IPPS-A Self Service Case Management
Under what conditions may a Member reopen a case created in the IPPS-A Help
Center? - ✔️✔️The issue concerning the closed case resurfaced or is not resolved
If a Member is not signed into IPPS-A, authentication through _____ is required. -
✔️✔️DS log on or CAC
What does the Frequently Asked Questions search return? - ✔️✔️Questions on the
chosen topic
For whom can Managers create self-service cases? (Select all that apply) - ✔️✔️on
behalf of their direct reports
for themselves
Where can a Member find the Top Answers page relating to HR questions? -
✔️✔️IPPS-A Help Center page
The Member may use ____________ to search for specific HR solutions. - ✔️✔️Key
Words
Who receives an email notification when a Member closes their case? - ✔️✔️the
Member
A Member may close a self-service case in IPPS-A Help Center under the following
condition(s): (Select 2 of the following.) - ✔️✔️When the case was submitted in error
Upon receiving a resolution
Under what conditions may a Member reopen a case created in the IPPS-A Help
Center? - ✔️✔️The issue concerning the closed case resurfaced or is not resolved
If a Member is not signed into IPPS-A, authentication through _____ is required. -
✔️✔️DS log on or CAC
What does the Frequently Asked Questions search return? - ✔️✔️Questions on the
chosen topic
For whom can Managers create self-service cases? (Select all that apply) - ✔️✔️on
behalf of their direct reports
for themselves
Where can a Member find the Top Answers page relating to HR questions? -
✔️✔️IPPS-A Help Center page
The Member may use ____________ to search for specific HR solutions. - ✔️✔️Key
Words
Who receives an email notification when a Member closes their case? - ✔️✔️the
Member
A Member may close a self-service case in IPPS-A Help Center under the following
condition(s): (Select 2 of the following.) - ✔️✔️When the case was submitted in error
Upon receiving a resolution
