BUSMHR 3200 Exam 1 Questions With
Complete Solutions
Organizational Behavior interdisciplinary field dedicated to understanding & managing
people at work
Contingency Approach using OB concepts & tools as situationally appropriate, over come
common sense
Hard Skills technical expertise & knowledge to do a task or function
Ex: accounting, finance, operations
Soft Skills human interactions, interpersonal skills & personal attributes
Ex: critical thinking, problem solving, decision making
Personal Attributes build good will & trust, demonstrate integrity
Interpersonal Skills foster respectful relationships
Human Capital productive potential of individuals knowledge, skills, & experiences
, BUSMHR 3200 Exam 1 Questions With
Complete Solutions
Ex: education, experience, abilities
Social Capital productive potential resulting from relationships, goodwill, trust
Ex: social & family relationships, status, social elements
Ethics behavior, right vs wrong
UNETHICAL NOT ILLEGAL
Ethical Dilemma no ethical solution
Problem gap between an actual & desired situation
Problem Solving closing gaps
Three-Stop Problem Solving Approach 1.) Define problem
2.) Identify OB concepts to solve problem
Complete Solutions
Organizational Behavior interdisciplinary field dedicated to understanding & managing
people at work
Contingency Approach using OB concepts & tools as situationally appropriate, over come
common sense
Hard Skills technical expertise & knowledge to do a task or function
Ex: accounting, finance, operations
Soft Skills human interactions, interpersonal skills & personal attributes
Ex: critical thinking, problem solving, decision making
Personal Attributes build good will & trust, demonstrate integrity
Interpersonal Skills foster respectful relationships
Human Capital productive potential of individuals knowledge, skills, & experiences
, BUSMHR 3200 Exam 1 Questions With
Complete Solutions
Ex: education, experience, abilities
Social Capital productive potential resulting from relationships, goodwill, trust
Ex: social & family relationships, status, social elements
Ethics behavior, right vs wrong
UNETHICAL NOT ILLEGAL
Ethical Dilemma no ethical solution
Problem gap between an actual & desired situation
Problem Solving closing gaps
Three-Stop Problem Solving Approach 1.) Define problem
2.) Identify OB concepts to solve problem
