An organization's production process and includes work procedures as well as
machinery - CORRECT ANSWER Technology
A department work process that is important to the organization but is not directly
related to its primary mission - CORRECT ANSWER Noncore technology
Represents the extent of mechanization of the manufacturing process. - CORRECT
ANSWER Technical complexity
Firms tend to be job shop operations that manufacture and assemble small orders to
meet specific needs of customers - CORRECT ANSWER Small-batch production
A manufacturing process characterized by long production runs of standardized parts -
CORRECT ANSWER Large-batch production
The entire production process is mechanized. There is no starting and stopping. This
represents mechanization and standardization one step beyond those in an assembly
line. Automated machines control the continuous process, and outcomes are highly
predictable - CORRECT ANSWER Continuous-process production
Computers are used to assist in the drafting, design, and engineering of new parts.
Designers guide their computers to draw specified configurations on the screen,
including dimensions and component details - CORRECT ANSWER Computer-aided
design (CAD)
Computer-controlled machines in materials handling, fabrication, production, and
assembly greatly increase the speed at which items can be manufactured. - CORRECT
ANSWER Computer-aided manufacturing (CAM)
A computerized system links all aspects of the firm - including accounting, purchasing,
marketing, inventory control, design, production, and so forth. - CORRECT ANSWER
Integrated information network
Uses highly trained employees at every stage of the production process, and they take
a painstaking approach to details and problem solving to cut waste and improve quality
- CORRECT ANSWER Lean manufacturing
Refers to using mass-production technology to quickly and cost-effectively assemble
goods that uniquely designed to fit the demands of individual customers - CORRECT
ANSWER Mass customization
, Characterized by little task variety and the use of objective, computational procedures.
The tasks are formalized and standardized. Examples include an automobile assembly
line and a bank teller department - CORRECT ANSWER Routine technologies
Characterized by a fairly stable stream of activities, but the conversion process is not
analyzable or well understood. Tasks require extensive training and experience
because employees respond to intangible factors on the basis of wisdom, intuition, and
experience. - CORRECT ANSWER Craft technologies
____ ____ tend to be complex because there is substantial variety in the tasks
performed. However, the various activities are usually handled on the basis of
established formulas, procedures, and techniques - CORRECT ANSWER Engineering
technologies
___ ___ have high task variety, and the conversion process is not analyzable or well
understood. In nonroutine technology, a great deal of effort is devoted to analyzing
problems and activities. - CORRECT ANSWER Nonroutine technologies
Means the extent to which departments depend on each other for resources or material
to accomplish their tasks. - CORRECT ANSWER Interdependence
The lowest form of interdependence among departments. In this form, work does not
flow between units. Each department is part of the organization and contributes to the
common good of the organization but works independently - CORRECT ANSWER
Pooled interdependence
Provides products of services that mediate or link clients from the external environment
and, in so doing, allows each department to work independently - CORRECT ANSWER
Mediating technology
When interdependence is of serial form, with parts produced in one department
becoming inputs to another department, it is called ___ ___. The first department must
perform correctly for the second department to perform correctly. - CORRECT
ANSWER Sequential interdependence
Refers to the combination in one organization of successive stages of production; each
stage of production uses as its inputs the production of the preceding stage and
produces inputs for the following stage - CORRECT ANSWER Long-linked technology
This exists when the output of operation A is the input to operation B, and the output of
operation B is the input back again to operation A. - CORRECT ANSWER Reciprocal
interdependence
Includes the assignment of goals and tasks to be accomplished by employees -
CORRECT ANSWER Job design