C715 Organizational Behavior Final Exam Study Guide (All
Chapters)
Diversity is an issue of age, race, and gender. - ANSWER:TRUE
Personality is the central layer of diversity and represents a stable set of characteristics responsible for a
person's identity. - ANSWER:TRUE
Educational background represents an internal dimension of diversity. - ANSWER:FALSE
Sexual orientation represents an external dimension of diversity. - ANSWER:FALSE
Employment laws require organizations to reasonably accommodate employees' sincerely held religious
practices even if doing so would impose an undue hardship on the employer. - ANSWER:FALSE
Gen Xers are patriotic, loyal, disciplined, and have respect for authority. - ANSWER:FALSE
Millennials are entitled, civic minded, and have close parental involvement. - ANSWER:TRUE
Organizational culture is based on "taken-for-granted implicit assumptions." - ANSWER:TRUE
Acronyms, manner of dress, awards, myths and stories told about the organization, published lists of
values, and observable rituals are all examples of espoused values of an organization. - ANSWER:FALSE
Observable artifacts such as special parking places, decorations, or ceremonies are physical
manifestations of an organization's culture. - ANSWER:TRUE
Employees are more likely to behave ethically when management behaves in a way that sets a good
ethical example and keep its promises and commitments. - ANSWER:TRUE
An adhocracy culture strives to instill cohesion through consensus and job satisfaction and commitment
through employee involvement. - ANSWER:FALSE
A market culture has an external focus and values control. - ANSWER:TRUE
Mergers frequently fail due to incompatible cultures. - ANSWER:TRUE
Culture is defined as a set of beliefs and values about what is desirable and undesirable in a community
of people, and a set of formal or informal practices to support the values. - ANSWER:TRUE
Culture is primarily taught through formal teaching. - ANSWER:FALSE
Cultural intelligence is the ability to accurately interpret ambiguous cross- cultural situations. -
ANSWER:TRUE
People from high-context cultures rely heavily on situational cues for meaning. - ANSWER:TRUE
In low-context cultures, agreements are made by general trust. - ANSWER:FALSE
, People from collectivist cultures tend to place shared community goals above individual desires and
goals. - ANSWER:FALSE
A group is two or more freely interacting individuals who share collective norms and goals and have a
common identity. - ANSWER:TRUE
A formal group is formed by the organization to help accomplish organizational goals. - ANSWER:TRUE
According to Tuckman's five-stage theory of group development, during the "norming" stage, subgroups
take shape and subtle forms of rebellion occur. - ANSWER:FALSE
Role ambiguity occurs when others have inconsistent or conflicting expectations from the focal person. -
ANSWER:FALSE
The Asch effect refers to the distortion of individual judgment by a unanimous but incorrect opposition. -
ANSWER:TRUE
Decision making entails identifying and choosing solutions that lead to a desired end result. -
ANSWER:TRUE
The nonrational model of decision making assumes that managers leave emotions out of the decision-
making process and possess complete information. - ANSWER:FALSE
The limitations of bounded rationality result in the tendency to acquire manageable rather than optimal
amounts of information. - ANSWER:TRUE
The garbage can model of decision making holds that decision makers follow a sequential series of steps
beginning with a problem and ending with a solution. - ANSWER:FALSE
The use of heuristics increases the uncertainty inherent within the decision- making process. -
ANSWER:FALSE
The representativeness heuristic reflects the tendency to assess the likelihood of an event occurring
based on one's impressions about similar occurrences. - ANSWER:TRUE
Communication will fail if any step in the communication process is disrupted or blocked. -
ANSWER:TRUE
The location of where you grew up can influence how information is processed and interpreted. -
ANSWER:TRUE
Stereotypes potentially distort communication because their use causes people to misperceive and filter
information. - ANSWER:TRUE
Exchange, coalition, and pressure tactics are examples of hard tactics. - ANSWER:TRUE
Power is generally a negative force in organizations. - ANSWER:FALSE
Social power is defined as the ability to marshal the human, informational, and material resources to get
something done. - ANSWER:TRUE
Chapters)
Diversity is an issue of age, race, and gender. - ANSWER:TRUE
Personality is the central layer of diversity and represents a stable set of characteristics responsible for a
person's identity. - ANSWER:TRUE
Educational background represents an internal dimension of diversity. - ANSWER:FALSE
Sexual orientation represents an external dimension of diversity. - ANSWER:FALSE
Employment laws require organizations to reasonably accommodate employees' sincerely held religious
practices even if doing so would impose an undue hardship on the employer. - ANSWER:FALSE
Gen Xers are patriotic, loyal, disciplined, and have respect for authority. - ANSWER:FALSE
Millennials are entitled, civic minded, and have close parental involvement. - ANSWER:TRUE
Organizational culture is based on "taken-for-granted implicit assumptions." - ANSWER:TRUE
Acronyms, manner of dress, awards, myths and stories told about the organization, published lists of
values, and observable rituals are all examples of espoused values of an organization. - ANSWER:FALSE
Observable artifacts such as special parking places, decorations, or ceremonies are physical
manifestations of an organization's culture. - ANSWER:TRUE
Employees are more likely to behave ethically when management behaves in a way that sets a good
ethical example and keep its promises and commitments. - ANSWER:TRUE
An adhocracy culture strives to instill cohesion through consensus and job satisfaction and commitment
through employee involvement. - ANSWER:FALSE
A market culture has an external focus and values control. - ANSWER:TRUE
Mergers frequently fail due to incompatible cultures. - ANSWER:TRUE
Culture is defined as a set of beliefs and values about what is desirable and undesirable in a community
of people, and a set of formal or informal practices to support the values. - ANSWER:TRUE
Culture is primarily taught through formal teaching. - ANSWER:FALSE
Cultural intelligence is the ability to accurately interpret ambiguous cross- cultural situations. -
ANSWER:TRUE
People from high-context cultures rely heavily on situational cues for meaning. - ANSWER:TRUE
In low-context cultures, agreements are made by general trust. - ANSWER:FALSE
, People from collectivist cultures tend to place shared community goals above individual desires and
goals. - ANSWER:FALSE
A group is two or more freely interacting individuals who share collective norms and goals and have a
common identity. - ANSWER:TRUE
A formal group is formed by the organization to help accomplish organizational goals. - ANSWER:TRUE
According to Tuckman's five-stage theory of group development, during the "norming" stage, subgroups
take shape and subtle forms of rebellion occur. - ANSWER:FALSE
Role ambiguity occurs when others have inconsistent or conflicting expectations from the focal person. -
ANSWER:FALSE
The Asch effect refers to the distortion of individual judgment by a unanimous but incorrect opposition. -
ANSWER:TRUE
Decision making entails identifying and choosing solutions that lead to a desired end result. -
ANSWER:TRUE
The nonrational model of decision making assumes that managers leave emotions out of the decision-
making process and possess complete information. - ANSWER:FALSE
The limitations of bounded rationality result in the tendency to acquire manageable rather than optimal
amounts of information. - ANSWER:TRUE
The garbage can model of decision making holds that decision makers follow a sequential series of steps
beginning with a problem and ending with a solution. - ANSWER:FALSE
The use of heuristics increases the uncertainty inherent within the decision- making process. -
ANSWER:FALSE
The representativeness heuristic reflects the tendency to assess the likelihood of an event occurring
based on one's impressions about similar occurrences. - ANSWER:TRUE
Communication will fail if any step in the communication process is disrupted or blocked. -
ANSWER:TRUE
The location of where you grew up can influence how information is processed and interpreted. -
ANSWER:TRUE
Stereotypes potentially distort communication because their use causes people to misperceive and filter
information. - ANSWER:TRUE
Exchange, coalition, and pressure tactics are examples of hard tactics. - ANSWER:TRUE
Power is generally a negative force in organizations. - ANSWER:FALSE
Social power is defined as the ability to marshal the human, informational, and material resources to get
something done. - ANSWER:TRUE
