MAN 3025 FINAL EXAM QUESTIONS
WITH COMPLETE SOLUTIONS
Intellectual capital - Answer-The total sum of a workforce’s knowledge and ability that
can be used for the organizations benefit
workforce diversity - Answer-creating and maintaining a workforce that is represented
by groups of people of different age groups, ethnicities, genders, races, religions , and
sexual orientations.
prejudice - Answer-a preconceived unreasonable attitudes regarding members of a
certain demographic, population, or group
discrimination - Answer-when members of a certain group are given substandard and
unfair treatment in the organization
glass ceiling effect - Answer-an unseen barrier that stops minority groups and women
from attaining high positions in organizations, despite adequate experience and
qualifications
globalization - Answer-the process by which different countries and regions have
become interdependent in regards to resources, markets, and competition.
portfolio worker - Answer-a person who can adapt to different jobs and careers due to
possessing many different types of skills
organization - Answer-an arrangement of workers who collaborate to accomplish a
collective goal
open system - Answer-since an organization is a system that both responds to and has
an effect on its environment, it is considered __________.
productivity - Answer-the cost of the various inputs compared to the value of the outputs
performance efficiency - Answer-a measure of input that describes how well resources
were used in completing an objective.
performance effectiveness - Answer-a measure of output in the form of a goal or
objective accomplishment
administrators - Answer-a manager in a non-profit or government organization
supervisors - Answer-lowest level management position, on the front lines in charge of
managing employees who are not in managerial positions
,line managers - Answer-oversee employees on the front lines who create the goods and
or services for the organizations customers. These managers interact with employees
on a daily basis
staff managers - Answer-support the line workers with certain technical skills. An
example of one in a car production facility is the director of human resources
functional managers - Answer-have expertise in a single area such as production,
accounting, human resources, sales or marketing.
general managers - Answer-have an area of responsibility that encompasses many of
the above functional areas (functional, staff, line)
top managers - Answer-in charge of managing a whole organization or a large part of it.
(president, vice president, CEO)
middle managers - Answer-monitor and lead large divisions that are made up of
numerous smaller business units.
managers - Answer-supervises employees and also acts as a driving force to direct and
enhance the performance of other workers
planning - Answer-the psychological process of determining appropriate activities that
achieve the objectives and goals of the organization
organizing - Answer-comes after planning, and is the process of coordinating financial ,
physical, and human resources to accomplish the plan in place
leading - Answer-motivating others to accomplish goals and objectives by fostering
enthusiasm and dedication
controlling - Answer-keeping track of performance and taking corrective actions if the
expected outcomes are not reached. this is an especially important function if an
organization is in a constantly changing environment .
interpersonal roles - Answer-the way a manager communicates with others, both inside
and outside of the work unit. (leader, figurehead, liaison)
figurehead - Answer-implementing new policies and acting them out as an example to
subordinates
liaison - Answer-acting as a "go-between" in groups and making sure activities are
coordinated
,informational roles - Answer-the way a manager analyzes and passes on information
(disseminator, spokesperson, monitor)
disseminator - Answer-passing information on to others
spokesperson - Answer-being the official person to give out information
monitor - Answer-observing in order to find new information
decisional roles - Answer-the way a manager utilizes information when making a
decision; the manager will attempt to solve problems and take advantage of
opportunities (resource allocator, disturbance handler, negotiator, entrepreneur)
resource allocator - Answer-deciding how much of the budget and other resources goes
to each business unit, team, or project
Disturbance Handler - Answer-helping to solve various problems, including clashes
between individuals and groups.
Negotiator - Answer-cutting deals and making agreements with others both inside and
outside of the work unit
Entrepreneur - Answer-taking advantage of opportunities by putting forth new courses
of action
agenda setting - Answer-allows managers to prioritize goals, make action plans, and
create timelines for completion
networking - Answer-creates good relationships with many acquaintances and
associates both inside and outside the firm
social capital - Answer-the ability to utilize ones's network connections and relationships
to accomplish goals
technical skills - Answer-the special knowledge or expertise that allows a person to
operate in a specialized field
human skills - Answer-includes a persons social ability and the capacity to work well
with others
emotional intelligence - Answer-according to consultant Daniel Goleman, is the "ability
to manage ourselves and our relationships effectively"
conceptual skills - Answer-allows a manager to think about and analyze complex or
abstract situations
, bureaucracy - Answer-a type of organizational structure that has a specific hierarchy of
authority, a well defined division of labor, clear rules and procedures on behavior and
performance, and personal relationships, and career advancement based on merit
Motion Study - Answer-breaks a task down into its fundamental activities
Hawthorne Effect - Answer-the finding that workers who were put in a special
experimental room became more productive regardless of what changes were made
because people are more productive when they are being watched
Organizational Behavior - Answer-how individuals and groups act within organizations
Human Relations Movement - Answer-emphasized the importance of managers
focusing on good human relations in order to increase workers output
Theory X - Answer-McGregor's theory that assumes that the average person: would
rather follow than lead, does not like working, is lazy and unmotivated, is very
irresponsible
Theory Y - Answer-McGregor's theory that assumes the average person: is creative, is
willing to work since it is a natural human activity, seeks responsibility , is self-directed
Self-Fulfilling Prophecy - Answer-when one person's expectations cause another person
to act as originally expected
Operations Research - Answer-supporters of using quantitative analysis and
mathematical tools in management.
Operations Management - Answer-a field of study that analyzes the way goods and
services are rendered and attempts to improve the process
system - Answer-a set of smaller coordinated parts that work in tandem to produce a
desired result
subsystem - Answer-the smaller coordinated parts of the "system" that work together
contingency thinking - Answer-utilizing different management approaches when the
situation calls for it
learning organization - Answer-constantly improving and evolving since it changes
operations and processes as a result of past experiences
Evidence-based management - Answer-(EBM) Uses actual scientific data and
information on which approaches really work to make management decisions
satisfaction - Answer-the condition of need fulfillment
WITH COMPLETE SOLUTIONS
Intellectual capital - Answer-The total sum of a workforce’s knowledge and ability that
can be used for the organizations benefit
workforce diversity - Answer-creating and maintaining a workforce that is represented
by groups of people of different age groups, ethnicities, genders, races, religions , and
sexual orientations.
prejudice - Answer-a preconceived unreasonable attitudes regarding members of a
certain demographic, population, or group
discrimination - Answer-when members of a certain group are given substandard and
unfair treatment in the organization
glass ceiling effect - Answer-an unseen barrier that stops minority groups and women
from attaining high positions in organizations, despite adequate experience and
qualifications
globalization - Answer-the process by which different countries and regions have
become interdependent in regards to resources, markets, and competition.
portfolio worker - Answer-a person who can adapt to different jobs and careers due to
possessing many different types of skills
organization - Answer-an arrangement of workers who collaborate to accomplish a
collective goal
open system - Answer-since an organization is a system that both responds to and has
an effect on its environment, it is considered __________.
productivity - Answer-the cost of the various inputs compared to the value of the outputs
performance efficiency - Answer-a measure of input that describes how well resources
were used in completing an objective.
performance effectiveness - Answer-a measure of output in the form of a goal or
objective accomplishment
administrators - Answer-a manager in a non-profit or government organization
supervisors - Answer-lowest level management position, on the front lines in charge of
managing employees who are not in managerial positions
,line managers - Answer-oversee employees on the front lines who create the goods and
or services for the organizations customers. These managers interact with employees
on a daily basis
staff managers - Answer-support the line workers with certain technical skills. An
example of one in a car production facility is the director of human resources
functional managers - Answer-have expertise in a single area such as production,
accounting, human resources, sales or marketing.
general managers - Answer-have an area of responsibility that encompasses many of
the above functional areas (functional, staff, line)
top managers - Answer-in charge of managing a whole organization or a large part of it.
(president, vice president, CEO)
middle managers - Answer-monitor and lead large divisions that are made up of
numerous smaller business units.
managers - Answer-supervises employees and also acts as a driving force to direct and
enhance the performance of other workers
planning - Answer-the psychological process of determining appropriate activities that
achieve the objectives and goals of the organization
organizing - Answer-comes after planning, and is the process of coordinating financial ,
physical, and human resources to accomplish the plan in place
leading - Answer-motivating others to accomplish goals and objectives by fostering
enthusiasm and dedication
controlling - Answer-keeping track of performance and taking corrective actions if the
expected outcomes are not reached. this is an especially important function if an
organization is in a constantly changing environment .
interpersonal roles - Answer-the way a manager communicates with others, both inside
and outside of the work unit. (leader, figurehead, liaison)
figurehead - Answer-implementing new policies and acting them out as an example to
subordinates
liaison - Answer-acting as a "go-between" in groups and making sure activities are
coordinated
,informational roles - Answer-the way a manager analyzes and passes on information
(disseminator, spokesperson, monitor)
disseminator - Answer-passing information on to others
spokesperson - Answer-being the official person to give out information
monitor - Answer-observing in order to find new information
decisional roles - Answer-the way a manager utilizes information when making a
decision; the manager will attempt to solve problems and take advantage of
opportunities (resource allocator, disturbance handler, negotiator, entrepreneur)
resource allocator - Answer-deciding how much of the budget and other resources goes
to each business unit, team, or project
Disturbance Handler - Answer-helping to solve various problems, including clashes
between individuals and groups.
Negotiator - Answer-cutting deals and making agreements with others both inside and
outside of the work unit
Entrepreneur - Answer-taking advantage of opportunities by putting forth new courses
of action
agenda setting - Answer-allows managers to prioritize goals, make action plans, and
create timelines for completion
networking - Answer-creates good relationships with many acquaintances and
associates both inside and outside the firm
social capital - Answer-the ability to utilize ones's network connections and relationships
to accomplish goals
technical skills - Answer-the special knowledge or expertise that allows a person to
operate in a specialized field
human skills - Answer-includes a persons social ability and the capacity to work well
with others
emotional intelligence - Answer-according to consultant Daniel Goleman, is the "ability
to manage ourselves and our relationships effectively"
conceptual skills - Answer-allows a manager to think about and analyze complex or
abstract situations
, bureaucracy - Answer-a type of organizational structure that has a specific hierarchy of
authority, a well defined division of labor, clear rules and procedures on behavior and
performance, and personal relationships, and career advancement based on merit
Motion Study - Answer-breaks a task down into its fundamental activities
Hawthorne Effect - Answer-the finding that workers who were put in a special
experimental room became more productive regardless of what changes were made
because people are more productive when they are being watched
Organizational Behavior - Answer-how individuals and groups act within organizations
Human Relations Movement - Answer-emphasized the importance of managers
focusing on good human relations in order to increase workers output
Theory X - Answer-McGregor's theory that assumes that the average person: would
rather follow than lead, does not like working, is lazy and unmotivated, is very
irresponsible
Theory Y - Answer-McGregor's theory that assumes the average person: is creative, is
willing to work since it is a natural human activity, seeks responsibility , is self-directed
Self-Fulfilling Prophecy - Answer-when one person's expectations cause another person
to act as originally expected
Operations Research - Answer-supporters of using quantitative analysis and
mathematical tools in management.
Operations Management - Answer-a field of study that analyzes the way goods and
services are rendered and attempts to improve the process
system - Answer-a set of smaller coordinated parts that work in tandem to produce a
desired result
subsystem - Answer-the smaller coordinated parts of the "system" that work together
contingency thinking - Answer-utilizing different management approaches when the
situation calls for it
learning organization - Answer-constantly improving and evolving since it changes
operations and processes as a result of past experiences
Evidence-based management - Answer-(EBM) Uses actual scientific data and
information on which approaches really work to make management decisions
satisfaction - Answer-the condition of need fulfillment
