©JUSTTRACY EXAM SOLUTIONS
25/11/2024 3:30PM
BMAL-590 Organizational Behavior
Updated Exam Questions And Answers
Organizational Behavior (OB) - answers✔✔the domain of study that focuses on
organizational structures and protocols, and their effect on individual, team and
organizational performance.
OB views organizations from multiple perspectives: - answers✔✔The relationship between
individual behavior and those of groupsand teams.
The relationship between organizational structure and firm's performance.
The effect of culture on organizational performance.
organizational theory - answers✔✔A fundamental principle of organizational theory is the
process of value creation.
OB focuses on the elementsof value creation such as: - answers✔✔1. Decision making
2. Leadership
3. Motivation
4. Employee engagement
5. Organizational learning
OB can be studied from two perspectives: - answers✔✔internal and external
Internal perspective: - answers✔✔suggests that employees' behavior is primarily influenced
by their personal assumptions, feelings, thoughts, interactions, experiences, and perceptions.
A manager embracing the internal perspective would try to solve all issues by having an
honest dialogue with all the impacted employees in any situation.
, ©JUSTTRACY EXAM SOLUTIONS
25/11/2024 3:30PM
The external perspective - answers✔✔suggests that environmental factors that include the
economic, social, cultural, regulatory, political, and competitive forces impact employees'
behavior and job performance.
A manager embracing the external perspective would calibrate her actions based on her
perception of the externalities' impact on employees.
As an example, when a competitor introduces a new type of benefit, a manager holding the
external perspective may try to replicate or improve upon the said benefit as a retention
strategy.
An Interdisciplinary Domain - answers✔✔It should be obvious from the preceding outline
that OB is not a monolithic domain or discipline of study.
OB draws from many disciplines to understand and explain individual and group behavior.
OB draws from psychology while explaining why we behave the way we do.
OB draws from anthropology while understanding the evolution of behavior over time.
OB draws from sociology while exploring how households, families, and society interact and
lead to discernable patterns of behavior and tradition.
OB draws from engineering while examining measurement techniquesand productivity.
OB draws from statistics to understand trends and relationshipsbetween variables.
OB draws from medicine to recognize the importance of wellness and health.
Organization as a System - answers✔✔It is useful to view an organization as a system.
A system is a set of interrelated parts that work together towards a well-defined objective.
, ©JUSTTRACY EXAM SOLUTIONS
25/11/2024 3:30PM
Most systems have a control mechanism to correct and prevent deviation from the desired
level in system performance.
Control can be at the input, process, or output stage.
The output is one or more products, some waste, and information.
Feedback can be about quality, efficiency, or productivity.
Control would be steps to minimize deviations.
A system has some distinct characteristics: - answers✔✔One or more inputs
One or more processes that transform the inputs
One or more outputs
A feedback loop to measure efficiency and effectiveness
Inputs to an organizational system (manufacturing)include: - answers✔✔Capital
People
Raw materials
Information
Technology
The processes may involve: - answers✔✔Physical
Chemical
Mechanical
Electronic
Assembly Lines
Test facilities
, ©JUSTTRACY EXAM SOLUTIONS
25/11/2024 3:30PM
Systems and Subsystems - answers✔✔A typical system has many subsystems.
An organizational system, for example, has marketing, finance, manufacturing, service,
human resources, and technology subsystems.
Similarly, the organization itself is a part of a larger system that includes the political,
economic, social, and technological systems. (PEST)
Organization as a System - Baldrige Model - answers✔✔One of the widely used frameworks
or models for understanding and improving organizational systems is the Baldrige Excellence
Model.
Baldrige model has several subsystems: - answers✔✔Leadership
- the first subsystem, provides the mission, vision, objectives, and core values of the
organization.
* Mission- What is our business?
* Vision- What do we aspire to become?
* Objectives- How do we measure?
* Core Values- What do we believe in and stand for?
Strategy
- How do we succeed? By lowering costs? By offering something unique? By operational
excellence? By understanding and serving our customers? By combining all of the above?
Customers
- Who are our customers? Where are they located?What are they looking for? What is the
"job to be done"? How do we offer what our customers want?Internal and External
customers.
Workforce
- the most important resource of an organization are its people. How to hire, orient, train,
motivate, compensate, develop, and retain a talented workforce?
25/11/2024 3:30PM
BMAL-590 Organizational Behavior
Updated Exam Questions And Answers
Organizational Behavior (OB) - answers✔✔the domain of study that focuses on
organizational structures and protocols, and their effect on individual, team and
organizational performance.
OB views organizations from multiple perspectives: - answers✔✔The relationship between
individual behavior and those of groupsand teams.
The relationship between organizational structure and firm's performance.
The effect of culture on organizational performance.
organizational theory - answers✔✔A fundamental principle of organizational theory is the
process of value creation.
OB focuses on the elementsof value creation such as: - answers✔✔1. Decision making
2. Leadership
3. Motivation
4. Employee engagement
5. Organizational learning
OB can be studied from two perspectives: - answers✔✔internal and external
Internal perspective: - answers✔✔suggests that employees' behavior is primarily influenced
by their personal assumptions, feelings, thoughts, interactions, experiences, and perceptions.
A manager embracing the internal perspective would try to solve all issues by having an
honest dialogue with all the impacted employees in any situation.
, ©JUSTTRACY EXAM SOLUTIONS
25/11/2024 3:30PM
The external perspective - answers✔✔suggests that environmental factors that include the
economic, social, cultural, regulatory, political, and competitive forces impact employees'
behavior and job performance.
A manager embracing the external perspective would calibrate her actions based on her
perception of the externalities' impact on employees.
As an example, when a competitor introduces a new type of benefit, a manager holding the
external perspective may try to replicate or improve upon the said benefit as a retention
strategy.
An Interdisciplinary Domain - answers✔✔It should be obvious from the preceding outline
that OB is not a monolithic domain or discipline of study.
OB draws from many disciplines to understand and explain individual and group behavior.
OB draws from psychology while explaining why we behave the way we do.
OB draws from anthropology while understanding the evolution of behavior over time.
OB draws from sociology while exploring how households, families, and society interact and
lead to discernable patterns of behavior and tradition.
OB draws from engineering while examining measurement techniquesand productivity.
OB draws from statistics to understand trends and relationshipsbetween variables.
OB draws from medicine to recognize the importance of wellness and health.
Organization as a System - answers✔✔It is useful to view an organization as a system.
A system is a set of interrelated parts that work together towards a well-defined objective.
, ©JUSTTRACY EXAM SOLUTIONS
25/11/2024 3:30PM
Most systems have a control mechanism to correct and prevent deviation from the desired
level in system performance.
Control can be at the input, process, or output stage.
The output is one or more products, some waste, and information.
Feedback can be about quality, efficiency, or productivity.
Control would be steps to minimize deviations.
A system has some distinct characteristics: - answers✔✔One or more inputs
One or more processes that transform the inputs
One or more outputs
A feedback loop to measure efficiency and effectiveness
Inputs to an organizational system (manufacturing)include: - answers✔✔Capital
People
Raw materials
Information
Technology
The processes may involve: - answers✔✔Physical
Chemical
Mechanical
Electronic
Assembly Lines
Test facilities
, ©JUSTTRACY EXAM SOLUTIONS
25/11/2024 3:30PM
Systems and Subsystems - answers✔✔A typical system has many subsystems.
An organizational system, for example, has marketing, finance, manufacturing, service,
human resources, and technology subsystems.
Similarly, the organization itself is a part of a larger system that includes the political,
economic, social, and technological systems. (PEST)
Organization as a System - Baldrige Model - answers✔✔One of the widely used frameworks
or models for understanding and improving organizational systems is the Baldrige Excellence
Model.
Baldrige model has several subsystems: - answers✔✔Leadership
- the first subsystem, provides the mission, vision, objectives, and core values of the
organization.
* Mission- What is our business?
* Vision- What do we aspire to become?
* Objectives- How do we measure?
* Core Values- What do we believe in and stand for?
Strategy
- How do we succeed? By lowering costs? By offering something unique? By operational
excellence? By understanding and serving our customers? By combining all of the above?
Customers
- Who are our customers? Where are they located?What are they looking for? What is the
"job to be done"? How do we offer what our customers want?Internal and External
customers.
Workforce
- the most important resource of an organization are its people. How to hire, orient, train,
motivate, compensate, develop, and retain a talented workforce?
