MAN 320F Final Exam: Unit 6-11
Questions and Answers 100% Solved
Team - ✔✔is a group of people holding themselves collectively
accountable for using complementary skills to achieve a common purpose.
Teamwork - ✔✔occurs when team members live up to their collective
accountability for goal accomplishment
Examples of what teams do in organizations: (3) - ✔✔1. They recommend
things: teams that do this are set up to study specific problems and
recommend solutions for them.
o EX: task forces, ad hoc committees, special project teams, and the like.
2. They run things: teams that lead orgs. and their component parts.
o EX: top-management team composed of a CEO and senior executives.
3. They make or do things: teams that are work units that perform ongoing
tasks such as marketing, sales, systems analysis, manufacturing, or
working on special projects with assigned due dates.
Formal teams - ✔✔are often designated to serve a specific purpose
1
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,On the vertical dimension, the team leader at one level is... - ✔✔a team
member at the next higher level.
On the horizontal dimension, a team member may also serve on... -
✔✔organization-wide task forces and committees.
Informal groups - ✔✔They emerge and coexist as a shadow to the formal
structure and are unofficial and emerge to serve special interests. These
groups develop through personal relationships and create their own
interlocking networks within the org. EX: friendship groups, and interest
groups
Social network analysis - ✔✔identifies the informal structures and their
embedded social relationships that are active in an organization. Shows
how work gets done and can be used to reorganize teams for better
performance.
A cross-functional team - ✔✔consists of members from different functions
or work units.
Cross-functional teams are a way of trying to beat the... - ✔✔function silos
problem, also called the functional chimneys problem.
2
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,The functional silos problem (chimneys problem) - ✔✔occurs when
members of one functional team fail to interact with others from other
functional teams.
A problem-solving team - ✔✔is set up to deal with a specific problem or
opportunity.
An employee involvement team and what they address in meetings: (4) -
✔✔meets regularly to address workplace issues.
- They might discuss ways to:
1. enhance quality
2. better satisfy customers
3. raise productivity
4. improve the quality of work life.
An Ex = a quality circle - ✔✔meets regularly to address quality issues.
Self-managing teams - ✔✔are empowered to make decisions to manage
themselves in day-to-day work. = high-involvement workgroup design that
is becoming increasingly well established
In multiskilling, - ✔✔team members are each capable of performing many
different jobs.
Pros of self-managing teams: (4) - ✔✔1. Better work quality
3
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, 2. Faster response to change
3. Reduced absenteeism and turnover
4. Improved work attitudes and quality of work life
Cons of self-managing teams: (2) - ✔✔1. May be hard for some team
members to adjust to "self-managing" responsibilities
2. Higher-level managers may have problems dealing with the absence of a
first-line supervisor
Members of virtual teams - ✔✔work together through computer mediation.
Advantages of virtual teams: (3) - ✔✔1. Cost and time efficiency
2. Focused attention and decision making
3. Discussions can be stored electronically
Disadvantages of virtual teams: (4) - ✔✔1. Members may find it hard to get
up to speed and work well with one another.
2. Since computer = go between, relationships and interactions can be
different and require social attention.
3. Lack of face-to-face interaction limits the role of emotions
4. nonverbal cues in the communication process
An effective team - ✔✔is one that achieves high levels of task
performance, member satisfaction, and team viability.
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Questions and Answers 100% Solved
Team - ✔✔is a group of people holding themselves collectively
accountable for using complementary skills to achieve a common purpose.
Teamwork - ✔✔occurs when team members live up to their collective
accountability for goal accomplishment
Examples of what teams do in organizations: (3) - ✔✔1. They recommend
things: teams that do this are set up to study specific problems and
recommend solutions for them.
o EX: task forces, ad hoc committees, special project teams, and the like.
2. They run things: teams that lead orgs. and their component parts.
o EX: top-management team composed of a CEO and senior executives.
3. They make or do things: teams that are work units that perform ongoing
tasks such as marketing, sales, systems analysis, manufacturing, or
working on special projects with assigned due dates.
Formal teams - ✔✔are often designated to serve a specific purpose
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,On the vertical dimension, the team leader at one level is... - ✔✔a team
member at the next higher level.
On the horizontal dimension, a team member may also serve on... -
✔✔organization-wide task forces and committees.
Informal groups - ✔✔They emerge and coexist as a shadow to the formal
structure and are unofficial and emerge to serve special interests. These
groups develop through personal relationships and create their own
interlocking networks within the org. EX: friendship groups, and interest
groups
Social network analysis - ✔✔identifies the informal structures and their
embedded social relationships that are active in an organization. Shows
how work gets done and can be used to reorganize teams for better
performance.
A cross-functional team - ✔✔consists of members from different functions
or work units.
Cross-functional teams are a way of trying to beat the... - ✔✔function silos
problem, also called the functional chimneys problem.
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,The functional silos problem (chimneys problem) - ✔✔occurs when
members of one functional team fail to interact with others from other
functional teams.
A problem-solving team - ✔✔is set up to deal with a specific problem or
opportunity.
An employee involvement team and what they address in meetings: (4) -
✔✔meets regularly to address workplace issues.
- They might discuss ways to:
1. enhance quality
2. better satisfy customers
3. raise productivity
4. improve the quality of work life.
An Ex = a quality circle - ✔✔meets regularly to address quality issues.
Self-managing teams - ✔✔are empowered to make decisions to manage
themselves in day-to-day work. = high-involvement workgroup design that
is becoming increasingly well established
In multiskilling, - ✔✔team members are each capable of performing many
different jobs.
Pros of self-managing teams: (4) - ✔✔1. Better work quality
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, 2. Faster response to change
3. Reduced absenteeism and turnover
4. Improved work attitudes and quality of work life
Cons of self-managing teams: (2) - ✔✔1. May be hard for some team
members to adjust to "self-managing" responsibilities
2. Higher-level managers may have problems dealing with the absence of a
first-line supervisor
Members of virtual teams - ✔✔work together through computer mediation.
Advantages of virtual teams: (3) - ✔✔1. Cost and time efficiency
2. Focused attention and decision making
3. Discussions can be stored electronically
Disadvantages of virtual teams: (4) - ✔✔1. Members may find it hard to get
up to speed and work well with one another.
2. Since computer = go between, relationships and interactions can be
different and require social attention.
3. Lack of face-to-face interaction limits the role of emotions
4. nonverbal cues in the communication process
An effective team - ✔✔is one that achieves high levels of task
performance, member satisfaction, and team viability.
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
