Kinn-s The Administrative Medical Assistant 14th Edition Niedzwiecki Test Bank 2.

DOWNLOAD THE Test Bank for Kinn's the Administrative Medical Assistant 14th E
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dition Niedzwiecki b

Chapter 02: Therapeutic Communication
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Niedzwiecki: Kinn's The Administrative Medical Assistant, 14th edition
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MULTIPLEbCHOICE

1. Thisbtherapeuticbcommunicationbtechniquebinvolvesbputtingbwordsbtobthebperson’sbemotionalbr
eaction,bwhichbacknowledgesbthebperson’sbfeelings?
a. Clarification
b. Silence
c. Restatement
d. Reflection
e. Summarizing
ANS:b b D
Reflection—Puttingbwordsbtobthebperson’sbemotionalbreaction,bwhichbacknowledgesbthe
person’sbfeelings.bAlsobhelpsbtobcheckbwhatbthebpersonbisbfeelingbinsteadbofbjustbassuming.bSho
wsbempathybandbhelpsbbuildbrapport.

REF: p.b38 OBJ: 5 TOP:
Communication:bTherapeuticbMSC:b CAAHEP:bV.C.1,bABHES:b5.h

2. Thisbtherapeuticbcommunicationbtechniqueballowsbtheblistenerbtobgetbadditionalbinformation.b
Theblistenerbcanbask,b“Dobyoubmeanb…”
a. Clarification
b. Silence
c. Restatement
d. Reflection
e. Summarizing
ANS:b b A
Clarification—Allowsbtheblistenerbtobgetbadditionalbinformation.

REF: p.b38 OBJ: 5 TOP:
Communication:bTherapeuticbMSC:b CAAHEP:bV.C.1,bABHES:b5.h

3. Thisbtherapeuticbcommunicationbtechniquebinvolvesbrewordingbabstatementbtobcheckbtheb
meaningbandbinterpretation.
a. Neutral
b. Summarizing
c. Clarification
d. Paraphrasing
e. Reflection
ANS:b b D
Restatementborbparaphrasing—
Rewordingborbrephrasingbabstatementbtobcheckbthebmeaningbandbinterpretation.bAlsobshowsbyou
bareblisteningbandbunderstandingbthebspeaker.




REF: p.b38 OBJ: 5 TOP:
Communication:bTherapeuticbMSC:b CAAHEP:bV.C.1,bABHES:b5.h



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,DOWNLOAD THE Test Bank for Kinn's the Administrative Medical Assistant 14th E
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4. Whichbofbthebfollowingbarebbarriersbtobcommunication?
a. Environmentalbdistractions
b. Internalbdistractions
c. Hearingbimpaired
d. Illiterate
e. Allbarebcorrect
ANS:b b E
Barriersbtobcommunicationbinclude:benvironmentalbdistractions,binternalbdistractions,bvisuall
ybimpaired,bhearingbimpaired,bintellectualbdisability,billiterate,bnon-
Englishbspeaking,bandbemotionalbdistractions.

REF: p.b38 OBJ: 6 TOP:
Communication:bBarriersbMSC:b CAAHEP:bV.C.4,bABHES:b5.h

5. Whichbofbthebfollowingbisbanbinternalbdistractionbtobcommunication?
a. Unablebtobunderstandbwhatbisbbeingbsaid
b. Pain
c. Noise
d. Unablebtobread
e. Unablebtobhearbverbalbcommunication
ANS:b b B
Internalbdistractionsbincludebhunger,bpain,banger,bandbtiredness.bInternalbdistractionsbarebbarrier
sbtobcommunication

REF: p.b38 OBJ: 6 TOP:
Communication:bBarriersbMSC:b CAAHEP:bV.C.4,bABHES:b5.h

6. Whatbisbabwaybtobovercomebenvironmentalbdistractionsbthatbimpactbcommunication?
a. Helpbmakebthebpatientbcomfortable.
b. Usebscreenbmagnifiersbandblarge-printbmaterials.
c. Useb“functioningbage”bappropriatebmaterials.
d. Providebprivacybforbpatients.
e. Usebpicturesbandbmodels.
ANS:b b D
Tobovercomebenvironmentalbdistractions,bprovidebprivacybforbpatients.bTalkbwithbpatientsbinba
bquietbroombwithbthebdoorbclosed.bMakebsurebthebroombtemperaturebisbcomfortable.




REF: p.b38 OBJ: 6 TOP:
Communication:bBarriersbMSC:b CAAHEP:bV.C.4,bABHES:b5.h

7. Abpatientbhasbabhearingbimpairment.bWhatbtechniquebshouldbthebmedicalbassistantbusebtobhelpbo
vercomebthisbcommunicationbbarrier?
a. Talkbwithbthebpatientbinbabquietbroombwithbthebdoorbclosed.
b. Usebaudiobrecordings.
c. Usebprintbmaterialsbandbwrittenbinstructions.
d. Usebvideosbwithbcaptions.




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dition Niedzwiecki b
e. Usebprintbmaterialsbandbwrittenbinstructionsbandbusebvideosbwithbcaptions.
ANS:b b E
Tobovercomebhearingbimpairmentbbarriers,busebprintbmaterialsbandbwrittenbinstructions.bUsebv
ideosbwithbcaptions.bHavebtextbtelephonesb(TTYs)bavailable.bUsebabsignblanguagebinterpreter.

REF: p.b38 OBJ: 6 TOP:
Communication:bBarriersbMSC:b CAAHEP:bV.C.4,bABHES:b5.h

8. Abpatientbisbilliterate.bWhatbstrategybcanbthebmedicalbassistantbusebtobovercomebthisbbarrierbtobc
ommunication?
a. Usebprintbmaterialsbandbwrittenbinstructions.
b. Helpbmakebthebpatientbcomfortable.
c. Usebpicturesbandbmodels.
d. Useb“Functioningbage”bappropriateblanguagebandbmaterials.
e. Usebvideosbwithbcaptions.
ANS:b b C
Tobovercomebanbilliteratebcommunicationbbarrier,busebpicturesbandbmodels.bDrawbpicturesban
dbusebsimpleblanguage.

REF: p.b38 OBJ: 6 TOP:
Communication:bBarriersbMSC:b CAAHEP:bV.C.4,bABHES:b5.h

9. Abmedicalbassistantbisbworkingbwithbab2-year-
oldbchild.bWhatbstagebofbErikson’sbpsychosocialbdevelopmentbisbthisbpatientbin?
a. TrustbversusbMistrust
b. IndustrybversusbInferiority
c. InitiativebversusbGuilt
d. AutonomybversusbShamebandbDoubt
e. IdentitybversusbRolebConfusion
ANS:b b D
Childrenbbetweenb1.5bandb3byearsbarebinbthebAutonomybversusbShamebandbDoubtbstage.

REF: p.b40 OBJ: 6
TOP:
Psychology/CulturalbAwareness:bDevelopmentbStagesb
MSC:b CAAHEP:bV.C.17.b,bABHES:b5.d

10. Abmedicalbassistantbisbworkingbwithbab10-year-
oldbchild.bWhatbstagebofbErikson’sbpsychosocialbdevelopmentbisbthisbpatientbin?
a. TrustbversusbMistrust
b. IndustrybversusbInferiority
c. InitiativebversusbGuilt
d. AutonomybversusbShamebandbDoubt
e. IdentitybversusbRolebConfusion
ANS:b b B
Childrenbbetweenb6bandb12byearsbarebinbthebIndustrybversusbInferioritybstage.




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