C720 Operations and supply chain managment
Study online at https://quizlet.com/_3jajal
1. Teamwork Teamwork in operations benefit the customer when
coordinated decisions within an organization pro-
duce high quality products that customers value.
2. Product design consideration of the characteristics, features, and
performance of the product.
3. Product technology application of knowledge to improve the product.
4. Process design describes how a product will be made.
5. Process technology application of knowledge to improve a process
6. C720: OPERATIONS
& SUPPLY CHANGE
MANAGEMENT -
NOTES / STUDY
GUIDE
7. Product and process are crucial and relate to both the design of goods and
design services.
8. Process technology application of knowledge to improve a process.
9. Teamwork can help . To remain competitive in the global marketplace,
make improvements teamwork should be utilized to help solve quality and
to products productivity problems.
10. Most organizations
develop common
goals during the bud-
geting and planning
process, which are
done annually.
11. Many businesses are today's fast paced environment.
shifting to organiza-
tion by process due
to
, C720 Operations and supply chain managment
Study online at https://quizlet.com/_3jajal
12. Organizational struc- designed by process cross-functional lines.
tures
13. Cross-functionality a unique feature important to any organization.
14. Eliminating function- allows teams to share knowledge and understanding
al silos of decision-making across the organization. Decen-
tralizing decision-making leads to more cross-func-
tional teams.
15. Relative advantage the difference between the lowest cost producer and
the next-lowest cost producer
16. Ethics a sense of what is right and wrong that guide behav-
ior.
17. Sustainability reflects the efforts organizations are expected to
make to balance their interconnected obligations to
economic viability, the societies in which they oper-
ate, and the natural environment - the "triple bottom
line."
18. Organizations need profitability, employees, the community, and the en-
to focus on how a de- vironment, in the long and short term.
cision affects
19. Competitive advan- a capability that customers value that gives an orga-
tage nization an edge against its competition.
20. VIRAL Value to consumers, it should be Inimitable (not eas-
ily imitated), Rare, and an organization should have
the Aptitude and Lifespan to earn appropriate returns
on the advantage.
21. SWOT Analysis assists in planning to achieve objectives.
22. Key processes organizations must have: strategy development,
product development, development of systems to
produce services and goods, and order fulfillment to
leverage impact.
, C720 Operations and supply chain managment
Study online at https://quizlet.com/_3jajal
23. Systems develop- Resources include: people, facilities, equipment, ma-
ment key to meeting terials, and energy.
strategic goals.
24. Process redesign fa-
cilitates working to-
ward a common goal
in organizations.
25. Productivity a mathematical calculation. It is the ratio of the out-
puts achieved divided by the inputs consumed to
achieve those outputs. Productivity Output / Input.
Change in productivity = (new productivity - old pro-
ductivity) / old productivity.
26. Labor productivity Quantity or value of units produced divided labor
hours or labor cost. Labor Productivity = Quantity
or Value of Units Produced / Labor Hours or Labor
Costs.
27. Quality is determined by the customer and how the customer
will use a product.
28. to judge service qual- Reliability- ability to perform the promised service
ity: dependably and accurately.Responsiveness- willing-
ness to help customers and provide prompt service.
29. Reliability ability to perform the promised service dependably
and accurately.
30. Responsiveness willingness to help customers and provide prompt
service.
31. Assurance knowledge and courtesy of employees and their abil-
ity to convey trust and confidence.
32. Empathy provision of caring, individualized attention to cus-
tomers.
33. Tangibles
Study online at https://quizlet.com/_3jajal
1. Teamwork Teamwork in operations benefit the customer when
coordinated decisions within an organization pro-
duce high quality products that customers value.
2. Product design consideration of the characteristics, features, and
performance of the product.
3. Product technology application of knowledge to improve the product.
4. Process design describes how a product will be made.
5. Process technology application of knowledge to improve a process
6. C720: OPERATIONS
& SUPPLY CHANGE
MANAGEMENT -
NOTES / STUDY
GUIDE
7. Product and process are crucial and relate to both the design of goods and
design services.
8. Process technology application of knowledge to improve a process.
9. Teamwork can help . To remain competitive in the global marketplace,
make improvements teamwork should be utilized to help solve quality and
to products productivity problems.
10. Most organizations
develop common
goals during the bud-
geting and planning
process, which are
done annually.
11. Many businesses are today's fast paced environment.
shifting to organiza-
tion by process due
to
, C720 Operations and supply chain managment
Study online at https://quizlet.com/_3jajal
12. Organizational struc- designed by process cross-functional lines.
tures
13. Cross-functionality a unique feature important to any organization.
14. Eliminating function- allows teams to share knowledge and understanding
al silos of decision-making across the organization. Decen-
tralizing decision-making leads to more cross-func-
tional teams.
15. Relative advantage the difference between the lowest cost producer and
the next-lowest cost producer
16. Ethics a sense of what is right and wrong that guide behav-
ior.
17. Sustainability reflects the efforts organizations are expected to
make to balance their interconnected obligations to
economic viability, the societies in which they oper-
ate, and the natural environment - the "triple bottom
line."
18. Organizations need profitability, employees, the community, and the en-
to focus on how a de- vironment, in the long and short term.
cision affects
19. Competitive advan- a capability that customers value that gives an orga-
tage nization an edge against its competition.
20. VIRAL Value to consumers, it should be Inimitable (not eas-
ily imitated), Rare, and an organization should have
the Aptitude and Lifespan to earn appropriate returns
on the advantage.
21. SWOT Analysis assists in planning to achieve objectives.
22. Key processes organizations must have: strategy development,
product development, development of systems to
produce services and goods, and order fulfillment to
leverage impact.
, C720 Operations and supply chain managment
Study online at https://quizlet.com/_3jajal
23. Systems develop- Resources include: people, facilities, equipment, ma-
ment key to meeting terials, and energy.
strategic goals.
24. Process redesign fa-
cilitates working to-
ward a common goal
in organizations.
25. Productivity a mathematical calculation. It is the ratio of the out-
puts achieved divided by the inputs consumed to
achieve those outputs. Productivity Output / Input.
Change in productivity = (new productivity - old pro-
ductivity) / old productivity.
26. Labor productivity Quantity or value of units produced divided labor
hours or labor cost. Labor Productivity = Quantity
or Value of Units Produced / Labor Hours or Labor
Costs.
27. Quality is determined by the customer and how the customer
will use a product.
28. to judge service qual- Reliability- ability to perform the promised service
ity: dependably and accurately.Responsiveness- willing-
ness to help customers and provide prompt service.
29. Reliability ability to perform the promised service dependably
and accurately.
30. Responsiveness willingness to help customers and provide prompt
service.
31. Assurance knowledge and courtesy of employees and their abil-
ity to convey trust and confidence.
32. Empathy provision of caring, individualized attention to cus-
tomers.
33. Tangibles
