HRM EXAM QUESTIONS WITH
100% CORRECT ANSWERS
Which of the following is not a suggestion as to improving communications between
generations? A. Match the degree of formality with the culture.
B. Use a variety of communication tools.
C. Avoid stereotypes.
D. Be aware of different values and motives.
E. Embrace the most current technology. - Answer-e
_________ is a set of culturally learned signals by which we communicate what we
mean and interpret others' meanings and evaluate one another as people.
A. Linguistic intelligence
B. Linguistic style
C. Active style
D. Defensive communication style
E. Linguistic source - Answer-b
_________ are discussions between two or more people where the stakes are high,
opinions vary, and emotions run strong. A. Critical incidents
B. Crucial conversations
C. Defensive communications
D. TED presentations
E. Social dilemmas - Answer-b
Roberto is meeting with Professor Plum in his office during advising hours. As Roberto
is describing the problems he is having in his accounting course, Professor Plum is
checking his e-mail. Professor Plum is exhibiting the ________ style of listening. A.
active
B. involved
C. passive
D. detached
E. motivated - Answer-D
Silvio is a member of the student ethics committee. In meetings, he sometimes appears
to be paying attention, but at other times does not appear to be tracking the
conversations. He rarely contributes to the discussions. He is exhibiting the
__________ style of listening. A. active
B. involved
, C. passive
D. detached
E. motivated - Answer-C
Alicia is meeting with her study group. She is listening to the group, but is also worried
about her dad who is scheduled for surgery tomorrow. She hasn't asked as many
questions or provided much information as she usually does. Alicia will focus on the
conversation for a while, but then sits back and stares ahead. This is an example of a(n)
______ listener. A. active
B. involved
C. passive
D. detached
E. empathetic - Answer-B
As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that
employees are properly compensated according to a biweekly time schedule. Many of
Henry's employees chose to have their pay checks automatically deposited into their
designated bank accounts. However, it is still necessary to inform these workers that
their pay has been properly deposited. Which of the following communication media
should Henry choose to convey this information? A. video conference
B. telephone conversation
C. face-to-face conversation
D. e-mail
E. interactive medium - Answer-D
Communication competence is A. the ability of a person to choose the right medium.
B. sensitivity to media richness.
C. an individual's ability to effectively use communication behaviors in a given context.
D. an individual's ability to listen actively.
E. an individual's ability to interpret nonverbal communication. - Answer-C
Manash pays attention in his management class, where the professor has entertaining,
interesting visual aids. At times, he makes good eye contact with the professor, and
occasionally raises his hand to ask questions. On other days, he is quiet and his eyes
are on his notebook. He is exhibiting the ________ style of listening. A. active
B. involved
C. passive
D. detached
E. motivated - Answer-B
Eileen is on a five-person team in her business strategy class. The team is responsible
for participating in a 10-week simulation of a firm in the airline industry. Eileen
contributes frequently in discussions in the twice-weekly team meetings. She is
exhibiting the ______ style of listening. A. active
B. involved
C. passive
100% CORRECT ANSWERS
Which of the following is not a suggestion as to improving communications between
generations? A. Match the degree of formality with the culture.
B. Use a variety of communication tools.
C. Avoid stereotypes.
D. Be aware of different values and motives.
E. Embrace the most current technology. - Answer-e
_________ is a set of culturally learned signals by which we communicate what we
mean and interpret others' meanings and evaluate one another as people.
A. Linguistic intelligence
B. Linguistic style
C. Active style
D. Defensive communication style
E. Linguistic source - Answer-b
_________ are discussions between two or more people where the stakes are high,
opinions vary, and emotions run strong. A. Critical incidents
B. Crucial conversations
C. Defensive communications
D. TED presentations
E. Social dilemmas - Answer-b
Roberto is meeting with Professor Plum in his office during advising hours. As Roberto
is describing the problems he is having in his accounting course, Professor Plum is
checking his e-mail. Professor Plum is exhibiting the ________ style of listening. A.
active
B. involved
C. passive
D. detached
E. motivated - Answer-D
Silvio is a member of the student ethics committee. In meetings, he sometimes appears
to be paying attention, but at other times does not appear to be tracking the
conversations. He rarely contributes to the discussions. He is exhibiting the
__________ style of listening. A. active
B. involved
, C. passive
D. detached
E. motivated - Answer-C
Alicia is meeting with her study group. She is listening to the group, but is also worried
about her dad who is scheduled for surgery tomorrow. She hasn't asked as many
questions or provided much information as she usually does. Alicia will focus on the
conversation for a while, but then sits back and stares ahead. This is an example of a(n)
______ listener. A. active
B. involved
C. passive
D. detached
E. empathetic - Answer-B
As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that
employees are properly compensated according to a biweekly time schedule. Many of
Henry's employees chose to have their pay checks automatically deposited into their
designated bank accounts. However, it is still necessary to inform these workers that
their pay has been properly deposited. Which of the following communication media
should Henry choose to convey this information? A. video conference
B. telephone conversation
C. face-to-face conversation
D. e-mail
E. interactive medium - Answer-D
Communication competence is A. the ability of a person to choose the right medium.
B. sensitivity to media richness.
C. an individual's ability to effectively use communication behaviors in a given context.
D. an individual's ability to listen actively.
E. an individual's ability to interpret nonverbal communication. - Answer-C
Manash pays attention in his management class, where the professor has entertaining,
interesting visual aids. At times, he makes good eye contact with the professor, and
occasionally raises his hand to ask questions. On other days, he is quiet and his eyes
are on his notebook. He is exhibiting the ________ style of listening. A. active
B. involved
C. passive
D. detached
E. motivated - Answer-B
Eileen is on a five-person team in her business strategy class. The team is responsible
for participating in a 10-week simulation of a firm in the airline industry. Eileen
contributes frequently in discussions in the twice-weekly team meetings. She is
exhibiting the ______ style of listening. A. active
B. involved
C. passive
