Management & Supervision in LE 7th Edition
(Ch 3 Definitions & Notes) Test With
Complete Solution
Communication is one of the most important skills in life. - ANSWER It is the
KEY to building Positive relationships and the essence of professionalism.
Of all the skills a manager, leader or supervisor needs to be effective: -
ANSWER skill in communicating is *most vital*
Communication is the key to - ANSWER building positive relationships & the
essence of professionalism
Standards of performance for evaluating the *effectiveness of
communication* include: - ANSWER 1. Effective meetings
2. Effective group processes
3. Absence of conflict in the area of responsibility
4. Effective problem solving
5. Teamwork
Communication is - ANSWER the complex process thru which information
and UNDERSTANDING are transferred from one person to another.
The communication process may involve - ANSWER written or spoken words
signs & gestures
List of guiding principles for effective communication: - ANSWER 1. The KEY
to effective communication: seek first to understand, then to be understood.
,2. Think before you speak: select words that nurture rather than destroy.
3. Words are meant to richly bless & empower. Words are not merely to
inform but to transform.
4. The art of listening well and speaking in appropriate ways are ESSENTIAL
TO EFFECTIVE LEADERSHIP.
5. Effective communication is about a variety of media, not just talking.
One communicates with:
dress
facial expression
tone of voice
selecting whom to talk with, how often, how and when.
Successful communication occurs when: - ANSWER the receiver's
understanding of the message is the same as the senders intent.
Consequences of not communicating well include: - ANSWER Low morale
Increased workplace tension
Reduced work quality and quantity
Rumors & Gossip
Increased union disputes and sometimes even
Lawsuits
The *basic parts* of the Communication process are: - ANSWER Message
Sender
, Receiver
The *communication process* involves - ANSWER A message
A sender
A channel
A receiver
*It may include feedback*
How effectively messages are conveyed depends on the following: - ANSWER
1. Communication skills of the sender
2. Clarity of purpose
3. Effectiveness of the message itself
4. Appropriateness of the channel used
5. Receptivity and communication skills of the receiver
6. Feedback
7. Life experience & preexisting biases in either the sender or receiver.
*Shared frames of reference* that are *extremely important in
communication* are: - ANSWER Language
Experience
Cultural heritage
The growing role of Technology & prevalence of devices & applications
designed for police communication is: - ANSWER another *shared frame of
reference* that can either *enhance or strain* the communication process
(Ch 3 Definitions & Notes) Test With
Complete Solution
Communication is one of the most important skills in life. - ANSWER It is the
KEY to building Positive relationships and the essence of professionalism.
Of all the skills a manager, leader or supervisor needs to be effective: -
ANSWER skill in communicating is *most vital*
Communication is the key to - ANSWER building positive relationships & the
essence of professionalism
Standards of performance for evaluating the *effectiveness of
communication* include: - ANSWER 1. Effective meetings
2. Effective group processes
3. Absence of conflict in the area of responsibility
4. Effective problem solving
5. Teamwork
Communication is - ANSWER the complex process thru which information
and UNDERSTANDING are transferred from one person to another.
The communication process may involve - ANSWER written or spoken words
signs & gestures
List of guiding principles for effective communication: - ANSWER 1. The KEY
to effective communication: seek first to understand, then to be understood.
,2. Think before you speak: select words that nurture rather than destroy.
3. Words are meant to richly bless & empower. Words are not merely to
inform but to transform.
4. The art of listening well and speaking in appropriate ways are ESSENTIAL
TO EFFECTIVE LEADERSHIP.
5. Effective communication is about a variety of media, not just talking.
One communicates with:
dress
facial expression
tone of voice
selecting whom to talk with, how often, how and when.
Successful communication occurs when: - ANSWER the receiver's
understanding of the message is the same as the senders intent.
Consequences of not communicating well include: - ANSWER Low morale
Increased workplace tension
Reduced work quality and quantity
Rumors & Gossip
Increased union disputes and sometimes even
Lawsuits
The *basic parts* of the Communication process are: - ANSWER Message
Sender
, Receiver
The *communication process* involves - ANSWER A message
A sender
A channel
A receiver
*It may include feedback*
How effectively messages are conveyed depends on the following: - ANSWER
1. Communication skills of the sender
2. Clarity of purpose
3. Effectiveness of the message itself
4. Appropriateness of the channel used
5. Receptivity and communication skills of the receiver
6. Feedback
7. Life experience & preexisting biases in either the sender or receiver.
*Shared frames of reference* that are *extremely important in
communication* are: - ANSWER Language
Experience
Cultural heritage
The growing role of Technology & prevalence of devices & applications
designed for police communication is: - ANSWER another *shared frame of
reference* that can either *enhance or strain* the communication process
