Rasmussen Spring 2021
Multidimensional Care I Exam 1
Questions and Complete Solutions
Graded A+
Verbal communication - Answer: exchange of information using words
Nonverbal communication - Answer: exchange of information without the use of words; body language
Intrapersonal communication - Answer: self-talk; communication within a person
Interpersonal communication - Answer: occurs between two or more people with a goal to exchange
messages
SBAR - Answer: consistent, clear, structured, and easy-to-use method of communication between health
care personnel; it organizes communication by the categories of:
Situation, Background, Assessment, and Recommendations.
Empathy - Answer: identifying with the way another person feels
Humor - Answer: used as a healing strategy for nurses and patients when used appropriately.
Open ended questions - Answer: allow a wide variety of responses.
Close ended questions - Answer: limited choices of possible responses; yes or no
Validating question or comment - Answer: validates what the nurse believes he or she has heard or
observed
,Clarifying question or comment - Answer: allows the nurse to gain an understanding of a patient's
comment
Reflective question or comment - Answer: involves repeating that the person has said or describing the
persons feelings.
Sequencing question or comment - Answer: used to place events in chronological order to investive a
possible cause-effect relationship between events
Directing question or comment - Answer: nurse can gain additional information to consider in assessing
the paitent's health status
Assertive behavior - Answer: ability to stand up for oneself and others using open, honest, and direct
communication
Aggressive behavior - Answer: asserting one's rights in a negative manner that violates the rights of
others
Cliché - Answer: stereotyped, trite, or pat answer
Incivility - Answer: rude, intimidating, and undesirable behavior directed at another person
Bullying - Answer: anger and aggression towards others
Cultural assimilation - Answer: taking on the values of a dominant culture when a minority group lives
within a dominant group.
Cultural blindness - Answer: when one ignores the differences and proceeds as though they do not exist.
Cultural competence - Answer: care is planned and implemented in a way that is sensitive to the needs
of individuals, families, and groups from diverse populations within society.
, Cultural diversity - Answer: people of varying cultural background, racial and ethnic origin, religion,
language, physical size, gender, sexual orientation, age, disability, socioeconomic status, occupational
status, and geographic location.
Cultural imposition - Answer: the belief that everyone else should conform to your own belief system.
Culture - Answer: a shared system of beliefs, values, and behavioral expectations that provides social
structure for living; shapes what is acceptable behavior for people in a specific group; learned by each
new generation; may evolve over time; influences the way people of a group view themselves, have
expectations, and behave in situations.
Culture conflict - Answer: occurs when people become aware of culture differences, feel threatened,
and respond by ridiculing the beliefs and traditions of others to make themselves feel more secure
about their own values.
Culture shock - Answer: the feelings a person may experience when placed in a different culture
perceived as strange.
Ethnicity - Answer: a sense of identification with a collective cultural group, largely based on the group's
common heritage.
Ethnocentrism - Answer: the belief that the ideas, beliefs, and practices of one's own culture are
superior to those of another's culture.
Race - Answer: based on specific physical characteristics such as skin pigmentation, body stature, facial
features, and hair texture.
Stereotyping - Answer: when one assumes that all members of a culture, ethnic group, or race act alike;
negative stereotyping includes racism, ageism, and sexism.
Subculture - Answer: A large group of people who are members of the larger cultural group but who
have certain ethnic, occupational, or physical characteristics that are not common to the larger culture.
Multidimensional Care I Exam 1
Questions and Complete Solutions
Graded A+
Verbal communication - Answer: exchange of information using words
Nonverbal communication - Answer: exchange of information without the use of words; body language
Intrapersonal communication - Answer: self-talk; communication within a person
Interpersonal communication - Answer: occurs between two or more people with a goal to exchange
messages
SBAR - Answer: consistent, clear, structured, and easy-to-use method of communication between health
care personnel; it organizes communication by the categories of:
Situation, Background, Assessment, and Recommendations.
Empathy - Answer: identifying with the way another person feels
Humor - Answer: used as a healing strategy for nurses and patients when used appropriately.
Open ended questions - Answer: allow a wide variety of responses.
Close ended questions - Answer: limited choices of possible responses; yes or no
Validating question or comment - Answer: validates what the nurse believes he or she has heard or
observed
,Clarifying question or comment - Answer: allows the nurse to gain an understanding of a patient's
comment
Reflective question or comment - Answer: involves repeating that the person has said or describing the
persons feelings.
Sequencing question or comment - Answer: used to place events in chronological order to investive a
possible cause-effect relationship between events
Directing question or comment - Answer: nurse can gain additional information to consider in assessing
the paitent's health status
Assertive behavior - Answer: ability to stand up for oneself and others using open, honest, and direct
communication
Aggressive behavior - Answer: asserting one's rights in a negative manner that violates the rights of
others
Cliché - Answer: stereotyped, trite, or pat answer
Incivility - Answer: rude, intimidating, and undesirable behavior directed at another person
Bullying - Answer: anger and aggression towards others
Cultural assimilation - Answer: taking on the values of a dominant culture when a minority group lives
within a dominant group.
Cultural blindness - Answer: when one ignores the differences and proceeds as though they do not exist.
Cultural competence - Answer: care is planned and implemented in a way that is sensitive to the needs
of individuals, families, and groups from diverse populations within society.
, Cultural diversity - Answer: people of varying cultural background, racial and ethnic origin, religion,
language, physical size, gender, sexual orientation, age, disability, socioeconomic status, occupational
status, and geographic location.
Cultural imposition - Answer: the belief that everyone else should conform to your own belief system.
Culture - Answer: a shared system of beliefs, values, and behavioral expectations that provides social
structure for living; shapes what is acceptable behavior for people in a specific group; learned by each
new generation; may evolve over time; influences the way people of a group view themselves, have
expectations, and behave in situations.
Culture conflict - Answer: occurs when people become aware of culture differences, feel threatened,
and respond by ridiculing the beliefs and traditions of others to make themselves feel more secure
about their own values.
Culture shock - Answer: the feelings a person may experience when placed in a different culture
perceived as strange.
Ethnicity - Answer: a sense of identification with a collective cultural group, largely based on the group's
common heritage.
Ethnocentrism - Answer: the belief that the ideas, beliefs, and practices of one's own culture are
superior to those of another's culture.
Race - Answer: based on specific physical characteristics such as skin pigmentation, body stature, facial
features, and hair texture.
Stereotyping - Answer: when one assumes that all members of a culture, ethnic group, or race act alike;
negative stereotyping includes racism, ageism, and sexism.
Subculture - Answer: A large group of people who are members of the larger cultural group but who
have certain ethnic, occupational, or physical characteristics that are not common to the larger culture.
