WORKPLACE READINESS SKILLS
PRACTICE TEST GUIDE QUESTIONS
AND ANSWERS
Carla believes she is more productive when she listens to music at work, but her boss
does not allow it. She should - Answer-follow company policy
You are working at a graphic design firm. Your team is working on an important project
and your team
leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m.
from work, you
previously agreed to take a neighbor to an important appointment at 6:30 p.m. What
should you do? - Answer-Make other arrangements for your neighbor and stay to finish
the project deadline.
3. Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol
policy which states
that no alcohol is to be consumed during work hours. Violation of the policy will result in
immediate
termination. While at lunch today, Lacy observed several coworkers having beer with
their meal. Lacy
should - Answer-tell her immediate supervisor.
Justice told his boss he would finish the financial report by Friday. Following through on
his
commitment is an example of which positive workplace trait? - Answer-reliability
Project tasks have been assigned to individuals. Which action of a team member may
hurt the work of
the team? - Answer-Not assisting others
Your plumbing crew is working on a new building project. You are assigned to cut pipe
for the job.
You notice that a peer employee is having great difficulty carrying a long section of pipe.
What is the
most appropriate action? - Answer-Help your peer carry the long section of pipe.
You must attend an important luncheon for work and dress appropriately. You should
wear - Answer-what you would wear to a job interview.
We know that how we communicate is often just as important as what we are trying to
say. Avoiding
, using slang in the workplace is an example of understanding the skill of: - Answer-self-
representation.
You have been working on a game design project with your manager who has been
repeatedly using
inappropriate language which makes you uncomfortable. What should you do? -
Answer-Remain calm and report the problem to the manager's boss.
While waiting on customers, you notice an elderly woman looking at new computers.
You should - Answer-treat her as you would any other customer.
Why is having cultural diversity on a company's staff a good idea? - Answer-
An angry coworker complains about the way you do your job. Your BEST response is to
a. be more assertive than he/she is. - Answer-remain calm and focused on a solution.
Shauna works at an advertising agency and recently had a verbal argument with a
coworker, Ashley.
Since then, Ashley has openly treated Shauna with insulting behavior. What is the
BEST way for Shauna
to resolve this conflict? - Answer-Report Ashley to the human resources manager.
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff
meeting that
will improve customer service. The BEST way to come up with good ideas is to -
Answer-research how other companies and experts have improved customer service.
In the graphic below, which personal skill BEST fits into the shaded area of the
diagram? - Answer-Resourcefulness
You work as a server at a local restaurant. A customer orders a particular fish dish as a
dinner entrée
and sometime after ordering the dish, you learn from the kitchen manager that the fish
has sold out.
What is the BEST way to creatively handle the situation? - Answer-After talking with the
restaurant manager, offer a comparable entrée dish, a discount, and a formal
apology.
At the conclusion of making a presentation to a large group, someone from the
audience asks you a
long, elaborate question. What is the best practice to use in order to answer the
question effectively? - Answer-Restate the key question and ask if your understanding
is correct.
Which of the following phrases is appropriate for a formal greeting during a
presentation? - Answer-Welcome
PRACTICE TEST GUIDE QUESTIONS
AND ANSWERS
Carla believes she is more productive when she listens to music at work, but her boss
does not allow it. She should - Answer-follow company policy
You are working at a graphic design firm. Your team is working on an important project
and your team
leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m.
from work, you
previously agreed to take a neighbor to an important appointment at 6:30 p.m. What
should you do? - Answer-Make other arrangements for your neighbor and stay to finish
the project deadline.
3. Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol
policy which states
that no alcohol is to be consumed during work hours. Violation of the policy will result in
immediate
termination. While at lunch today, Lacy observed several coworkers having beer with
their meal. Lacy
should - Answer-tell her immediate supervisor.
Justice told his boss he would finish the financial report by Friday. Following through on
his
commitment is an example of which positive workplace trait? - Answer-reliability
Project tasks have been assigned to individuals. Which action of a team member may
hurt the work of
the team? - Answer-Not assisting others
Your plumbing crew is working on a new building project. You are assigned to cut pipe
for the job.
You notice that a peer employee is having great difficulty carrying a long section of pipe.
What is the
most appropriate action? - Answer-Help your peer carry the long section of pipe.
You must attend an important luncheon for work and dress appropriately. You should
wear - Answer-what you would wear to a job interview.
We know that how we communicate is often just as important as what we are trying to
say. Avoiding
, using slang in the workplace is an example of understanding the skill of: - Answer-self-
representation.
You have been working on a game design project with your manager who has been
repeatedly using
inappropriate language which makes you uncomfortable. What should you do? -
Answer-Remain calm and report the problem to the manager's boss.
While waiting on customers, you notice an elderly woman looking at new computers.
You should - Answer-treat her as you would any other customer.
Why is having cultural diversity on a company's staff a good idea? - Answer-
An angry coworker complains about the way you do your job. Your BEST response is to
a. be more assertive than he/she is. - Answer-remain calm and focused on a solution.
Shauna works at an advertising agency and recently had a verbal argument with a
coworker, Ashley.
Since then, Ashley has openly treated Shauna with insulting behavior. What is the
BEST way for Shauna
to resolve this conflict? - Answer-Report Ashley to the human resources manager.
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff
meeting that
will improve customer service. The BEST way to come up with good ideas is to -
Answer-research how other companies and experts have improved customer service.
In the graphic below, which personal skill BEST fits into the shaded area of the
diagram? - Answer-Resourcefulness
You work as a server at a local restaurant. A customer orders a particular fish dish as a
dinner entrée
and sometime after ordering the dish, you learn from the kitchen manager that the fish
has sold out.
What is the BEST way to creatively handle the situation? - Answer-After talking with the
restaurant manager, offer a comparable entrée dish, a discount, and a formal
apology.
At the conclusion of making a presentation to a large group, someone from the
audience asks you a
long, elaborate question. What is the best practice to use in order to answer the
question effectively? - Answer-Restate the key question and ask if your understanding
is correct.
Which of the following phrases is appropriate for a formal greeting during a
presentation? - Answer-Welcome
