what is the holisitic approach? - ✔️✔️-root causes, not symptoms
-Business improvement, not IT change
- Options, not solutions
- Feasible, contributing requirements, not all requests
-the entire business change lifecycle, not just requirements definition
-negotiation, not avoidance.
What is the POPIT model? - ✔️✔️-People - required skills? motivated? do they
understand the business objectives?
- Organisation - is there a supportive management style? are jobs and responsibilities
well defined? is there collaborative cross functional working?
- Processes - are they well defined and communicated? good IT support or
workarounds? does the process require documents to be passed around the org unnec/
any potential for delay or errors?
-Information - do staff have info to conduct their work effectively? are managers able to
make decisions based on accurate and timely information
-Technology - do the systems support the business as required? do the systems
provide the information needed to run the organisation?
in BCL what is design? - ✔️✔️Changing business processes, IT, operations, job
descriptions. Creating and testing before roll out
in BCL what is implementation? - ✔️✔️Change management with supporting
documentation for training and support
in BCL what is realisation? - ✔️✔️Looking retrospectively at the business case to
ensure planned benefits accrue and benefits are realised
what is strategic analysis? - ✔️✔️-Typically the work of Strategic Analysts and Senior
managers
-should have access to organisation strategy in order produce processes and IT
systems solutions
-use of technology to drive business change
what is business analysis? - ✔️✔️-investigate business systems
- resolve localised business issues
-consider processes, IT systems, and resources
-recommend with supporting business case business improvement options
what successful business change? 3 things - ✔️✔️uncover root causes of problems
identify issues to be addressed
, ensure any solution aligns with business needs
what is included in the Business Change lifecycle? 6 things - ✔️✔️Alignment
Definition
Design
Implementation
Realisation
(all linked to the business case)
what is CBAM? - ✔️✔️Concerns Based Adoption Model
in BCL what is alignment? - ✔️✔️Strategic analysis of the organisation to the external
ever changing environment
in BCL what is definition? - ✔️✔️Analysis of the opinions, concerns, knowledge and
ideas in order to identify quantifiable supporting data
is systems analysis? - ✔️✔️- analysing and specifying IT system requirements
-consider options for the IT solution
-often referred to as System Designers and Developers
definition of a business analyst? - ✔️✔️-investigate business systems
- evaluate actions
- document business requirements
- elaborate requirements
- may also: strategy implementation, business case production, benefits realisation,
specification of IT requirements
BA competencies? - ✔️✔️-communication
-relationship building
- influencing
-working as a team
- political awareness
-analytical skills and critical thinking
-attention to detail
-problem solving
-leadership
-self belief
-professional development
what is strategy? - ✔️✔️-the goal or mission of the organisation (the direction)
-the timeframe assigned for the strategy
-the organisation of resources such as finance, assets
-the environment within which the business will operate