INFO 3130 Exam 3 Questions and
Answers 100% Solved | Graded A+
ERP stands for_________
a. Enterprise resource production
b. Entrepreneurship resource planning
c. Enterprise Resource Planning
d. Efficient Resource Production
e. Enterprise Reengineering Planning - ✔✔c. Enterprise
Resource Planning
Enterprise software includes a database and thousands of
predefined ________________.
a. Supplier lists
b. Spreadsheets
c. Training programs
d. Business processes
1
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,e. Customer lists - ✔✔d. Business processes
Business processes supported by enterprise systems related to
travel expense reporting are associated with
__________________.
a. Human resource processes
b. Sales and marketing processes
c. Financial and accounting processes
d. Manufacturing and production processes
e. Web development processes - ✔✔a. Human resource
processes
Business processes supported by enterprise systems related to
quality control are associated with __________________.
a. Financial and Accounting processes
b. Manufacturing and production processes
c. Web development processes
d. Sales and marketing processes
2
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,e. Human resources processes - ✔✔b. Manufacturing and
production processes
Which effect is caused by a distortion of information about the
demand for a product as it passes from one entity to the next
across the supply chain?
a. Exponential effect
b. Logistics effect
c. Replenishment effect
d. Bullwhip effect
e. Ripple effect - ✔✔d. Bullwhip effect
What are the three general business functions that CRM software
serves?
a. ERM, PRM, and CRM
b. Sales, human resources, and finance and accounting
c. Marketing, sales, and human resources
d. Marketing, customer service, and human resources
3
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, e. Sales, customer service, and marketing - ✔✔e. Sales,
customer service, and marketing
Improving the tracking of employee training could involve
adopting enterprise software focused on
_______________________.
a. Sales force automation
b. Customer service
c. Partner relationship management
d. Employee relationship management
e. Spreadsheets - ✔✔d. Employee relationship management
Which of the following is NOT one of the characteristics of
enterprise applications that cause challenges in implementation?
a. They cause integration difficulties as every vendor uses
different data and processes
b. They are complex and time consuming to implement
c. They support "best practices" for each business process and
function
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Answers 100% Solved | Graded A+
ERP stands for_________
a. Enterprise resource production
b. Entrepreneurship resource planning
c. Enterprise Resource Planning
d. Efficient Resource Production
e. Enterprise Reengineering Planning - ✔✔c. Enterprise
Resource Planning
Enterprise software includes a database and thousands of
predefined ________________.
a. Supplier lists
b. Spreadsheets
c. Training programs
d. Business processes
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,e. Customer lists - ✔✔d. Business processes
Business processes supported by enterprise systems related to
travel expense reporting are associated with
__________________.
a. Human resource processes
b. Sales and marketing processes
c. Financial and accounting processes
d. Manufacturing and production processes
e. Web development processes - ✔✔a. Human resource
processes
Business processes supported by enterprise systems related to
quality control are associated with __________________.
a. Financial and Accounting processes
b. Manufacturing and production processes
c. Web development processes
d. Sales and marketing processes
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,e. Human resources processes - ✔✔b. Manufacturing and
production processes
Which effect is caused by a distortion of information about the
demand for a product as it passes from one entity to the next
across the supply chain?
a. Exponential effect
b. Logistics effect
c. Replenishment effect
d. Bullwhip effect
e. Ripple effect - ✔✔d. Bullwhip effect
What are the three general business functions that CRM software
serves?
a. ERM, PRM, and CRM
b. Sales, human resources, and finance and accounting
c. Marketing, sales, and human resources
d. Marketing, customer service, and human resources
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, e. Sales, customer service, and marketing - ✔✔e. Sales,
customer service, and marketing
Improving the tracking of employee training could involve
adopting enterprise software focused on
_______________________.
a. Sales force automation
b. Customer service
c. Partner relationship management
d. Employee relationship management
e. Spreadsheets - ✔✔d. Employee relationship management
Which of the following is NOT one of the characteristics of
enterprise applications that cause challenges in implementation?
a. They cause integration difficulties as every vendor uses
different data and processes
b. They are complex and time consuming to implement
c. They support "best practices" for each business process and
function
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
