CHAA 2024 Questions & Answers 100%
Correct!!
Under Title III of the Americans with Disabilities Act, hospitals are required to: -
ANSWERSProvide resources to eliminate barriers in communication.
What is NOT important when initiating a patient satisfaction survey? - ANSWERSWhat
data measures are needed to care for a patient
What is not a purpose of any quality improvement program? - ANSWERSBlame
someone for the mistake
Which of the following is not a patient satisfaction survey: - ANSWERSCMS Survey
Communication is: - ANSWERSExchanging information with the patient
Which is not a KPI in Patient Access? - ANSWERSCLABSI rate
HEAT stands for: - ANSWERSHear them out, empathize with the customer, apologize,
take responsibility for actions
All of the following are ways we communicate, except: [Body Language, Eating, Talking,
Facial Expressions] - ANSWERSEating
What are the three steps to communication? - ANSWERSEncoding, Transmission,
Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
[Smiling, Making Eye Contact, Calling the patient "dear", Greeting the patient] -
ANSWERSCalling the patient "Dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - ANSWERSMedicare Two-midnight rule
Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting and preventing fraud? - ANSWERSOIG
An effective compliance level has a minimum of how many levels? - ANSWERS7
All of the following are part of an effective compliance program except: [Performing
internal audits, creating standards of privacy, Establishing standards, procedures and
policies] - ANSWERSCreating standards of privacy
, EMTALA is a regulation which protects patients from what? - ANSWERSNot being
treated in an Emergency due to lack of ability to pay
All of the following are examples of PHI except: [Patient names, Computer IP
addresses, Financial assistance brochure] - ANSWERSFinancial Assistance Brochure
Meaningful Use is an incentive program to: - ANSWERSIncrease the adoption of
qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a copay and coinsurance. -
ANSWERSMOON
All of the following are examples of fraud and abuse except: [Billing for services not
rendered, Unbundling, Unknowingly billing for services at a higher complexity] -
ANSWERSUnknowingly billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty? - ANSWERSCHAMPVA
Tricare Provides healthcare to all of the following except: [Uniformed service members
and families, Survivors, Civilians working in military treatment facilities, Medal of Honor
Recipients] - ANSWERSCivilians working in military treatment facilities
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. - ANSWERSVeterans
Choice
Medicare is not considered primary payer in all of scenarios below except: a. Medicare
patient has ESRD and in their 60 Month of dialysis b. Medicare patient is over 65and
carries a GHP through their current employer with over 300 employees c. Medicare
patient was in an auto accident and has liability insurance - ANSWERSMedicare patient
has ESRD and in their 60 Month of dialysis
The MSP requires that we ask pertinent questions to determine what? - ANSWERSIf
there are other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-
coverage at out-patient services? - ANSWERSABN
Which of the following is a reason that organizations seek Joint Commission
accreditation?
a. It enhances community confidence in the quality and safety of care
b. It is in-line with the Anti-Kickback Stature
c. It is a requirement of HIPAA - ANSWERSIt enhances community confidence in the
quality and safety of care
Correct!!
Under Title III of the Americans with Disabilities Act, hospitals are required to: -
ANSWERSProvide resources to eliminate barriers in communication.
What is NOT important when initiating a patient satisfaction survey? - ANSWERSWhat
data measures are needed to care for a patient
What is not a purpose of any quality improvement program? - ANSWERSBlame
someone for the mistake
Which of the following is not a patient satisfaction survey: - ANSWERSCMS Survey
Communication is: - ANSWERSExchanging information with the patient
Which is not a KPI in Patient Access? - ANSWERSCLABSI rate
HEAT stands for: - ANSWERSHear them out, empathize with the customer, apologize,
take responsibility for actions
All of the following are ways we communicate, except: [Body Language, Eating, Talking,
Facial Expressions] - ANSWERSEating
What are the three steps to communication? - ANSWERSEncoding, Transmission,
Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
[Smiling, Making Eye Contact, Calling the patient "dear", Greeting the patient] -
ANSWERSCalling the patient "Dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - ANSWERSMedicare Two-midnight rule
Which program is responsible for protecting the integrity of the Hospital and Human
Services (HHS) program by detecting and preventing fraud? - ANSWERSOIG
An effective compliance level has a minimum of how many levels? - ANSWERS7
All of the following are part of an effective compliance program except: [Performing
internal audits, creating standards of privacy, Establishing standards, procedures and
policies] - ANSWERSCreating standards of privacy
, EMTALA is a regulation which protects patients from what? - ANSWERSNot being
treated in an Emergency due to lack of ability to pay
All of the following are examples of PHI except: [Patient names, Computer IP
addresses, Financial assistance brochure] - ANSWERSFinancial Assistance Brochure
Meaningful Use is an incentive program to: - ANSWERSIncrease the adoption of
qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a copay and coinsurance. -
ANSWERSMOON
All of the following are examples of fraud and abuse except: [Billing for services not
rendered, Unbundling, Unknowingly billing for services at a higher complexity] -
ANSWERSUnknowingly billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty? - ANSWERSCHAMPVA
Tricare Provides healthcare to all of the following except: [Uniformed service members
and families, Survivors, Civilians working in military treatment facilities, Medal of Honor
Recipients] - ANSWERSCivilians working in military treatment facilities
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. - ANSWERSVeterans
Choice
Medicare is not considered primary payer in all of scenarios below except: a. Medicare
patient has ESRD and in their 60 Month of dialysis b. Medicare patient is over 65and
carries a GHP through their current employer with over 300 employees c. Medicare
patient was in an auto accident and has liability insurance - ANSWERSMedicare patient
has ESRD and in their 60 Month of dialysis
The MSP requires that we ask pertinent questions to determine what? - ANSWERSIf
there are other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-
coverage at out-patient services? - ANSWERSABN
Which of the following is a reason that organizations seek Joint Commission
accreditation?
a. It enhances community confidence in the quality and safety of care
b. It is in-line with the Anti-Kickback Stature
c. It is a requirement of HIPAA - ANSWERSIt enhances community confidence in the
quality and safety of care
