Flight Attendant Training (Safety & Services)
UPDATED Exam Questions and
CORRECT Answers
1K - CORRECT ANSWER - 1K is an elite status within the Mileage Plus Program.
Members receive numerous upgrades and rewards
A/C - CORRECT ANSWER - Abbreviation for aircraft
Aft - CORRECT ANSWER - The rear most section of the aircraft
CA (Captain) - CORRECT ANSWER - The captain sits in the left seat of the flight deck
and is identified with four stripes on their uniform
CCS (Crew Communication System) - CORRECT ANSWER - CCs is designed for a
variety of crew scheduling functions and company services. CCS is accessible from the base and
home computers through the internet
CRM/TEM (Crew Resource Management/Threat & Error Management) - CORRECT
ANSWER - CRM is the promotion of safe operations and overall performance through
optimum use of available resources including people, procedures and equipment. TEM is the
promotion of safe operations through the continuous process of identifying, avoiding and
managing operational threats and human errors.
CS (Crew Scheduling) - CORRECT ANSWER - The department responsible for assigning
crew members to a flight
CSR (Customer Service Representative) - CORRECT ANSWER - Agents working in the
airport terminal who serve customers and help crew with incoming and outgoing flights
, DH (Deadhead) - CORRECT ANSWER - Transportation for non-working crewmembers
from one point to another to cover a flight or return to the base
Demo (Demonstration) - CORRECT ANSWER - Also known as the Safety
Demonstration. A demonstration of the safety features on an aircraft presented to the customers
through a video or by the flight attendants prior to every flight
DOT (Department of Transportation) - CORRECT ANSWER - The governmental agency
that governs the economic concerns of the airline industry
eFAAB (Electronic Flight Attendant Announcements Booklet) - CORRECT ANSWER -
Contains important safety and service announcement information for customers
eFAOM (Electronic Flight Attendant Operations Manual) - CORRECT ANSWER -
Manual for FA containing regulations, standards and policies & procedures necessary to conduct
flight attendant duties and responsibilities on aircraft
eIPPM (Inflight Policies and Procedures Manual) - CORRECT ANSWER - Contains
policies, procedures and standards for all United flight attendants
Evac (Evacuation) - CORRECT ANSWER - Term used to describe the quickest and most
orderly method to exit customers from aircraft in an emergency situation
FA - CORRECT ANSWER - Abbreviation for Flight Attendant
FAA (Federal Aviation Administration) - CORRECT ANSWER - The government agency,
which regulates the safety of airline operations through specific Federal Aviation Regulations
(FARs)
FAFR (Fatigue Report) - CORRECT ANSWER - This is a confidential reporting tool that
allows flight attendants to proactively identify and report instances of fatigue before they occur,
and ask questions - all while remaining confidential
UPDATED Exam Questions and
CORRECT Answers
1K - CORRECT ANSWER - 1K is an elite status within the Mileage Plus Program.
Members receive numerous upgrades and rewards
A/C - CORRECT ANSWER - Abbreviation for aircraft
Aft - CORRECT ANSWER - The rear most section of the aircraft
CA (Captain) - CORRECT ANSWER - The captain sits in the left seat of the flight deck
and is identified with four stripes on their uniform
CCS (Crew Communication System) - CORRECT ANSWER - CCs is designed for a
variety of crew scheduling functions and company services. CCS is accessible from the base and
home computers through the internet
CRM/TEM (Crew Resource Management/Threat & Error Management) - CORRECT
ANSWER - CRM is the promotion of safe operations and overall performance through
optimum use of available resources including people, procedures and equipment. TEM is the
promotion of safe operations through the continuous process of identifying, avoiding and
managing operational threats and human errors.
CS (Crew Scheduling) - CORRECT ANSWER - The department responsible for assigning
crew members to a flight
CSR (Customer Service Representative) - CORRECT ANSWER - Agents working in the
airport terminal who serve customers and help crew with incoming and outgoing flights
, DH (Deadhead) - CORRECT ANSWER - Transportation for non-working crewmembers
from one point to another to cover a flight or return to the base
Demo (Demonstration) - CORRECT ANSWER - Also known as the Safety
Demonstration. A demonstration of the safety features on an aircraft presented to the customers
through a video or by the flight attendants prior to every flight
DOT (Department of Transportation) - CORRECT ANSWER - The governmental agency
that governs the economic concerns of the airline industry
eFAAB (Electronic Flight Attendant Announcements Booklet) - CORRECT ANSWER -
Contains important safety and service announcement information for customers
eFAOM (Electronic Flight Attendant Operations Manual) - CORRECT ANSWER -
Manual for FA containing regulations, standards and policies & procedures necessary to conduct
flight attendant duties and responsibilities on aircraft
eIPPM (Inflight Policies and Procedures Manual) - CORRECT ANSWER - Contains
policies, procedures and standards for all United flight attendants
Evac (Evacuation) - CORRECT ANSWER - Term used to describe the quickest and most
orderly method to exit customers from aircraft in an emergency situation
FA - CORRECT ANSWER - Abbreviation for Flight Attendant
FAA (Federal Aviation Administration) - CORRECT ANSWER - The government agency,
which regulates the safety of airline operations through specific Federal Aviation Regulations
(FARs)
FAFR (Fatigue Report) - CORRECT ANSWER - This is a confidential reporting tool that
allows flight attendants to proactively identify and report instances of fatigue before they occur,
and ask questions - all while remaining confidential
