MADM 701 - Chapter 12: Behavioral
Performance Management Exam
Questions and Answers
T/F All organizational behavior is directly or indirectly affected by learning - Answers -
True
A perfected learning theory would - Answers -be able to explain all aspects of learning
(how, when, why), have universal application, and predict and control learning situations
T/F A perfected theory of learning exists - Answers -False; no perfect theory of learning
exists
The most widely recognized theoretical approaches incorporate _________ and
_________ approaches - Answers -behavioristic and cognitive
Pavlov + Watson - Answers -attributed learning to the association or connection
between stimulus and response (S-R)
Skinner - Answers -gives attention to the role that consequences play in learning, or the
response-stimulus connection (R-S)
dysfunctional behaviors - Answers -those that detract from, or are detrimental to,
performance goals
baseline measure - Answers -the number of times that the identified behavior is
occurring under existing conditions
functional analysis - Answers -identifies both antecedents (A) and consequences (C ) of
the target behavior (B), or simply A-B-C analysis
A-B-C - Answers -A = antecedent cue
B = performance behavior identified in step 1
C = contingent consequence
What must be identified/understood before an effective intervention strategy can be
developed? - Answers -both the antecedent cues that emit the behavior, and the
consequences that are currently maintaining the behavior
positive control of behavior - Answers -positive reinforcement
, negative control of behavior - Answers -negative reinforcement
Connectionist theories of learning - Answers -response-stimulus or stimulus-response
stimulus-response (S-R) - Answers -deals with classical (or respondent) conditioning
response-stimulus (R-S) - Answers -deals with instrumental, or operant conditioning
Pavlov's classical conditioning - Answers -used dogs to measure accurately the amount
of saliva secreted
Pavlov's unconditioned stimulus - Answers -meat powder
Pavlov's unconditioned response - Answers -salivation
Pavlov's neutral stimulus - Answers -ringing bell
Pavlov's conditioned response - Answers -salivation
Pavlov's conditioned stimulus - Answers -ringing bell
classical conditioning - Answers -process in which a formerly neutral stimulus, when
paired with an unconditioned stimulus, becomes a conditioned stimulus that elicits a
conditioned response (S-R)
Skinner felt that classical conditioning explains only ________________ behaviors -
Answers -respondent (reflexive)
respondent behaviors - Answers -involuntary responses that are elicited by a stimulus
Skinner posed that - Answers -behavior was a function of consequences, not the
classical conditioning eliciting stimuli
biggest problem with use of punishment - Answers -it is very difficult for a supervisor to
switch roles from punisher to positive reinforcer
Glaring weakness of most human resource management programs - Answers -absence
of any systematic, built-in evaluation
Kirkpatrick's four levels of evaluation - Answers -reaction, learning, behavioral change,
performance improvement
Kirkpatrick's reaction level - Answers -refers to whether the people using the approach
and those having it used on them like it
Performance Management Exam
Questions and Answers
T/F All organizational behavior is directly or indirectly affected by learning - Answers -
True
A perfected learning theory would - Answers -be able to explain all aspects of learning
(how, when, why), have universal application, and predict and control learning situations
T/F A perfected theory of learning exists - Answers -False; no perfect theory of learning
exists
The most widely recognized theoretical approaches incorporate _________ and
_________ approaches - Answers -behavioristic and cognitive
Pavlov + Watson - Answers -attributed learning to the association or connection
between stimulus and response (S-R)
Skinner - Answers -gives attention to the role that consequences play in learning, or the
response-stimulus connection (R-S)
dysfunctional behaviors - Answers -those that detract from, or are detrimental to,
performance goals
baseline measure - Answers -the number of times that the identified behavior is
occurring under existing conditions
functional analysis - Answers -identifies both antecedents (A) and consequences (C ) of
the target behavior (B), or simply A-B-C analysis
A-B-C - Answers -A = antecedent cue
B = performance behavior identified in step 1
C = contingent consequence
What must be identified/understood before an effective intervention strategy can be
developed? - Answers -both the antecedent cues that emit the behavior, and the
consequences that are currently maintaining the behavior
positive control of behavior - Answers -positive reinforcement
, negative control of behavior - Answers -negative reinforcement
Connectionist theories of learning - Answers -response-stimulus or stimulus-response
stimulus-response (S-R) - Answers -deals with classical (or respondent) conditioning
response-stimulus (R-S) - Answers -deals with instrumental, or operant conditioning
Pavlov's classical conditioning - Answers -used dogs to measure accurately the amount
of saliva secreted
Pavlov's unconditioned stimulus - Answers -meat powder
Pavlov's unconditioned response - Answers -salivation
Pavlov's neutral stimulus - Answers -ringing bell
Pavlov's conditioned response - Answers -salivation
Pavlov's conditioned stimulus - Answers -ringing bell
classical conditioning - Answers -process in which a formerly neutral stimulus, when
paired with an unconditioned stimulus, becomes a conditioned stimulus that elicits a
conditioned response (S-R)
Skinner felt that classical conditioning explains only ________________ behaviors -
Answers -respondent (reflexive)
respondent behaviors - Answers -involuntary responses that are elicited by a stimulus
Skinner posed that - Answers -behavior was a function of consequences, not the
classical conditioning eliciting stimuli
biggest problem with use of punishment - Answers -it is very difficult for a supervisor to
switch roles from punisher to positive reinforcer
Glaring weakness of most human resource management programs - Answers -absence
of any systematic, built-in evaluation
Kirkpatrick's four levels of evaluation - Answers -reaction, learning, behavioral change,
performance improvement
Kirkpatrick's reaction level - Answers -refers to whether the people using the approach
and those having it used on them like it
