Qualtrics CX Certification Exam Questions With Verified Answers

Qualtrics CX Certification Exam Questions With Verified Answers A colleague shared their project with you, but you can't edit it. The Edit Survey button is grayed out in the Project Actions dropdown on the Projects page. Why is this happening? - ANSWER -Your colleague forgot to give you Edit access to the shared survey. If your colleague deletes shared survey, that survey will also be removed from your account. With sharing, there is no need to import anything either. True or False: Once I have deleted a question, it can never be restored. - ANSWER -Deleted questions remain in the trash folder you can find in the bottom of your survey editor. What is the best way to import questions from one of your own previously created surveys? - ANSWER -Import Questions From menu, choose My Surveys instead of the Qualtrics Library. Then choose the survey you want to take your questions from and select all the questions you want to import. True or False: To insert a pre-made demographics or satisfaction scale question from the Qualtrics Library, choose Import Questions From, then Select Qualtrics Library, followed by Survey Library. - ANSWER -Select Qualtrics Library, then Survey Library, and then the appropriate category. From there, you can click on different questions to preview them (note that not all questions will preview correctly; some use customer code and therefore need to be inserted to be viewed properly). When you're ready, select the question you want and click Import. Once it's been added to your survey, you can edit the question as normal. What are Automatic Choices? - ANSWER -Qualtrics has lists of default, or "automatic," choices and statements you can use to quickly build questions. When creating your question, select the Automatic Choices checkbox and choose which type of choice list you need. Options include a variety of satisfaction scales, frequency scales, likeability scales, and much more Which specialty question type uses a standard scale from 0-10 and produces a customer loyalty metric? - ANSWER -Developed by Fred Reichheld, Net Promoter® Score (NPS®) questions are a customer loyalty metric with a standard format: "On a scale from 0-10, how likely are you to recommend our [company/product] to a friend or colleague?" The Preview Survey button at the top of the Survey module launches a new window that displays an interactive preview of your survey. Which of the following statements are true about the preview survey process? Mark all that apply. - ANSWER -To preview your entire survey, click Preview Survey at the top of the Survey module. This launches a new window that displays an interactive preview of your survey. The preview looks and behaves exactly as your actual survey will, with the addition of a couple options to make testing easier. The first option is Restart Survey, which allows you to jump back to the beginning of your survey at any time during the preview. Next, the gearbox dropdown has two options. Ignore validation lets you bypass any questions with ANSWER validation, like character limits in Text Entry questions. With this enabled, you can move quickly through the entire survey. Show hidden questions lets you view questions that would normally be hidden to respondents, like Timing and Meta Info questions. With this enabled, you can verify their placement in the survey. On the right of the banner is a white flag labeled Place Bookmark that lets you bookmark whatever page you are currently on. Once bookmarked, you can choose to jump directly there in future previews. This is helpful if you want to test later blocks in your survey without having to go through the first part every time. The Preview Survey page also shows an interactive preview of how your survey will look on a mobile device. This preview isn't particular to any device type, but if you want to test it out on your own device, click the QR Code in the upper right and scan the code with your device. You can then go through the mobile preview directly on your device and determine if the survey behaves how you want. Which of the question types would work most appropriately for a Likert Scale? - ANSWER -Matrix questions allow you to collect a little more information in one question than is possible with a traditional Multiple Choice question. You can condense similar questions into one, with many possible variations. The most common is the Likert scale, but others like Bipolar and MaxDiff are also available in the Editing Pane. You were using Edit Multiple, but after you collected a few responses you noticed it was gone. Why did this happen? - ANSWER -The Edit Multiple feature will be disabled as soon as you collect your first response to help ensure that your data isn't invalidated by deleting ANSWER choice options. Which question type would be most suitable for you to display a set of instructions, an introduction, or a static consent form in your survey? - ANSWER -Descriptive Text and Graphic questions are excellent for including a static introduction or instructions in your survey. Though they're called "questions," they don't actually have any ANSWER choice options, so only text and graphics are displayed to the survey participants. Which specialty question type requires setup outside of Qualtrics; for example, with the aid of an Excel spreadsheet or another application that formats CSV files. - ANSWER -Drill Down questions are unique in that they require set up outside of Qualtrics. In Excel ( or another program that formats CSV files), create a column for each drop-down menu you would like included in your Drill Dow