WORKPLACE READINESS SKILLS
PRACTICE TEST QUESTIONS AND
ANSWERS
Which of these is an essential teamwork skill? - Answer-Knowing when to seek help
from others.
Justine told his boss he would finish the financial report by Friday. Following through on
his commitment is an example of which positive workplace trait? - Answer-Reliability
You must attend an important luncheon for work and dress appropriately. You should
wear - Answer-What you would wear to a job interview.
While in the workplace, you meet a person with a disability. You should - Answer-Treat
the person the same as you would others.
Why is having diversity in a company culture's staff a good idea? - Answer-There is a
broader range of talents, skills, and creativity.
Why is it beneficial for employers to resolve conflicts between employees? - Answer-
Better employee relations increase productivity and teamwork.
An angry co-worker complains about the way you do your job. Your BEST response is
to - Answer-Remain calm and focused on a solution.
A Salesperson should address adult customers whose name she/he does not know as -
Answer-Sir, Ma'am, or Miss
Which of the following phrases is appropriate for a formal greeting during a
presentation? - Answer-Welcome
Where would you look in a technical manual for the definition of a term you do not
understand - Answer-Glossary
When writing a business E-mail, it is appropriate to write - Answer-In a professional
manner
Which is Grammatically correct? - Answer-He doesn't want to attend class regularly.
Which of the following is the MOST helpful in the event of a workplace accident in which
equipment is damaged? - Answer-Document the event
PRACTICE TEST QUESTIONS AND
ANSWERS
Which of these is an essential teamwork skill? - Answer-Knowing when to seek help
from others.
Justine told his boss he would finish the financial report by Friday. Following through on
his commitment is an example of which positive workplace trait? - Answer-Reliability
You must attend an important luncheon for work and dress appropriately. You should
wear - Answer-What you would wear to a job interview.
While in the workplace, you meet a person with a disability. You should - Answer-Treat
the person the same as you would others.
Why is having diversity in a company culture's staff a good idea? - Answer-There is a
broader range of talents, skills, and creativity.
Why is it beneficial for employers to resolve conflicts between employees? - Answer-
Better employee relations increase productivity and teamwork.
An angry co-worker complains about the way you do your job. Your BEST response is
to - Answer-Remain calm and focused on a solution.
A Salesperson should address adult customers whose name she/he does not know as -
Answer-Sir, Ma'am, or Miss
Which of the following phrases is appropriate for a formal greeting during a
presentation? - Answer-Welcome
Where would you look in a technical manual for the definition of a term you do not
understand - Answer-Glossary
When writing a business E-mail, it is appropriate to write - Answer-In a professional
manner
Which is Grammatically correct? - Answer-He doesn't want to attend class regularly.
Which of the following is the MOST helpful in the event of a workplace accident in which
equipment is damaged? - Answer-Document the event
