Mizzou Management 3300 Christianson Final
UPDATED Exam Questions and
CORRECT Answers
The Six Major Roles of Information Systems - CORRECT ANSWER - 1. Managing
Operations
2. Supporting Customer Interactions
3. Making Decisions
4. Collaborating on Teams
5. Gaining Competitive Advantage
6. Improving Individual Productivity
Operations Management - CORRECT ANSWER - the management of systems and processes
that create goods and/or provide services
Churn - CORRECT ANSWER - # of customers lost in a period / # of total customers at
beginning of a period
$ of recurring revenue lost in a period / $ of total customers at beginning of a period
Customer Life Time Value - CORRECT ANSWER - Average Revenue Per User / Churn Rate
Reduce Churn - CORRECT ANSWER - 1. Call your customers
2. Measure customer engagement
3. What makes the product sticky
4. Allocate best reps to the job of saving customers
5. Longer term contracts?
6. What correlates with churn?
, Virtual Teams - CORRECT ANSWER - A group of individuals who work together from
different geographic locations and rely on communication technology to collaborate
Competitive Advantage - CORRECT ANSWER - Anything that gives a firm a lead over its
rivals
Gained through development and application of innovative information systems
Characteristics of High-Quality Information - CORRECT ANSWER - Timeliness, Accuracy,
and Completeness
Four Aspects of Information Systems - CORRECT ANSWER - People, Technology,
Processes, and Data
People - CORRECT ANSWER - Leaders
Managers and staff
Information technology team
User-generated content
Technology - CORRECT ANSWER - Hardware
Software
Telecommunications
Processes - CORRECT ANSWER - Set of activities to achieve a task
Business process management
Business Process Management (BPM) - CORRECT ANSWER - The field that focuses on
designing, optimizing, and streamlining process, taking into account the human element.
UPDATED Exam Questions and
CORRECT Answers
The Six Major Roles of Information Systems - CORRECT ANSWER - 1. Managing
Operations
2. Supporting Customer Interactions
3. Making Decisions
4. Collaborating on Teams
5. Gaining Competitive Advantage
6. Improving Individual Productivity
Operations Management - CORRECT ANSWER - the management of systems and processes
that create goods and/or provide services
Churn - CORRECT ANSWER - # of customers lost in a period / # of total customers at
beginning of a period
$ of recurring revenue lost in a period / $ of total customers at beginning of a period
Customer Life Time Value - CORRECT ANSWER - Average Revenue Per User / Churn Rate
Reduce Churn - CORRECT ANSWER - 1. Call your customers
2. Measure customer engagement
3. What makes the product sticky
4. Allocate best reps to the job of saving customers
5. Longer term contracts?
6. What correlates with churn?
, Virtual Teams - CORRECT ANSWER - A group of individuals who work together from
different geographic locations and rely on communication technology to collaborate
Competitive Advantage - CORRECT ANSWER - Anything that gives a firm a lead over its
rivals
Gained through development and application of innovative information systems
Characteristics of High-Quality Information - CORRECT ANSWER - Timeliness, Accuracy,
and Completeness
Four Aspects of Information Systems - CORRECT ANSWER - People, Technology,
Processes, and Data
People - CORRECT ANSWER - Leaders
Managers and staff
Information technology team
User-generated content
Technology - CORRECT ANSWER - Hardware
Software
Telecommunications
Processes - CORRECT ANSWER - Set of activities to achieve a task
Business process management
Business Process Management (BPM) - CORRECT ANSWER - The field that focuses on
designing, optimizing, and streamlining process, taking into account the human element.
