MAN3025 EXAM 3 REVIEW QUESTIONS
WITH COMPLETE ANSWERS
Communication is the transfer and ________ of meaning.
A.
encoding
B.
decoding
C.
understanding
D.
retranslation
E.
inference - Answer-C.
understanding
In response to some recent customer complaints about poor service, Francesca
prepares a training presentation and manual for customer service representatives that
outlines expected behaviors and the consequences of infractions. This best
demonstrates the ________ function of communication.
A.
control
B.
motivation
C.
exchange
D.
information
E.
emotional expression - Answer-A.
control
The interpersonal communication process begins with ________.
A.
the sender
B.
the channel
C.
the receiver
D.
feedback
E.
decoding - Answer-A.
the sender
,________ communication consists of messages sent outside of the written or spoken
word.
A.
Informal
B.
Nonverbal
C.
Lateral
D.
Downward
E.
Diagonal - Answer-B.
Nonverbal
Drew is distracted from the professor's lecture because his girlfriend keeps sending him
text messages about their weekend plans. This is an example of ________ in the
communication process.
A.
the channel
B.
feedback
C.
decoding
D.
noise
E.
filtering - Answer-D.
noise
All of the following are elements of the interpersonal communication process EXCEPT
________.
A.
feedback
B.
noise
C.
jargon
D.
decoding
E.
encoding - Answer-C.
jargon
Of the following methods of communication, which has the highest confidentiality?
A.
,Teleconference
B.
Face-to-face
C.
Bulletin board
D.
Publication
E.
Videotapes - Answer-B.
Face-to-face
The CEO of a relatively small company needs to deliver some important information to
employees about a proposed merger. He believes it's critical that everyone have the
ability to communicate at the same time and in the same space so that he can address
concerns and answer questions. Which of the following methods would be most
appropriate?
A.
Postal mail
B.
Voice mail
C.
Fax
D.
Group meeting
E.
Memo - Answer-D.
Group meeting
When evaluating the most effective communication method for a message, a manager
wants to use a method that affords the receiver the most control over when the
message is dealt with. This is referred to as ________.
A.
decoding ease
B.
time of consumption
C.
confidentiality
D.
encoding ease
E.
scanability - Answer-B.
time of consumption
When a student launched into a long-winded excuse for a late assignment, Professor
Jensen pursed her lips and shook her head slightly. This is an example of ________
communication.
, A.
informal
B.
verbal intonation
C.
lateral
D.
nonverbal
E.
downward - Answer-D.
nonverbal
Which of the following refers to the emphasis someone gives to words or phrases in
order to convey meaning?
A.
Jargon
B.
Filtering
C.
Semantics
D.
Body language
E.
Verbal intonation - Answer-E.
Verbal intonation
Of the following methods of communication, which would have the lowest scanability?
A.
Fax
B.
Memos
C.
Bulletin boards
D.
Publications
E.
Telephone - Answer-E.
Telephone
Pete was reluctant to reveal the business unit's dismal financial performance, so when
he was asked to report in the operations review, he smiled and stated, "Given our initial
high expectations, results have been somewhat less than anticipated." This is an
example of ________.
A.
filtering
B.
WITH COMPLETE ANSWERS
Communication is the transfer and ________ of meaning.
A.
encoding
B.
decoding
C.
understanding
D.
retranslation
E.
inference - Answer-C.
understanding
In response to some recent customer complaints about poor service, Francesca
prepares a training presentation and manual for customer service representatives that
outlines expected behaviors and the consequences of infractions. This best
demonstrates the ________ function of communication.
A.
control
B.
motivation
C.
exchange
D.
information
E.
emotional expression - Answer-A.
control
The interpersonal communication process begins with ________.
A.
the sender
B.
the channel
C.
the receiver
D.
feedback
E.
decoding - Answer-A.
the sender
,________ communication consists of messages sent outside of the written or spoken
word.
A.
Informal
B.
Nonverbal
C.
Lateral
D.
Downward
E.
Diagonal - Answer-B.
Nonverbal
Drew is distracted from the professor's lecture because his girlfriend keeps sending him
text messages about their weekend plans. This is an example of ________ in the
communication process.
A.
the channel
B.
feedback
C.
decoding
D.
noise
E.
filtering - Answer-D.
noise
All of the following are elements of the interpersonal communication process EXCEPT
________.
A.
feedback
B.
noise
C.
jargon
D.
decoding
E.
encoding - Answer-C.
jargon
Of the following methods of communication, which has the highest confidentiality?
A.
,Teleconference
B.
Face-to-face
C.
Bulletin board
D.
Publication
E.
Videotapes - Answer-B.
Face-to-face
The CEO of a relatively small company needs to deliver some important information to
employees about a proposed merger. He believes it's critical that everyone have the
ability to communicate at the same time and in the same space so that he can address
concerns and answer questions. Which of the following methods would be most
appropriate?
A.
Postal mail
B.
Voice mail
C.
Fax
D.
Group meeting
E.
Memo - Answer-D.
Group meeting
When evaluating the most effective communication method for a message, a manager
wants to use a method that affords the receiver the most control over when the
message is dealt with. This is referred to as ________.
A.
decoding ease
B.
time of consumption
C.
confidentiality
D.
encoding ease
E.
scanability - Answer-B.
time of consumption
When a student launched into a long-winded excuse for a late assignment, Professor
Jensen pursed her lips and shook her head slightly. This is an example of ________
communication.
, A.
informal
B.
verbal intonation
C.
lateral
D.
nonverbal
E.
downward - Answer-D.
nonverbal
Which of the following refers to the emphasis someone gives to words or phrases in
order to convey meaning?
A.
Jargon
B.
Filtering
C.
Semantics
D.
Body language
E.
Verbal intonation - Answer-E.
Verbal intonation
Of the following methods of communication, which would have the lowest scanability?
A.
Fax
B.
Memos
C.
Bulletin boards
D.
Publications
E.
Telephone - Answer-E.
Telephone
Pete was reluctant to reveal the business unit's dismal financial performance, so when
he was asked to report in the operations review, he smiled and stated, "Given our initial
high expectations, results have been somewhat less than anticipated." This is an
example of ________.
A.
filtering
B.
