HRCI STUDY-ALL[test 1] With Questions
And Answers
A company decides to initiate a job analysis exercise. The line managers want to focus on the technical
aspects of the job. The HR wants to focus on the soft skills needed for the performance of the job. Which
of the following methods are the groups most likely to prefer? - Answer - Supervisors prefer
questionnaires and HR prefers interviews. Supervisors would prefer questionnaires because these could
be designed to elicit responses that will determine the frequency with which certain jobs are performed,
the skills required to perform these jobs, etc. HR managers would prefer interviews as these could help
them get information on the skills, attributes, and knowledge required to perform the job.
Which of the following is an example of the service support provided by HR? - Answer - Conducting a
workshop for line managers on appraisal skills; As a service oriented function HR serves both the internal
and the external customer. The HR customer base includes consumers, employees, line managers, senior
management, statutory bodies, etc
Of the following management functions, which one is an example of the control role played by HR? -
Answer - Comparing the ROI of a training intervention with the plan. Control or authority involves
reviewing and measuring employee performance or the performance of HR systems to assess how well
organizational objectives are achieved
What can we say if we find that after the interview process, the selection rate is 60% for Caucasians and
30% for the minorities applying for jobs within an organization? - Answer - Adverse impact exists; We
need to divide the selection rate for the group with the lowest rate by the selection rate of the group
with the highest rate. In this case, this is 30% / 60% = 50%.
According to the 80% rule, adverse impact exists if the selection rate for a protected group is less than
80% of the rate for the group with the highest selection rates.
A multi-speciality hospital employs several certified medical technologists. Which of the following
white-collar exemptions would they qualify for: - Answer - Professional; The professional exemption
comprises learned professionals and creative professionals. In order to qualify for an exemption, the
work performed should require advanced knoweldge, be predominantly intellectual in nature, involve
exercise of discretion and judgement,
, Which of the following actions would be considered legal under the common-law concept of
employment-at-will? - Answer - Terminating an employee w/ satisfactory performance. The
employment-at-will concept of common law confers upon employers the right to hire, fire, demote, or
promote any employee for any reason unless there is a contrary law or a provision in the contract.
A firm deals with the financial portfolio of several prominent and well established businessmen.
Needless to say, the data is highly confidential and sensitive in nature. The firm has an emergency plan
which includes the task descriptions and responsibilities of each employee in securing the equipment
and data. HR is responsible for developing a new security program for the firm. What needs to be done
first to come up with a program that is cost effective and holistic? - Answer - Evaluate the probability and
criticality of potential losses; The organization first needs to understand the nature of risks it is facing -
these could be specific to the organization or generic to the location in which the organization functions.
The next step would be to assess the probability of each of these risks occurring.
All the employees working for a particular manager are usually dissatisfied because he consistently
gives low ratings compared to other managers in his department. From a performance appraisal point of
view, the error committed is: - Answer - Strictness; The tendency of a rater to be too strict in his
evaluation may result in a majority of the employees rated by him receiving a lower rating as compared
to those evaluated by other raters, though the work performed may be similar.
The CEO of a research organization draws an annual compensation of $200,000. He is responsible for
the organization`s development and patenting of intellectual property and licensing of the same in order
to deliver year on year growth in revenues. Which of the following white collar exemptions would he
qualify for? - Answer - Highly Compensated; Highly compensated employees performing office or non-
manual work and paid a total annual compensation of $100,000 or more are exempt from the FLSA if
they customarily and regularly perform at least one of the duties of an exempt executive, administrative,
or professional employee identified in the standard tests for exemption.
What is lawful union activity? - Answer - Picketting; Fundamental protection of the right to strike and
picket is provided by the NLRA. Along with the right to strike and picket, it also recognizes the employer`s
right to continue operations with the help of supervisory staff or non-supervisory staff who are not on
strike or with newly hired replacements.
What is a Pareto Chart? - Answer - Pareto charts are quality control tools used in identifying those
causes, which contribute most to the problems being encountered. Gantt and milestone charts are used
to graphically display activities of a project in sequential order and plot them against time. PERT charts
are used to schedule, organize, and coordinate tasks within a project.
, What are three examples of Project Planning Tools? - Answer - PERT Charts, Gantt Charts, Milestone
Charts
In a company, the HR manager is struggling with multiple layers of hierarchy, which requires the use of
proper channels of communication. The HR manager hopes to improve work relationships between
employees. He should concentrate on: - Answer - Interpersonal strategies; Behavioral changes or
interpersonal changes emphasize better utilization of human resources by improving morale, motivation
and commitment of members through improving interpersonal, intergroup, and intragroup relations.
Structural changes are changes that relate elements of the organization to one another and include
removing or adding layers to hierarchy; downsizing associated with restructuring; and changes involving
decentralization and centralization. Technological changes are changes in machinery, methods,
automation, and job design -changes which help companies become more productive.
Which of the following spheres of employer-employee relationship is not usually governed by the
states? - Answer - Overtime Pay; While the FLSA defines a great deal about the employer-employee
relationship, its scope is not infinite. Questions such as pay frequency, severance or vacation pay, and the
disposition of unclaimed wages are governed by the states.
How are wellness programs different from programs offered through EAPs? - Answer - There is no
confidentiality; Wellness programs are usually rolled out as group interventions. Therefore, though
confidentiality is valued it cannot be guaranteed. Since EAPs are one- on-one in nature, confidentiality
can be ensured.
The primary concern of a project manager exhibiting the inter-personal role is: - Answer - Setting team
norms and ensuring agreement to the same; In this role, the project manager as a team leader is
expected to build harmony and team spirit, help the team bond by identifying with the common goal,
realizing interdependencies, building role clarity, etc.
The HR director is analyzing reports that identify staffing and training needs and career progression of
current employees. Which forecasting model is being used here? - Answer - Managerial estimates; which
are projections made by managers. The success of the system depends on the quality of information
provided to managers, on which they base their projections.
According to the implementation theory, issues related to job design and job simplification are part of
which organizational development intervention strategy? - Answer - Structural changes are changes that
relate elements of the organization to one another and include removing or adding layers to hierarchy;
downsizing associated with restructuring; and changes involving decentralization and centralization.
Technological changes are changes in machinery, methods, automation, and job design -changes which
And Answers
A company decides to initiate a job analysis exercise. The line managers want to focus on the technical
aspects of the job. The HR wants to focus on the soft skills needed for the performance of the job. Which
of the following methods are the groups most likely to prefer? - Answer - Supervisors prefer
questionnaires and HR prefers interviews. Supervisors would prefer questionnaires because these could
be designed to elicit responses that will determine the frequency with which certain jobs are performed,
the skills required to perform these jobs, etc. HR managers would prefer interviews as these could help
them get information on the skills, attributes, and knowledge required to perform the job.
Which of the following is an example of the service support provided by HR? - Answer - Conducting a
workshop for line managers on appraisal skills; As a service oriented function HR serves both the internal
and the external customer. The HR customer base includes consumers, employees, line managers, senior
management, statutory bodies, etc
Of the following management functions, which one is an example of the control role played by HR? -
Answer - Comparing the ROI of a training intervention with the plan. Control or authority involves
reviewing and measuring employee performance or the performance of HR systems to assess how well
organizational objectives are achieved
What can we say if we find that after the interview process, the selection rate is 60% for Caucasians and
30% for the minorities applying for jobs within an organization? - Answer - Adverse impact exists; We
need to divide the selection rate for the group with the lowest rate by the selection rate of the group
with the highest rate. In this case, this is 30% / 60% = 50%.
According to the 80% rule, adverse impact exists if the selection rate for a protected group is less than
80% of the rate for the group with the highest selection rates.
A multi-speciality hospital employs several certified medical technologists. Which of the following
white-collar exemptions would they qualify for: - Answer - Professional; The professional exemption
comprises learned professionals and creative professionals. In order to qualify for an exemption, the
work performed should require advanced knoweldge, be predominantly intellectual in nature, involve
exercise of discretion and judgement,
, Which of the following actions would be considered legal under the common-law concept of
employment-at-will? - Answer - Terminating an employee w/ satisfactory performance. The
employment-at-will concept of common law confers upon employers the right to hire, fire, demote, or
promote any employee for any reason unless there is a contrary law or a provision in the contract.
A firm deals with the financial portfolio of several prominent and well established businessmen.
Needless to say, the data is highly confidential and sensitive in nature. The firm has an emergency plan
which includes the task descriptions and responsibilities of each employee in securing the equipment
and data. HR is responsible for developing a new security program for the firm. What needs to be done
first to come up with a program that is cost effective and holistic? - Answer - Evaluate the probability and
criticality of potential losses; The organization first needs to understand the nature of risks it is facing -
these could be specific to the organization or generic to the location in which the organization functions.
The next step would be to assess the probability of each of these risks occurring.
All the employees working for a particular manager are usually dissatisfied because he consistently
gives low ratings compared to other managers in his department. From a performance appraisal point of
view, the error committed is: - Answer - Strictness; The tendency of a rater to be too strict in his
evaluation may result in a majority of the employees rated by him receiving a lower rating as compared
to those evaluated by other raters, though the work performed may be similar.
The CEO of a research organization draws an annual compensation of $200,000. He is responsible for
the organization`s development and patenting of intellectual property and licensing of the same in order
to deliver year on year growth in revenues. Which of the following white collar exemptions would he
qualify for? - Answer - Highly Compensated; Highly compensated employees performing office or non-
manual work and paid a total annual compensation of $100,000 or more are exempt from the FLSA if
they customarily and regularly perform at least one of the duties of an exempt executive, administrative,
or professional employee identified in the standard tests for exemption.
What is lawful union activity? - Answer - Picketting; Fundamental protection of the right to strike and
picket is provided by the NLRA. Along with the right to strike and picket, it also recognizes the employer`s
right to continue operations with the help of supervisory staff or non-supervisory staff who are not on
strike or with newly hired replacements.
What is a Pareto Chart? - Answer - Pareto charts are quality control tools used in identifying those
causes, which contribute most to the problems being encountered. Gantt and milestone charts are used
to graphically display activities of a project in sequential order and plot them against time. PERT charts
are used to schedule, organize, and coordinate tasks within a project.
, What are three examples of Project Planning Tools? - Answer - PERT Charts, Gantt Charts, Milestone
Charts
In a company, the HR manager is struggling with multiple layers of hierarchy, which requires the use of
proper channels of communication. The HR manager hopes to improve work relationships between
employees. He should concentrate on: - Answer - Interpersonal strategies; Behavioral changes or
interpersonal changes emphasize better utilization of human resources by improving morale, motivation
and commitment of members through improving interpersonal, intergroup, and intragroup relations.
Structural changes are changes that relate elements of the organization to one another and include
removing or adding layers to hierarchy; downsizing associated with restructuring; and changes involving
decentralization and centralization. Technological changes are changes in machinery, methods,
automation, and job design -changes which help companies become more productive.
Which of the following spheres of employer-employee relationship is not usually governed by the
states? - Answer - Overtime Pay; While the FLSA defines a great deal about the employer-employee
relationship, its scope is not infinite. Questions such as pay frequency, severance or vacation pay, and the
disposition of unclaimed wages are governed by the states.
How are wellness programs different from programs offered through EAPs? - Answer - There is no
confidentiality; Wellness programs are usually rolled out as group interventions. Therefore, though
confidentiality is valued it cannot be guaranteed. Since EAPs are one- on-one in nature, confidentiality
can be ensured.
The primary concern of a project manager exhibiting the inter-personal role is: - Answer - Setting team
norms and ensuring agreement to the same; In this role, the project manager as a team leader is
expected to build harmony and team spirit, help the team bond by identifying with the common goal,
realizing interdependencies, building role clarity, etc.
The HR director is analyzing reports that identify staffing and training needs and career progression of
current employees. Which forecasting model is being used here? - Answer - Managerial estimates; which
are projections made by managers. The success of the system depends on the quality of information
provided to managers, on which they base their projections.
According to the implementation theory, issues related to job design and job simplification are part of
which organizational development intervention strategy? - Answer - Structural changes are changes that
relate elements of the organization to one another and include removing or adding layers to hierarchy;
downsizing associated with restructuring; and changes involving decentralization and centralization.
Technological changes are changes in machinery, methods, automation, and job design -changes which
