WORKPLACE READINESS SKILLS
CHAPTER #2 EXAM QUESTIONS AND
ANSWERS
Conflict resolution - answer-conceptualized as the methods and processes involved in
facilitating the peaceful ending of conflict and retribution.
Creativity and resourcefulness - answer-resourcefulness is defined as the ability and
creativity to cope with difficulties.
Critical thinking and problem solving skills - answer-refers to the ability to use
knowledge, facts, and data to effectively solve problems.it means you have to be able to
think on your feet, assess problems and find solutions.
Customer service - answer-the assistance and advice provided by a company to those
people who buy or use its products or services.
Diversity awareness - answer-is one's ability to embrace the uniqueness of all
individuals along several dimensions such as race, religious beliefs, ethnicity, age,
gender, physical abilities, political beliefs, and socio-economic status.
Integrity - answer-is the practice of being honest and showing a consistent and
uncompromising adherence to strong moral and ethical principles and values. In ethics,
integrity is regarded as the honesty and truthfulness or accuracy of one's actions.
Work ethic - answer-is a set of moral principles a person uses in their job. People who
possess a strong work ethic embody certain principles that guide their work behavior,
leading them to produce high-quality work consistently and the output motivates them to
stay on track.
Teamwork - answer-is the collaborative effort of a group to achieve a common goal or to
complete a task in the most effective and efficient way.
Speaking skills - answer-is the ability to talk at any time and in any situation. ... You
must know to whom you are talking and make them enjoy so that you can reach your
goals the way you want.
Listening skills - answer-are the ability to actively understand information provided by
the speaker, and display interest in the topic discussed. It can also include providing the
speaker with feedback, such as the asking of pertinent questions; so the speaker knows
the message is being understood.
CHAPTER #2 EXAM QUESTIONS AND
ANSWERS
Conflict resolution - answer-conceptualized as the methods and processes involved in
facilitating the peaceful ending of conflict and retribution.
Creativity and resourcefulness - answer-resourcefulness is defined as the ability and
creativity to cope with difficulties.
Critical thinking and problem solving skills - answer-refers to the ability to use
knowledge, facts, and data to effectively solve problems.it means you have to be able to
think on your feet, assess problems and find solutions.
Customer service - answer-the assistance and advice provided by a company to those
people who buy or use its products or services.
Diversity awareness - answer-is one's ability to embrace the uniqueness of all
individuals along several dimensions such as race, religious beliefs, ethnicity, age,
gender, physical abilities, political beliefs, and socio-economic status.
Integrity - answer-is the practice of being honest and showing a consistent and
uncompromising adherence to strong moral and ethical principles and values. In ethics,
integrity is regarded as the honesty and truthfulness or accuracy of one's actions.
Work ethic - answer-is a set of moral principles a person uses in their job. People who
possess a strong work ethic embody certain principles that guide their work behavior,
leading them to produce high-quality work consistently and the output motivates them to
stay on track.
Teamwork - answer-is the collaborative effort of a group to achieve a common goal or to
complete a task in the most effective and efficient way.
Speaking skills - answer-is the ability to talk at any time and in any situation. ... You
must know to whom you are talking and make them enjoy so that you can reach your
goals the way you want.
Listening skills - answer-are the ability to actively understand information provided by
the speaker, and display interest in the topic discussed. It can also include providing the
speaker with feedback, such as the asking of pertinent questions; so the speaker knows
the message is being understood.
