EMD-Q Standards Exam Questions and
Complete Solutions Graded A+
Standard One (as written) - Answer: Not as scripted: question not read correctly but no meaning change.
Combining questions is considered asked incorrectly
Standard two (clarifiers) - Answer: Only to be read when caller doesn't understand
Standard three (acceptable clarification or enhancements) - Answer: When caller is being vague the
caller must clarify
Standard four (alternatives) - Answer: Words or phrases with "/" caller must chose best phase for
situation
Standard five (operant questions) - Answer: PROQA blue font known info
Standard six (grammatical substitutions) - Answer: Call taker may modify the grammar of scripted
protocol
Standard seven (interrogation of third party callers) - Answer: May be advisable to attempt to convert a
Third party caller to second party when instructions are possible and appropriate
Standard 8 (primary discipline selection) - Answer: Call taker must choose the most appropriate
discipline for initial response
Standard 9 (leading questions) - Answer: Asking a protocol question in a leading man or is prohibited at
any time
Standard 10 ( fast track) - Answer: Process to move though case entry quickly when there is appropriate
info gathered
Complete Solutions Graded A+
Standard One (as written) - Answer: Not as scripted: question not read correctly but no meaning change.
Combining questions is considered asked incorrectly
Standard two (clarifiers) - Answer: Only to be read when caller doesn't understand
Standard three (acceptable clarification or enhancements) - Answer: When caller is being vague the
caller must clarify
Standard four (alternatives) - Answer: Words or phrases with "/" caller must chose best phase for
situation
Standard five (operant questions) - Answer: PROQA blue font known info
Standard six (grammatical substitutions) - Answer: Call taker may modify the grammar of scripted
protocol
Standard seven (interrogation of third party callers) - Answer: May be advisable to attempt to convert a
Third party caller to second party when instructions are possible and appropriate
Standard 8 (primary discipline selection) - Answer: Call taker must choose the most appropriate
discipline for initial response
Standard 9 (leading questions) - Answer: Asking a protocol question in a leading man or is prohibited at
any time
Standard 10 ( fast track) - Answer: Process to move though case entry quickly when there is appropriate
info gathered
