UPDATED Exam Questions and
CORRECT Answers
Head Wind - CORRECT ANSWER - Wind blowing directly against the course of an
aircraft
Ferry Flight - CORRECT ANSWER - Flight set up to move aircraft from one station to
another without passengers
ERJ 175 - CORRECT ANSWER - Embraer Regional Jet
Duty Time - CORRECT ANSWER - The time beginning at the report for duty time and
terminating at the release of duty time
Domicile - CORRECT ANSWER - The city designated by the company where flight
attendants are based
Direct Flight - CORRECT ANSWER - Most direct flight making intermediate stops
Crew Resource Management - CORRECT ANSWER - Effective utilization and
communication with all resources to achieve safe, efficient flight operations
Crewmember - CORRECT ANSWER - A person assigned to perform a duty in an aircraft
during flight time
Connection - CORRECT ANSWER - A required plane change to arrive at destination
, Deadheading - CORRECT ANSWER - Transportation of a crewmember from one point to
another in order to cover a trip
Customer Service Agent (CSA) - CORRECT ANSWER - Responsible for assisting
customers, whether it's a customer relations, frontline, gate, cargo, or ground operations
employee.
Flight attendants interact with customer service representatives in boarding and deplaning
passengers
CRJ 200 - CORRECT ANSWER - Bombardier Canadair Regional Jet
50 passengers
One-class cabin
CRJ 700 (69 PAX) - CORRECT ANSWER - Bombardier Canadair Regional Jet
69 passengers
9 first class seats
16 Delta+ seats
44 main cabin seats
CRJ 700 (70 PAX) - CORRECT ANSWER - Bombardier Canadair Regional Jet
70 passengers
6 first class seats
16 Economy Plus seats
48 Economy
CRJ 700 (70 PAX-AE) - CORRECT ANSWER - Bombardier Canadair Regional Jet
70 passengers
6 first class seats
16 main cabin extra seats