,Chapter b1 b b The bStrategic bRole bof bHuman bResources bManagement
1) Human bresources bmanagement brefers bto
A) management btechniques bfor bcontrolling bpeople bat bwork.
B) concepts band btechniques bused bin bleading bpeople bat bwork.
C) the bmanagement bof bpeople bin borganizations.
D) all bmanagerial bactivities.
E) concepts band btechniques bfor borganizing bwork
bactivities. bAnswer: b C
Diff: b1 Type: bMC Page bRef: b2
Topic: b The bStrategic bRole bof bHuman bResources bManagement
bSkill: b Recall
2) The bknowledge, beducation, btraining, bskills, band bexpertise bof ba bfirm's bworkers bare bknown bas
A) management's bphilosophy.
B) human bcapital.
C) physical bcapital.
D) production bcapital.
E) cultural bdiversity.
Answer: b B
Diff: b1 Type: bMC Page bRef: b2
Topic: b The bStrategic bRole bof bHuman bResources bManagement
bSkill: b Recall
3) A bcompany buses ba bsystem bto bmeasure bthe bimpact bof bhuman bresources busing bcomplimentary
bmeasures brelating bto bfinancial bresults, bcustomers, binternal bbusiness bprocesses, band bhuman
bcapital bmanagement. bThis bsystem bis bknown bas bthe
A) HRIS.
B) balanced bscorecard.
C) Human bCapital bIndex.
D) balanced bstrategy.
E) human bcapital bcompetency.
bAnswer: b B
Diff: b3 Type: bMC Page bRef: b10
b Topic: b Measuring bthe bValue bof bHR:
bMetrics bSkill: b Applied
,4) You bhave bbeen btasked bwith bbuilding bemployee bengagement bat bthe bfirm byou bwork bfor.
bStrategic bhuman bresources binitiatives byou bwould bconsider bimplementing binclude
A) employee brecognition bprograms bcelebrated bmonthly.
B) diversity bprograms bparticularly bfor byounger bemployees.
C) opportunities bfor bgrowth, bdevelopment, band badvancement.
D) job bdesign bindicators bto bmeasure bdaily bperformance.
E) social bactivities bto benhance bemployee brelations.
bAnswer: b C
Diff: b2 Type: bMC Page bRef: b7
Topic: b Human bResources bManager's bDuties
bSkill: b Applied
5) Melanie borganizes btraining bfor bemployees. bShe bcompared bdata bon bthe bvolume bof brepeat
bcustomer borders bbefore band bafter bthe bsales bteam bcompleted ba bcustomer brelations bprogram bto
bevaluate bthe beffectiveness bof bthe bprogram. bWhat bdid bMelanie bcollect bto bcomplete bher
bevaluation?
A) Metrics
B) Evidence
C) Facts
D) Objectives
E) Outcomes
bAnswer: b A
Diff: b2 Type: bMC Page bRef: b10
b Topic: b Measuring bthe bValue bof bHR:
bMetrics bSkill: b Applied
6) Being bcompletely bfamiliar bwith bemployment blegislation, bHR bpolicies band bprocedures,
bcollective bagreements, band bthe boutcome bof brecent barbitration bhearings band bcourt bdecisions bis
bmost bclosely brelated bto bwhich bof bthe bfollowing bHR bactivities?
A) Offering badvice
B) Formulating bpolicies band bprocedures
C) Providing bservices
D) Serving bas ba bconsultant
E) Serving bas ba bchange bagent
bAnswer: b A
Diff: b3 Type: bMC Page bRef: b5
Topic: b The bHuman bResources bMovement: bConcern bfor bPeople band bProductivity
bSkill: b Applied
, 7) The bpractice bof bcontracting bwith boutside bvendors bto bhandle bspecified bfunctions bon ba
bpermanent bbasis bis bknown bas
A) payroll band bbenefits badministration.
B) outsourcing.
C) labour-management brelations.
D) contract badministration.
E) hiring btemporarybemployees.
bAnswer: b B
Diff: b1 Type: bMC Page bRef: b4
Topic: b The bHuman bResources bMovement: bConcern bfor bPeople band bProductivity
bSkill: b Recall
8) The bcompany's bplan bfor bhow bit bwill bbalance bits binternal bstrengths band bweaknesses bwith
bexternal bopportunities band bthreats bto bmaintain ba bcompetitive badvantage bis bknown bas
A) objectives.
B) environmental bscanning.
C) strategy.
D) policies band bprocedures.
E) SWOT.
Answer: b C
Diff: b1 Type: bMC Page bRef: b8
b Topic: b Human bResource bManager's
bDuties bSkill: b Recall
9) Rita bis bthe bHR bDirector bof ba bmanufacturing bcompany. bShe brecently bundertook bresearch
bto bidentify bcompetitor bcompensation band bincentive bplans, binformation babout bpending
blegislative bchanges, band bavailability bof btalent bin bthe blabour bmarket bfor bthe bupcoming
bstrategic bplanning bmeeting. bRita bwas bconducting
A) an bemployee bengagement bsurvey.
B) an bexternal bopportunities/threats bstudy.
C) environmental bscanning.
D) an bexternal bmarket bsurvey.
E) an benvironmental bstudy.
bAnswer: b C
Diff: b3 Type: bMC Page bRef: b8
b Topic: b Human bResource bManager's
bDuties bSkill: b Applied
1) Human bresources bmanagement brefers bto
A) management btechniques bfor bcontrolling bpeople bat bwork.
B) concepts band btechniques bused bin bleading bpeople bat bwork.
C) the bmanagement bof bpeople bin borganizations.
D) all bmanagerial bactivities.
E) concepts band btechniques bfor borganizing bwork
bactivities. bAnswer: b C
Diff: b1 Type: bMC Page bRef: b2
Topic: b The bStrategic bRole bof bHuman bResources bManagement
bSkill: b Recall
2) The bknowledge, beducation, btraining, bskills, band bexpertise bof ba bfirm's bworkers bare bknown bas
A) management's bphilosophy.
B) human bcapital.
C) physical bcapital.
D) production bcapital.
E) cultural bdiversity.
Answer: b B
Diff: b1 Type: bMC Page bRef: b2
Topic: b The bStrategic bRole bof bHuman bResources bManagement
bSkill: b Recall
3) A bcompany buses ba bsystem bto bmeasure bthe bimpact bof bhuman bresources busing bcomplimentary
bmeasures brelating bto bfinancial bresults, bcustomers, binternal bbusiness bprocesses, band bhuman
bcapital bmanagement. bThis bsystem bis bknown bas bthe
A) HRIS.
B) balanced bscorecard.
C) Human bCapital bIndex.
D) balanced bstrategy.
E) human bcapital bcompetency.
bAnswer: b B
Diff: b3 Type: bMC Page bRef: b10
b Topic: b Measuring bthe bValue bof bHR:
bMetrics bSkill: b Applied
,4) You bhave bbeen btasked bwith bbuilding bemployee bengagement bat bthe bfirm byou bwork bfor.
bStrategic bhuman bresources binitiatives byou bwould bconsider bimplementing binclude
A) employee brecognition bprograms bcelebrated bmonthly.
B) diversity bprograms bparticularly bfor byounger bemployees.
C) opportunities bfor bgrowth, bdevelopment, band badvancement.
D) job bdesign bindicators bto bmeasure bdaily bperformance.
E) social bactivities bto benhance bemployee brelations.
bAnswer: b C
Diff: b2 Type: bMC Page bRef: b7
Topic: b Human bResources bManager's bDuties
bSkill: b Applied
5) Melanie borganizes btraining bfor bemployees. bShe bcompared bdata bon bthe bvolume bof brepeat
bcustomer borders bbefore band bafter bthe bsales bteam bcompleted ba bcustomer brelations bprogram bto
bevaluate bthe beffectiveness bof bthe bprogram. bWhat bdid bMelanie bcollect bto bcomplete bher
bevaluation?
A) Metrics
B) Evidence
C) Facts
D) Objectives
E) Outcomes
bAnswer: b A
Diff: b2 Type: bMC Page bRef: b10
b Topic: b Measuring bthe bValue bof bHR:
bMetrics bSkill: b Applied
6) Being bcompletely bfamiliar bwith bemployment blegislation, bHR bpolicies band bprocedures,
bcollective bagreements, band bthe boutcome bof brecent barbitration bhearings band bcourt bdecisions bis
bmost bclosely brelated bto bwhich bof bthe bfollowing bHR bactivities?
A) Offering badvice
B) Formulating bpolicies band bprocedures
C) Providing bservices
D) Serving bas ba bconsultant
E) Serving bas ba bchange bagent
bAnswer: b A
Diff: b3 Type: bMC Page bRef: b5
Topic: b The bHuman bResources bMovement: bConcern bfor bPeople band bProductivity
bSkill: b Applied
, 7) The bpractice bof bcontracting bwith boutside bvendors bto bhandle bspecified bfunctions bon ba
bpermanent bbasis bis bknown bas
A) payroll band bbenefits badministration.
B) outsourcing.
C) labour-management brelations.
D) contract badministration.
E) hiring btemporarybemployees.
bAnswer: b B
Diff: b1 Type: bMC Page bRef: b4
Topic: b The bHuman bResources bMovement: bConcern bfor bPeople band bProductivity
bSkill: b Recall
8) The bcompany's bplan bfor bhow bit bwill bbalance bits binternal bstrengths band bweaknesses bwith
bexternal bopportunities band bthreats bto bmaintain ba bcompetitive badvantage bis bknown bas
A) objectives.
B) environmental bscanning.
C) strategy.
D) policies band bprocedures.
E) SWOT.
Answer: b C
Diff: b1 Type: bMC Page bRef: b8
b Topic: b Human bResource bManager's
bDuties bSkill: b Recall
9) Rita bis bthe bHR bDirector bof ba bmanufacturing bcompany. bShe brecently bundertook bresearch
bto bidentify bcompetitor bcompensation band bincentive bplans, binformation babout bpending
blegislative bchanges, band bavailability bof btalent bin bthe blabour bmarket bfor bthe bupcoming
bstrategic bplanning bmeeting. bRita bwas bconducting
A) an bemployee bengagement bsurvey.
B) an bexternal bopportunities/threats bstudy.
C) environmental bscanning.
D) an bexternal bmarket bsurvey.
E) an benvironmental bstudy.
bAnswer: b C
Diff: b3 Type: bMC Page bRef: b8
b Topic: b Human bResource bManager's
bDuties bSkill: b Applied
