MAN 320F Final Exam Questions and
Answers 100% Solved | Graded A+
Len emphasizes cooperation and assertiveness in dealing with conflict
situations in his department. Differences are worked through together so
that everybody's concerns are addressed and everyone gains something in
the end. Len uses which conflict management style? - ✔✔collaboration
The team decision technique of __________ asks everyone to respond
individually and in writing to a basic question such as: 'What should be
done to improve the effectiveness of this work team?' - ✔✔nominal group
technique
Radical change, or transformational change, results in a major overhaul of
the organization or its component systems. - ✔✔true
All of the following are types of position power EXCEPT: - ✔✔statutory
Groupthink can be avoided by doing all of the following EXCEPT: -
✔✔having the leader express his/her preference for a particular course of
action
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,When a team achieves its performance goals regarding quantity, quality,
and timeliness of work results, the __________ characteristic of team
effectiveness is being demonstrated. - ✔✔task performance
The five stages of team development are forming, storming, norming,
performing, and adjourning. - ✔✔true
Accommodation is a conflict management strategy may be used when an
issue is trivial. - ✔✔false
Ralph makes it a point to always offer help in technical areas in which he is
skilled and knowledgeable. His subordinates trust his judgment, and follow
his direction. What type of power is Ralph exerting? - ✔✔expert power
Managers cannot modify the visible aspects of culture, such as the
language, stories, rites, rituals, and sagas. - ✔✔False
Considering the framework outlined in the McGinn and Lingo article, the
three types of power you can use to resolve tension are: - ✔✔positional,
personal, relational
__________ are groups of individuals with a unique pattern of values and
philosophy that is NOT inconsistent with the organization's dominant values
and philosophy. - ✔✔Subcultures
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Engaged employees are more likely to help their colleagues when needed
and volunteer to take on extra assignments. These actions are often
referred to as: - ✔✔Organizational Citizenship Behaviors (OCBs)
Team performance can suffer when: - ✔✔all of the answer choices are
correct (goals are too focused on individual-level accomplishments, when
goals are insufficiently challenging, resources are inefficient to accomplish
the task, goals are unclear)
In today's environment, research shows that managers and team leaders
spend relatively little time dealing with conflicts. - ✔✔false
Which statement about self-managing teams is most accurate? - ✔✔they
should let members plan and control their own work
If you heard from an employee of a local bank, "it's tradition here for us to
stand up and defend the bank hen someone criticizes it," you could
assume that the bank employees had strong _________ norms. -
✔✔organizational and personal pride
When a team decision requires a high degree of commitment for its
implementation, a(n) ________ decision is generally preferred. -
✔✔consensus
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Answers 100% Solved | Graded A+
Len emphasizes cooperation and assertiveness in dealing with conflict
situations in his department. Differences are worked through together so
that everybody's concerns are addressed and everyone gains something in
the end. Len uses which conflict management style? - ✔✔collaboration
The team decision technique of __________ asks everyone to respond
individually and in writing to a basic question such as: 'What should be
done to improve the effectiveness of this work team?' - ✔✔nominal group
technique
Radical change, or transformational change, results in a major overhaul of
the organization or its component systems. - ✔✔true
All of the following are types of position power EXCEPT: - ✔✔statutory
Groupthink can be avoided by doing all of the following EXCEPT: -
✔✔having the leader express his/her preference for a particular course of
action
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,When a team achieves its performance goals regarding quantity, quality,
and timeliness of work results, the __________ characteristic of team
effectiveness is being demonstrated. - ✔✔task performance
The five stages of team development are forming, storming, norming,
performing, and adjourning. - ✔✔true
Accommodation is a conflict management strategy may be used when an
issue is trivial. - ✔✔false
Ralph makes it a point to always offer help in technical areas in which he is
skilled and knowledgeable. His subordinates trust his judgment, and follow
his direction. What type of power is Ralph exerting? - ✔✔expert power
Managers cannot modify the visible aspects of culture, such as the
language, stories, rites, rituals, and sagas. - ✔✔False
Considering the framework outlined in the McGinn and Lingo article, the
three types of power you can use to resolve tension are: - ✔✔positional,
personal, relational
__________ are groups of individuals with a unique pattern of values and
philosophy that is NOT inconsistent with the organization's dominant values
and philosophy. - ✔✔Subcultures
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Engaged employees are more likely to help their colleagues when needed
and volunteer to take on extra assignments. These actions are often
referred to as: - ✔✔Organizational Citizenship Behaviors (OCBs)
Team performance can suffer when: - ✔✔all of the answer choices are
correct (goals are too focused on individual-level accomplishments, when
goals are insufficiently challenging, resources are inefficient to accomplish
the task, goals are unclear)
In today's environment, research shows that managers and team leaders
spend relatively little time dealing with conflicts. - ✔✔false
Which statement about self-managing teams is most accurate? - ✔✔they
should let members plan and control their own work
If you heard from an employee of a local bank, "it's tradition here for us to
stand up and defend the bank hen someone criticizes it," you could
assume that the bank employees had strong _________ norms. -
✔✔organizational and personal pride
When a team decision requires a high degree of commitment for its
implementation, a(n) ________ decision is generally preferred. -
✔✔consensus
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
