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CEAP Exam Study Guide.
Domain I - Answers✔Employee Assistance Program Design, administration, and management
Domain II - Answers✔Employee Assistance Services to the Work Organization
Domain III - Answers✔Employee assistance services to employees and family members
EAP definition - Answers✔a set of professional services specifically designed to: 1) improve
and/or maintain the productivity and healthy functioning of the workplace and to address a
work organization's particular business needs through the application of specialized knowledge
and expertise about human behavior and mental health.
EAP core technology definition - Answers✔essential components of the employee assistance
profession.
EAP core technology 1 - Answers✔M (management consultation): consultation with, training of,
and assistance to work organization leadership (managers, supervisors, and union stewards)
seeking to manage troubled employees, enhance the work environment, and improve
employee job performance.
1|Page
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EAP core technology 2 - Answers✔A (advertisement): active promotion of the availability of EA
services to employees, their family members and the work organization
EAP core technology 3 - Answers✔P (problem identification): confidential and timely problem
identification/assessment services for employee clients with personal concerns that may affect
job performance
EAP core technology 4 - Answers✔I (intervention): use of constructive confrontation,
motivation, and short-term intervention with employee clients to address concerns that affect
job performance
EAP core technology 5 - Answers✔R (referral): referral of employee clients for diagnosis,
treatment, and assistance, as well as case monitoring and follow-up services
EAP core technology 6 - Answers✔N (Networking): Assisting work organizations in establishing
and maintaining effective relations with treatment and other service providers, and in
managing provider contracts
EAP core technology 7 - Answers✔A (Access and Advertising): Consultation to work
organizations to encourage availability of and employee access to health benefits covering
medical and behavioral problems including, but not limited to, alcoholism, drug abuse, and
mental and emotional disorders
EAP core technology 8 - Answers✔P (program evaluation): evaluation of the effects of EA
services on work organizations and individual job performance.
2|Page
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how many employees in the U.S. receive EAP counseling services - Answers✔1 in 20 (5%)
how many employees have a severe enough problem to warrant treatment? - Answers✔4 in
100 (4%)
Do EA professionals ask about legal concerns of employees - Answers✔Yes.
What are the three elements of job performance? - Answers✔Productivity, attendance, and
behavior (is the employee working well with co-workers?) (triangle diagram)
How many U.S. employees have access to an EAP? - Answers✔75%
Internal EAP staff model - Answers✔EA professionals are employees of the work organization
or specially designated labor representatives. Services are provided on-site at the work
organization.
For what type of organization is the internal staff model EAP appropriate? - Answers✔Large
work organizations
External Staff Model EAP - Answers✔EA professionals are employed by an external vendor,
which is a company that provides EAP services to multiple employers.
For what type of organization is the external staff model EAP most commonly used? -
Answers✔Mid-size employers.
External network model EAP - Answers✔EA professionals are employed by an external vendor,
and the vendor contracts with network affiliate providers (affiliates) in private practice to
3|Page
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provide EA assessment and/or short-term problem resolution services to EAP clients. The eAP
vendor contracts with mental health professionals to augment the EAP's staff.
For what type of organization is the external network model EAP most appropriate? -
Answers✔Geographically dispersed workforces. the external network model scales to
employers of nearly any size and geographic make-up.
Hybrid model EAP - Answers✔brings on-site services back to the work org while retaining the
accessibility and geographic advantages of an external network model. The onsite EA
professional may be employed by the work org or the external vendor.
Basic EAP workflow - Answers✔1. initial contact 2. EAP assessment 3. Referral to the most
appropriate helping resources 4. case/care management (verifying the client successfully
engaged in services provided, monitoring progress, and ensuring any additional services that
may be needed are provided.) 5. Follow-up (ensure client received expected services.)
EAP referral types - Answers✔1. Self-referral 2. informal referral 3. formal referral 4. regulatory
referral
What is the most common type of referral? - Answers✔Self-referral
EAP care management (e.g., case management) - Answers✔ensuring the helping resource is
available, that services are reasonably affordable, appointments are obtained in a timely
manner, the expected services are provided, and the EAP client is benefitting from the services
4|Page
ALL RIGHTS RESERVED.
CEAP Exam Study Guide.
Domain I - Answers✔Employee Assistance Program Design, administration, and management
Domain II - Answers✔Employee Assistance Services to the Work Organization
Domain III - Answers✔Employee assistance services to employees and family members
EAP definition - Answers✔a set of professional services specifically designed to: 1) improve
and/or maintain the productivity and healthy functioning of the workplace and to address a
work organization's particular business needs through the application of specialized knowledge
and expertise about human behavior and mental health.
EAP core technology definition - Answers✔essential components of the employee assistance
profession.
EAP core technology 1 - Answers✔M (management consultation): consultation with, training of,
and assistance to work organization leadership (managers, supervisors, and union stewards)
seeking to manage troubled employees, enhance the work environment, and improve
employee job performance.
1|Page
, ©SIRJOEL EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
EAP core technology 2 - Answers✔A (advertisement): active promotion of the availability of EA
services to employees, their family members and the work organization
EAP core technology 3 - Answers✔P (problem identification): confidential and timely problem
identification/assessment services for employee clients with personal concerns that may affect
job performance
EAP core technology 4 - Answers✔I (intervention): use of constructive confrontation,
motivation, and short-term intervention with employee clients to address concerns that affect
job performance
EAP core technology 5 - Answers✔R (referral): referral of employee clients for diagnosis,
treatment, and assistance, as well as case monitoring and follow-up services
EAP core technology 6 - Answers✔N (Networking): Assisting work organizations in establishing
and maintaining effective relations with treatment and other service providers, and in
managing provider contracts
EAP core technology 7 - Answers✔A (Access and Advertising): Consultation to work
organizations to encourage availability of and employee access to health benefits covering
medical and behavioral problems including, but not limited to, alcoholism, drug abuse, and
mental and emotional disorders
EAP core technology 8 - Answers✔P (program evaluation): evaluation of the effects of EA
services on work organizations and individual job performance.
2|Page
, ©SIRJOEL EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
how many employees in the U.S. receive EAP counseling services - Answers✔1 in 20 (5%)
how many employees have a severe enough problem to warrant treatment? - Answers✔4 in
100 (4%)
Do EA professionals ask about legal concerns of employees - Answers✔Yes.
What are the three elements of job performance? - Answers✔Productivity, attendance, and
behavior (is the employee working well with co-workers?) (triangle diagram)
How many U.S. employees have access to an EAP? - Answers✔75%
Internal EAP staff model - Answers✔EA professionals are employees of the work organization
or specially designated labor representatives. Services are provided on-site at the work
organization.
For what type of organization is the internal staff model EAP appropriate? - Answers✔Large
work organizations
External Staff Model EAP - Answers✔EA professionals are employed by an external vendor,
which is a company that provides EAP services to multiple employers.
For what type of organization is the external staff model EAP most commonly used? -
Answers✔Mid-size employers.
External network model EAP - Answers✔EA professionals are employed by an external vendor,
and the vendor contracts with network affiliate providers (affiliates) in private practice to
3|Page
, ©SIRJOEL EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
provide EA assessment and/or short-term problem resolution services to EAP clients. The eAP
vendor contracts with mental health professionals to augment the EAP's staff.
For what type of organization is the external network model EAP most appropriate? -
Answers✔Geographically dispersed workforces. the external network model scales to
employers of nearly any size and geographic make-up.
Hybrid model EAP - Answers✔brings on-site services back to the work org while retaining the
accessibility and geographic advantages of an external network model. The onsite EA
professional may be employed by the work org or the external vendor.
Basic EAP workflow - Answers✔1. initial contact 2. EAP assessment 3. Referral to the most
appropriate helping resources 4. case/care management (verifying the client successfully
engaged in services provided, monitoring progress, and ensuring any additional services that
may be needed are provided.) 5. Follow-up (ensure client received expected services.)
EAP referral types - Answers✔1. Self-referral 2. informal referral 3. formal referral 4. regulatory
referral
What is the most common type of referral? - Answers✔Self-referral
EAP care management (e.g., case management) - Answers✔ensuring the helping resource is
available, that services are reasonably affordable, appointments are obtained in a timely
manner, the expected services are provided, and the EAP client is benefitting from the services
4|Page
