ServiceNow HRSD CIS
What are the 4 ways to manager a users Skills? - ✔️✔️1. Select and deselect a skill on
a user's card
2. Click the Assign/Remove Users button
3. From the Skills related list on a group record
4. From the Skills related list on a user record
Which 2 components determine how a Case is assigned after creation?
a) HR service
b) HR service topic category
c) Employee's Department
d) Assignment rules - ✔️✔️a) HR Service
d) Assignment Rules
HR Basic Role - ✔️✔️[sn_hr_core.basic]
HR Manager Role - ✔️✔️[sn_hr_core.manager]
HR Admin Role - ✔️✔️[sn_hr_core.admin]
HR Employee/Client Role - ✔️✔️[sn_hr_sp.hrsp_employee]
HR Specialist Role - ✔️✔️[sn_hr_core.specialist]
HR serviced are categorized into which 3 levels of structures?
a) Center of Excellence (COE)
b) Service category
c) Topic category
d) Topic detail
e) HR Task
d) Assignment Group - ✔️✔️a) Center of Excellence (COE)
c) Topic category
d) Topic detail
Simple cases that require no additional tasks or workflows - ✔️✔️Manual case creation
Cases requiring approvals or tasks that must be completed for the HR service -
✔️✔️Service Activity
, Specified from a template to fulfill the HR service - ✔️✔️Workflow
Automatically creates tasks at the appropriate time in the process - ✔️✔️Lifecycle
Event
A combination of workflow with tasks, approvals, or an existing workflow -
✔️✔️Advanced case creation
Cases fulfilled using an item from the Flow Designer - ✔️✔️Flow
Bulk HR cases are created...
a) Immediately
b) When an HR service is created
c) Every hour
d) Every 6 hours - ✔️✔️d) Every 6 hours
Used to dynamically create letters that can be sent to or on behalf of the employee. -
✔️✔️HR Document Template
Emily is looking for housing in the UK prior to her relocation. She created a new HR
case to obtain an employment verification letter for her housing application. Once she is
notified the request is complete, where can she obtain the document? - ✔️✔️Employee
Center
Jessica wants to make all U.S. team members aware of the details of an upcoming
volunteer opportunity in November. What content type should she select? - ✔️✔️Event
True or False: Platform Admins without the HR Admin role cannot grant scoped HR
roles. - ✔️✔️True
True or False: When a Platform Admin without an HR role impersonates they cannot
view HR cases and profile info. - ✔️✔️True
True or False: Platform HR admins can change the password of any user with a scoped
HR role. - ✔️✔️False
What is the primary difference between HRSD Professional LifeCycle Events and
HRSD Enterprise LifeCycle Events? - ✔️✔️HRSD Professional lifecycle events
(com.sn_hr_lifecycle_events) allows for agent tasking only within the HR department.
LifeCycle Events for Enterprise (com.sn_hr_lifecycle_ent) includes tasking for other
departments (i.e. IT).
What are the 4 ways to manager a users Skills? - ✔️✔️1. Select and deselect a skill on
a user's card
2. Click the Assign/Remove Users button
3. From the Skills related list on a group record
4. From the Skills related list on a user record
Which 2 components determine how a Case is assigned after creation?
a) HR service
b) HR service topic category
c) Employee's Department
d) Assignment rules - ✔️✔️a) HR Service
d) Assignment Rules
HR Basic Role - ✔️✔️[sn_hr_core.basic]
HR Manager Role - ✔️✔️[sn_hr_core.manager]
HR Admin Role - ✔️✔️[sn_hr_core.admin]
HR Employee/Client Role - ✔️✔️[sn_hr_sp.hrsp_employee]
HR Specialist Role - ✔️✔️[sn_hr_core.specialist]
HR serviced are categorized into which 3 levels of structures?
a) Center of Excellence (COE)
b) Service category
c) Topic category
d) Topic detail
e) HR Task
d) Assignment Group - ✔️✔️a) Center of Excellence (COE)
c) Topic category
d) Topic detail
Simple cases that require no additional tasks or workflows - ✔️✔️Manual case creation
Cases requiring approvals or tasks that must be completed for the HR service -
✔️✔️Service Activity
, Specified from a template to fulfill the HR service - ✔️✔️Workflow
Automatically creates tasks at the appropriate time in the process - ✔️✔️Lifecycle
Event
A combination of workflow with tasks, approvals, or an existing workflow -
✔️✔️Advanced case creation
Cases fulfilled using an item from the Flow Designer - ✔️✔️Flow
Bulk HR cases are created...
a) Immediately
b) When an HR service is created
c) Every hour
d) Every 6 hours - ✔️✔️d) Every 6 hours
Used to dynamically create letters that can be sent to or on behalf of the employee. -
✔️✔️HR Document Template
Emily is looking for housing in the UK prior to her relocation. She created a new HR
case to obtain an employment verification letter for her housing application. Once she is
notified the request is complete, where can she obtain the document? - ✔️✔️Employee
Center
Jessica wants to make all U.S. team members aware of the details of an upcoming
volunteer opportunity in November. What content type should she select? - ✔️✔️Event
True or False: Platform Admins without the HR Admin role cannot grant scoped HR
roles. - ✔️✔️True
True or False: When a Platform Admin without an HR role impersonates they cannot
view HR cases and profile info. - ✔️✔️True
True or False: Platform HR admins can change the password of any user with a scoped
HR role. - ✔️✔️False
What is the primary difference between HRSD Professional LifeCycle Events and
HRSD Enterprise LifeCycle Events? - ✔️✔️HRSD Professional lifecycle events
(com.sn_hr_lifecycle_events) allows for agent tasking only within the HR department.
LifeCycle Events for Enterprise (com.sn_hr_lifecycle_ent) includes tasking for other
departments (i.e. IT).
