MSSC SAFETY ASSESSMENT
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1. 1. An_________ customer is a person or organization External
that receives services or products in exchange for
compensation.
a) Internal
b) External
c) In-house
d) Departmental
2. 2. Improving external customer satisfaction is the customer service
main objective of __________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments.
3. 3. Vendors could be considered what type of cus- external
tomer?
a) Main
b) Substantial
c) Internal
d) External
4. 4. Customer satisfaction should always be the first new or improved
objective considered when developing _________. products
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix
5. 5. The ________ of the product describes the features function
requested for the product to perform the tasks for
which it was intended.
a) Form
b) Function
c) Cost
d) Utilization
6. 6. Product designers should always consider the ef- prototype devel-
fects of tooling design and cost during ___________. opment
, MSSC SAFETY ASSESSMENT
Study online at https://quizlet.com/_132pts
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine
7. 7. Product design teams should provide an environ- Add their design
ment that encourages ________. ideas free
a) Criticize other team members at any time
b) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss
8. 8. Teamwork, concurrent engineering, tools and Product introduc-
techniques are needed in order to make tion
_______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests
9. 9. Engineers working with manufacturing to become Concurrent engi-
aware of tooling limitations and other problems that neering
may increase production time and cost is an example
of _____________.
a) Brainstorming
b) Product analysis
c) Concurrent engineering
d) Production processing
10. 10. _______ is a design methodology that designs Design for Manu-
features into the product that makes it cheaper to facturing and As-
manufacture, while maintaining its ability to perform sembly (DFMA)
its intended function.
a) Design for Manufacturing and Assembly (DFMA)
b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP)
11. 11. to be successful ________must be tied to the team goals
company's business plan.
, MSSC SAFETY ASSESSMENT
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a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments
12. 12. A team should develop a spending plan as part of to ensure that they
their decision making process ________________. do not exceed the
a) to ensure that they do not exceed the amount of amount of mon-
money allocated to the project ey allocated to the
b) to ensure that they use all the money allocated to project
the project
c) in case they are audited
d) because it is a requirement of all teams
13. 13. Supervisors should set measurable objectives to Have good perfor-
have a way to ____________. mance criteria for
a) Eliminate the need to review employees review of employ-
b) Limit the number of employees who can receive a ee performance
bonus
c) Have good performance criteria for review of em-
ployee performance
d) Have a way to collect data to satisfy management
reports
14. 14. People working together discussing issues successful work
and making decisions are key elements of a group
_______________.
a) successful work group
b) SPC program
c) JIT process
d) Histogram
15. 15. Company objectives and production goals are Self-directed work
important pieces of data to __________. team
a) Retired employee
b) Forklift training certification data
c) Self-directed work team
d) Predictive maintenance program
16.
, MSSC SAFETY ASSESSMENT
Study online at https://quizlet.com/_132pts
16. Promoting competition among teams or depart- Is not a reason
ments _________________. to set measurable
a) Helps management set their own goals team goals
b) Helps establish the baseline to set team goals
c) Is a reason to set measurable team goals
d) Is not a reason to set measurable team goals
17. 17. Top level management must support a team for it Successful
to be ______________.
a) Successful
b) Ratified
c) Certified
Fully staffed
18. 18. When a team sets objectives that they wish to ac- measurable
complish, care should be taken to ensure that these
objectives are _____________.
a) Aggressive
b) Predictable
c) Measurable
d) Justifiable
19. 19. To ensure that a team has____________ meetings, productive
rules for team behavior should be enforced.
a) Weekly
b) Unproductive
c) Productive
d) Long
20. 20. The first step in a team development process forming
is an awkward stage for the team members called
______________.
a) Storming
b) Norming
c) Performing
d) Forming
21. 21. When a team is formed to tackle a problem, Team kickoff
_______________________. meeting is held to
a) Supervisor is placed in charge get everyone up to
Study online at https://quizlet.com/_132pts
1. 1. An_________ customer is a person or organization External
that receives services or products in exchange for
compensation.
a) Internal
b) External
c) In-house
d) Departmental
2. 2. Improving external customer satisfaction is the customer service
main objective of __________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments.
3. 3. Vendors could be considered what type of cus- external
tomer?
a) Main
b) Substantial
c) Internal
d) External
4. 4. Customer satisfaction should always be the first new or improved
objective considered when developing _________. products
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix
5. 5. The ________ of the product describes the features function
requested for the product to perform the tasks for
which it was intended.
a) Form
b) Function
c) Cost
d) Utilization
6. 6. Product designers should always consider the ef- prototype devel-
fects of tooling design and cost during ___________. opment
, MSSC SAFETY ASSESSMENT
Study online at https://quizlet.com/_132pts
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine
7. 7. Product design teams should provide an environ- Add their design
ment that encourages ________. ideas free
a) Criticize other team members at any time
b) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss
8. 8. Teamwork, concurrent engineering, tools and Product introduc-
techniques are needed in order to make tion
_______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests
9. 9. Engineers working with manufacturing to become Concurrent engi-
aware of tooling limitations and other problems that neering
may increase production time and cost is an example
of _____________.
a) Brainstorming
b) Product analysis
c) Concurrent engineering
d) Production processing
10. 10. _______ is a design methodology that designs Design for Manu-
features into the product that makes it cheaper to facturing and As-
manufacture, while maintaining its ability to perform sembly (DFMA)
its intended function.
a) Design for Manufacturing and Assembly (DFMA)
b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP)
11. 11. to be successful ________must be tied to the team goals
company's business plan.
, MSSC SAFETY ASSESSMENT
Study online at https://quizlet.com/_132pts
a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments
12. 12. A team should develop a spending plan as part of to ensure that they
their decision making process ________________. do not exceed the
a) to ensure that they do not exceed the amount of amount of mon-
money allocated to the project ey allocated to the
b) to ensure that they use all the money allocated to project
the project
c) in case they are audited
d) because it is a requirement of all teams
13. 13. Supervisors should set measurable objectives to Have good perfor-
have a way to ____________. mance criteria for
a) Eliminate the need to review employees review of employ-
b) Limit the number of employees who can receive a ee performance
bonus
c) Have good performance criteria for review of em-
ployee performance
d) Have a way to collect data to satisfy management
reports
14. 14. People working together discussing issues successful work
and making decisions are key elements of a group
_______________.
a) successful work group
b) SPC program
c) JIT process
d) Histogram
15. 15. Company objectives and production goals are Self-directed work
important pieces of data to __________. team
a) Retired employee
b) Forklift training certification data
c) Self-directed work team
d) Predictive maintenance program
16.
, MSSC SAFETY ASSESSMENT
Study online at https://quizlet.com/_132pts
16. Promoting competition among teams or depart- Is not a reason
ments _________________. to set measurable
a) Helps management set their own goals team goals
b) Helps establish the baseline to set team goals
c) Is a reason to set measurable team goals
d) Is not a reason to set measurable team goals
17. 17. Top level management must support a team for it Successful
to be ______________.
a) Successful
b) Ratified
c) Certified
Fully staffed
18. 18. When a team sets objectives that they wish to ac- measurable
complish, care should be taken to ensure that these
objectives are _____________.
a) Aggressive
b) Predictable
c) Measurable
d) Justifiable
19. 19. To ensure that a team has____________ meetings, productive
rules for team behavior should be enforced.
a) Weekly
b) Unproductive
c) Productive
d) Long
20. 20. The first step in a team development process forming
is an awkward stage for the team members called
______________.
a) Storming
b) Norming
c) Performing
d) Forming
21. 21. When a team is formed to tackle a problem, Team kickoff
_______________________. meeting is held to
a) Supervisor is placed in charge get everyone up to
