SHRM Practice PSC Final Test Questions
and Complete Solutions Graded A+
A business operates in an industry characterized by a high level of competition. The sales function is
evaluated on its ability to build market share. What service could HR provide to the sales function? -
Answer: Needs analysis of sales force knowledge and skill gaps
Salespeople are polled to determine their top training needs. The majority say they want to be able to
identify key decision makers and their needs. What learning activity would work best for this? - Answer:
Case studies
A manager leaves an organization to follow a transferred spouse. Which recruiting practice would be
readily accessible to current employees and help the employer pinpoint and identify qualified internal
candidates for the open job? - Answer: Job posting
Why is it important that employees understand how day-to-day activities support the strategic goals of
the organization? - Answer: It drives employee behavior, as the connection to how they are able to
contribute is evident.
What is the essential concept behind the stakeholder theory? - Answer: An organization affects and is
affected by complex interests.
Which is a common shared service center process? - Answer: Pension administration
Which situation best indicates that training is the preferred solution? - Answer: Salespeople lack the
product knowledge to answer customer questions.
Which should be the first step in solving an organization's problems with a sharp increase in back orders
of shipments? - Answer: Performing a process analysis
In an assessment center, a candidate is asked to handle a hypothetical situation dealing with typical job-
related challenges. Which selection tool is being used? - Answer: Simulation
, Under which circumstances should a market-based job evaluation be used? - Answer: When an
organization is positioning against its compensation philosophy
An organization with multiple locations across the United States and parts of western Europe wants to
increase the diversity of its sales force to better reflect its customer base, which is diverse in terms of its
racial, gender, and ethnic demographics. Their goal of promoting diversity has been moderately
successful. However, senior leaders and the board of directors are becoming
increasingly concerned about whether they are in the best position to compete for top talent. The
organization also wants to better understand employee satisfaction from a diversity perspective and is
analyzing its employee engagement survey results.
The VP of HR considers engaging an external diversity consultant to assist in devising a new diversity
strategy that will be different from the organization's traditional approach to diversity.
The primary goal is to integrate this diversity and inclusion strategy with the human resources com -
Answer: Partner with the VP to ensure that stakeholders actively support the diversity and inclusion
strategy.
An organization with multiple locations across the United States and parts of western Europe wants to
increase the diversity of its sales force to better reflect its customer base, which is diverse in terms of its
racial, gender, and ethnic demographics. Their goal of promoting diversity has been moderately
successful. However, senior leaders and the board of directors are becoming
increasingly concerned about whether they are in the best position to compete for top talent. The
organization also wants to better understand employee satisfaction from a diversity perspective and is
analyzing its employee engagement survey results.
The VP of HR considers engaging an external diversity consultant to assist in devising a new diversity
strategy that will be different from the organization's traditional approach to diversity.
The primary goal is to integrate this diversity and inclusion strategy with the human resources com -
Answer: Create performance metrics based on internal company data and external benchmarks.
An organization with multiple locations across the United States and parts of western Europe wants to
increase the diversity of its sales force to better reflect its customer base, which is diverse in terms of its
racial, gender, and ethnic demographics. Their goal of promoting diversity has been moderately
successful. However, senior leaders and the board of directors are becoming
increasingly concerned about whether they are in the best position to compete for top talent. The
organization also wants to better understand employee satisfaction from a diversity perspective and is
analyzing its employee engagement survey results.
The VP of HR considers engaging an external diversity consultant to assist in devising a new diversity
strategy that will be different from the organization's traditional approach to diversity.
and Complete Solutions Graded A+
A business operates in an industry characterized by a high level of competition. The sales function is
evaluated on its ability to build market share. What service could HR provide to the sales function? -
Answer: Needs analysis of sales force knowledge and skill gaps
Salespeople are polled to determine their top training needs. The majority say they want to be able to
identify key decision makers and their needs. What learning activity would work best for this? - Answer:
Case studies
A manager leaves an organization to follow a transferred spouse. Which recruiting practice would be
readily accessible to current employees and help the employer pinpoint and identify qualified internal
candidates for the open job? - Answer: Job posting
Why is it important that employees understand how day-to-day activities support the strategic goals of
the organization? - Answer: It drives employee behavior, as the connection to how they are able to
contribute is evident.
What is the essential concept behind the stakeholder theory? - Answer: An organization affects and is
affected by complex interests.
Which is a common shared service center process? - Answer: Pension administration
Which situation best indicates that training is the preferred solution? - Answer: Salespeople lack the
product knowledge to answer customer questions.
Which should be the first step in solving an organization's problems with a sharp increase in back orders
of shipments? - Answer: Performing a process analysis
In an assessment center, a candidate is asked to handle a hypothetical situation dealing with typical job-
related challenges. Which selection tool is being used? - Answer: Simulation
, Under which circumstances should a market-based job evaluation be used? - Answer: When an
organization is positioning against its compensation philosophy
An organization with multiple locations across the United States and parts of western Europe wants to
increase the diversity of its sales force to better reflect its customer base, which is diverse in terms of its
racial, gender, and ethnic demographics. Their goal of promoting diversity has been moderately
successful. However, senior leaders and the board of directors are becoming
increasingly concerned about whether they are in the best position to compete for top talent. The
organization also wants to better understand employee satisfaction from a diversity perspective and is
analyzing its employee engagement survey results.
The VP of HR considers engaging an external diversity consultant to assist in devising a new diversity
strategy that will be different from the organization's traditional approach to diversity.
The primary goal is to integrate this diversity and inclusion strategy with the human resources com -
Answer: Partner with the VP to ensure that stakeholders actively support the diversity and inclusion
strategy.
An organization with multiple locations across the United States and parts of western Europe wants to
increase the diversity of its sales force to better reflect its customer base, which is diverse in terms of its
racial, gender, and ethnic demographics. Their goal of promoting diversity has been moderately
successful. However, senior leaders and the board of directors are becoming
increasingly concerned about whether they are in the best position to compete for top talent. The
organization also wants to better understand employee satisfaction from a diversity perspective and is
analyzing its employee engagement survey results.
The VP of HR considers engaging an external diversity consultant to assist in devising a new diversity
strategy that will be different from the organization's traditional approach to diversity.
The primary goal is to integrate this diversity and inclusion strategy with the human resources com -
Answer: Create performance metrics based on internal company data and external benchmarks.
An organization with multiple locations across the United States and parts of western Europe wants to
increase the diversity of its sales force to better reflect its customer base, which is diverse in terms of its
racial, gender, and ethnic demographics. Their goal of promoting diversity has been moderately
successful. However, senior leaders and the board of directors are becoming
increasingly concerned about whether they are in the best position to compete for top talent. The
organization also wants to better understand employee satisfaction from a diversity perspective and is
analyzing its employee engagement survey results.
The VP of HR considers engaging an external diversity consultant to assist in devising a new diversity
strategy that will be different from the organization's traditional approach to diversity.
