Panera Team Lead Certification Test Test
Questions And Answers With Verified
Tests 100% Correct Answers
How does the rule of "more than 2, I'm calling you" apply to Team Leads? -
✔️✔️Delegating if aware of more than 2 tasks to complete in longer than 60 secs
In the Hip-to-Hip section of a training plan, about how many minutes will a task take if it
has ONE clock icon next to it? - ✔️✔️5 minutes
(T/F) A Team Lead will receive delegated tasks from the MIC for their zone to complete
each shift. - ✔️✔️True
(T/F) Another way to define the "Explore" step of the guest service model is to say we
must "read and adapt." - ✔️✔️True
(T/F) Before clocking out and going home, Team Leads should debrief with all Team
Members about to clock in for the next shift. - ✔️✔️False
(T/F) Before doing any task, a trainee should watch you do it first - ✔️✔️True
(T/F) If another zone needs extra help, the Team Lead should be the first person to
slide deploy and help. - ✔️✔️False — they should delegate another team member to
help
(T/F) Protecting time to study is part of the Team Lead's responsibility when training
someone. - ✔️✔️True
(T/F) Shadowing requires the trainer to both demonstrate a task and explain to the
trainee what they are doing at the same time. - ✔️✔️True
(T/F) Station-specific information on a training plan needs your explanation and context
before a trainee can fully understand it. - ✔️✔️True
(T/F) Team Leads should reserve time to recap every training shift with their trainees. -
✔️✔️True
Questions And Answers With Verified
Tests 100% Correct Answers
How does the rule of "more than 2, I'm calling you" apply to Team Leads? -
✔️✔️Delegating if aware of more than 2 tasks to complete in longer than 60 secs
In the Hip-to-Hip section of a training plan, about how many minutes will a task take if it
has ONE clock icon next to it? - ✔️✔️5 minutes
(T/F) A Team Lead will receive delegated tasks from the MIC for their zone to complete
each shift. - ✔️✔️True
(T/F) Another way to define the "Explore" step of the guest service model is to say we
must "read and adapt." - ✔️✔️True
(T/F) Before clocking out and going home, Team Leads should debrief with all Team
Members about to clock in for the next shift. - ✔️✔️False
(T/F) Before doing any task, a trainee should watch you do it first - ✔️✔️True
(T/F) If another zone needs extra help, the Team Lead should be the first person to
slide deploy and help. - ✔️✔️False — they should delegate another team member to
help
(T/F) Protecting time to study is part of the Team Lead's responsibility when training
someone. - ✔️✔️True
(T/F) Shadowing requires the trainer to both demonstrate a task and explain to the
trainee what they are doing at the same time. - ✔️✔️True
(T/F) Station-specific information on a training plan needs your explanation and context
before a trainee can fully understand it. - ✔️✔️True
(T/F) Team Leads should reserve time to recap every training shift with their trainees. -
✔️✔️True
