WORKPLACE READINESS SKILLS 2
QUESTIONS WITH COMPLETE
ANSWERS
Computer Applications - Answer-A subclass of computer software that employs
capabilities of computer directly to a task that user wishes to perform
Conflict Resolution - Answer-Negotiates diplomatic solutions to interpersonal and
workplace issue solving a disagreement in a way the satisfies both sides
Creativity and Resourcefulness - Answer-Contributes new ideas and works with
imitative
Critical thing and problem-solving skill - Answer-Analyzes and resolves problems that
arise in completing assigned tasks
Customer service - Answer-Identifies and addresses the needs of all customers
providing helpful courteous and knowledgeable service Uses appropriate interpersonal
skills in dealing with difficult costumers
Diplomatic - Answer-Skilled in dealing with sensitive matters or people tactful sensitive
to others regardless of one's own opinions or beliefs
Diversity Awareness - Answer-works well with all customers and coworkers
File management - Answer-Organizing sorting and categorizing in a way that anyone
could be able to locate a specific file quickly
Health and safety Skills - Answer-Follows after guidelines and mange personal health
Information technology - Answer-Uses computer for business related tasks file
management techniques and learn and use different software/programs effectively
Imitative - Answer-The ability ti start something without having to be prompted or
directed. Takes time to think how to get a task done with little or no help Self starter
Integrity - Answer-Honesty high moral standard dependable completeness soundness
abides by workplace policies and laws and demonstrates honesty and reliability
Internet Use and Security - Answer-Uses the internet appropriately on the job and for
work specific tasks
QUESTIONS WITH COMPLETE
ANSWERS
Computer Applications - Answer-A subclass of computer software that employs
capabilities of computer directly to a task that user wishes to perform
Conflict Resolution - Answer-Negotiates diplomatic solutions to interpersonal and
workplace issue solving a disagreement in a way the satisfies both sides
Creativity and Resourcefulness - Answer-Contributes new ideas and works with
imitative
Critical thing and problem-solving skill - Answer-Analyzes and resolves problems that
arise in completing assigned tasks
Customer service - Answer-Identifies and addresses the needs of all customers
providing helpful courteous and knowledgeable service Uses appropriate interpersonal
skills in dealing with difficult costumers
Diplomatic - Answer-Skilled in dealing with sensitive matters or people tactful sensitive
to others regardless of one's own opinions or beliefs
Diversity Awareness - Answer-works well with all customers and coworkers
File management - Answer-Organizing sorting and categorizing in a way that anyone
could be able to locate a specific file quickly
Health and safety Skills - Answer-Follows after guidelines and mange personal health
Information technology - Answer-Uses computer for business related tasks file
management techniques and learn and use different software/programs effectively
Imitative - Answer-The ability ti start something without having to be prompted or
directed. Takes time to think how to get a task done with little or no help Self starter
Integrity - Answer-Honesty high moral standard dependable completeness soundness
abides by workplace policies and laws and demonstrates honesty and reliability
Internet Use and Security - Answer-Uses the internet appropriately on the job and for
work specific tasks
