo ()
, lOMoAR cPSD| 48803696
Question 1
Thembi has been working for an accounting firm for the past five years. She doesn’t feel like
staying in her current job, because she receives no recognition for the work she does. She feels
irritable, sick, frustrated and wants to resign. Her current situation is impacting negatively on
the company and on her performance. What is most probably the root cause of the symptoms
that she is experiencing?
1. Job stress
2. Demotivation
3. Burnout
4. Occupational disease
Correct option: 3
Reference: Sections 12.3 and 12.4 in the prescribed book.
Question 2
___________ programmes are designed to help employees overcome personal crises such as
alcoholism, job burnout and family problems.
1. Employee assistance programmes
2. Health care
3. Wellness
4. Company fitness
Correct option: 1
Reference: Section 12.3 in the prescribed book.
Question 3
You have been appointed as a health and safety representative in your organisation. You are
expected to perform the following duties, except ___________
1. review the effectiveness of health and safety measures.
2. identify potential hazards at the workplace.
3. investigate complaints by employees relating to their health or safety at work.
4. report on any victimisation at the workplace.
Correct option: 4
Reference: Section 12.6 in the prescribed book.
Question 4
Downloaded by Vincent kyalo ()
, lOMoAR cPSD| 48803696
You are the operations manager at NTM Productions and you suspect that one of your top
performers, Jimmy, has a substance abuse problem. Jimmy often phones on a Monday morning
to inform you that he is sick and unable to come to work. The problem could be alcohol or
drugrelated. The first step in dealing with Jimmy’s drug/alcohol problem in the workplace
would be to_______________.
1. arrange a disciplinary hearing
2. determine the cause(s) of Jimmy’s dependency
3. confront Jimmy in a firm and supportive manner
4. consult a professional
Correct option:3
Reference: Section 12.3.3 in the prescribed book.
Question 5
The following are all causes of ____________: Domestic and foreign competition, which has
led to a substantial number of downsizing, lay-offs and merger activities; rapidly changing
technology; tension among diverse groups of employees; and changing world of work due to
COVID-19 pandemic.
1. Post-traumatic stress
2. Depression
3. Job stress
4. Alcoholism
Correct option: 3
Reference: Section 12.1 in the prescribed book
Question 6
Which of the following are regarded as some of the interrelated factors or stressors and
consequences that can lead to job stress?
a. Pressure at work
b. Not enough social interaction
c. An inability to organise and manage your time and work effectively
d. Too high standard of living or working
Choose the correct option:
1. a and b
2. b and c
3. c and d
4. a and c
Downloaded by Vincent kyalo ()
, lOMoAR cPSD| 48803696
Correct option: 4
Reference: Section 12.1.1 in the prescribed book
Question 7
Sadika is the HR manager of a medium sized IT company and is busy formulating a health and
safety organisational policy. With this approach, managers identify potential problems that may
become serious stressors and take steps to reduce or eliminate them. They use surveys and
employee/ group interviews in this process.
The company follows the __________________ approach to the management of job stress
within the organisation.
1. preventive management
2. management by objectives
3. maintaining a productive culture
4. controlling the physical environment
Correct option: 1
Reference: Section 12.1.2 in the prescribed book
Question 8
Which of the following is NOT an organisational policy/strategy used to control stress within
an organisation?
1. Preventive management
2. Management by objectives
3. Maintaining a productive culture
4. Controlling the physical environment
Correct option: 2
Reference: Section 12.1.2 in the prescribed book
Question 9
You are the HR manager of a large organisation. One of the employees, Helen, has come to
you for help. Helen experiences a lot of stress in her work. You must determine in which of the
four spheres of Helen’s life lies the cause of her stress. Helen has revealed to you that her main
source of stress is the fact that she feels that she is not qualified to do her job, due to a lack of
Downloaded by Vincent kyalo ()
Downloaded by Vincent kyalo ()
, lOMoAR cPSD| 48803696
Question 1
Thembi has been working for an accounting firm for the past five years. She doesn’t feel like
staying in her current job, because she receives no recognition for the work she does. She feels
irritable, sick, frustrated and wants to resign. Her current situation is impacting negatively on
the company and on her performance. What is most probably the root cause of the symptoms
that she is experiencing?
1. Job stress
2. Demotivation
3. Burnout
4. Occupational disease
Correct option: 3
Reference: Sections 12.3 and 12.4 in the prescribed book.
Question 2
___________ programmes are designed to help employees overcome personal crises such as
alcoholism, job burnout and family problems.
1. Employee assistance programmes
2. Health care
3. Wellness
4. Company fitness
Correct option: 1
Reference: Section 12.3 in the prescribed book.
Question 3
You have been appointed as a health and safety representative in your organisation. You are
expected to perform the following duties, except ___________
1. review the effectiveness of health and safety measures.
2. identify potential hazards at the workplace.
3. investigate complaints by employees relating to their health or safety at work.
4. report on any victimisation at the workplace.
Correct option: 4
Reference: Section 12.6 in the prescribed book.
Question 4
Downloaded by Vincent kyalo ()
, lOMoAR cPSD| 48803696
You are the operations manager at NTM Productions and you suspect that one of your top
performers, Jimmy, has a substance abuse problem. Jimmy often phones on a Monday morning
to inform you that he is sick and unable to come to work. The problem could be alcohol or
drugrelated. The first step in dealing with Jimmy’s drug/alcohol problem in the workplace
would be to_______________.
1. arrange a disciplinary hearing
2. determine the cause(s) of Jimmy’s dependency
3. confront Jimmy in a firm and supportive manner
4. consult a professional
Correct option:3
Reference: Section 12.3.3 in the prescribed book.
Question 5
The following are all causes of ____________: Domestic and foreign competition, which has
led to a substantial number of downsizing, lay-offs and merger activities; rapidly changing
technology; tension among diverse groups of employees; and changing world of work due to
COVID-19 pandemic.
1. Post-traumatic stress
2. Depression
3. Job stress
4. Alcoholism
Correct option: 3
Reference: Section 12.1 in the prescribed book
Question 6
Which of the following are regarded as some of the interrelated factors or stressors and
consequences that can lead to job stress?
a. Pressure at work
b. Not enough social interaction
c. An inability to organise and manage your time and work effectively
d. Too high standard of living or working
Choose the correct option:
1. a and b
2. b and c
3. c and d
4. a and c
Downloaded by Vincent kyalo ()
, lOMoAR cPSD| 48803696
Correct option: 4
Reference: Section 12.1.1 in the prescribed book
Question 7
Sadika is the HR manager of a medium sized IT company and is busy formulating a health and
safety organisational policy. With this approach, managers identify potential problems that may
become serious stressors and take steps to reduce or eliminate them. They use surveys and
employee/ group interviews in this process.
The company follows the __________________ approach to the management of job stress
within the organisation.
1. preventive management
2. management by objectives
3. maintaining a productive culture
4. controlling the physical environment
Correct option: 1
Reference: Section 12.1.2 in the prescribed book
Question 8
Which of the following is NOT an organisational policy/strategy used to control stress within
an organisation?
1. Preventive management
2. Management by objectives
3. Maintaining a productive culture
4. Controlling the physical environment
Correct option: 2
Reference: Section 12.1.2 in the prescribed book
Question 9
You are the HR manager of a large organisation. One of the employees, Helen, has come to
you for help. Helen experiences a lot of stress in her work. You must determine in which of the
four spheres of Helen’s life lies the cause of her stress. Helen has revealed to you that her main
source of stress is the fact that she feels that she is not qualified to do her job, due to a lack of
Downloaded by Vincent kyalo ()
