Qualtrics Certification L1 Exam Questions With 100% Correct Answers

Qualtrics Certification L1 Exam Questions With 100% Correct Answers Which of these is NOT a key component of the XM Operating Framework? A. Culture B. Proficiency C. Competency D. Technology - ANSWER -B. Proficiency An organization collects data about a future interaction to understand the potential reaction to the interaction. What kind of data is being collected? A. Experience Expectations B. Ad Hoc Diagnostics C. Relationship Attitudes D. Choice Preferences - ANSWER -A. Experience Expectations Experience Expectations - ANSWER -Experience Expectations is how people think and feel about a future interaction with an organization, which can be collected on a regular cycle or periodically. _____ is a discipline that is used to deliver improved experiences to different stakeholders across an organization to gain competitive advantage. A. Employee Management B. Culture Management C. Customer Management D. Experience Management (XM) - ANSWER -D. Experience Management (XM) Experience Management (XM) - ANSWER -As a discipline, XM helps organizations deliver differentiated experiences by continuously listening to feedback, propagating insights, and rapidly adapting to change. Which of the following is an example of Experience data (X data?) A. Loyalty Status B. Mobile Number C. Region D. Overall Satisfaction - ANSWER -D. Overall Satisfaction X data - ANSWER -X data is defined as data that is actively being collected from stakeholders that helps an organization understand experiences. What is an example of a positive insight organizations can gain from Experience Management? A. An organization makes a change after it is suggested by customers B. An organization becomes aware of a strength that they were not aware of and capitalizes on it C. An organization adds new resources that will be beneficial D. All of the above - ANSWER -D. All of the above A(n) ____ is a moment of truth that affects the human components of your business. A. Experience B. Gap C. Insight D. Opportunity - ANSWER -A. Experience Product satisfaction is an example of O data. True or false? A. True B. False - ANSWER -B. False Which of the following is an example of Operational Data (O-Data)? A. Customer ID B. Satisfaction Rating C. Net Promoter Score (NPS) D. Employee Engagement - ANSWER -A. Customer ID An organization identifies issues in their service delivery operations and sets out to write questions that will aid in collecting data related to those issues. This is an example of XM, true or false? A. True B. False - ANSWER - Which of the following is an example of a well written question statement? A. Product X is the most efficient and competent B. Product X offers good value for money and service C. Product X offers good customer service and online services D. Product X offers services for a fair price - ANSWER -D. Product X offers services for a fair price Survey Length plays an important role in influencing survey completion rates. A. True B. False - ANSWER -A. True Which of the following examples of question wording is written according to design best practices? A. How satisfied were you with our food and customer service? B. Do you always shop at our store? C. How satisfied were you with the customer support representative? D. How satisfied were you with the fast and improved online experience? - ANSWER - C. How satisfied were you with the customer support representative? Which of the following question-wording is an example of a double barreled question? A. Please rate our customer service on their patience B. Please rate our customer service on their efficiency C. Please rate our customer service on friendliness and efficiency D. Please rate our customer service on their friendliness - ANSWER -C. Please rate our customer service on friendliness and efficiency A researcher wants to build a survey that she can fully customize. She has created a survey outline to meet her specific research needs. What kind of project should be used? A. Importing from a .QSF file B. Create a new blank survey C. A survey template from her library D. An XM Solution - ANSWER -B. Create a new blank survey Which question type below would be most suitable for you to display a set of instructions, an introduction or a consent form in your survey? A. Text Entry B. Multiple Choice C. Graphic Question Type D. Descriptive Text - ANSWER -D. Descriptive Text Jane wants to collect respondents' email address in a survey. Which question type will allow participants to add this information? A. Text Entry B. Side by Side C. Multiple Choice D. Descriptive Text - ANSWER -A. Text Entry