CHAA TEST 2024 QUESTIONS &
ANSWERS 100% ACCURATE!!
Under tittle III of the Americans with disabilities act, hospitals are required to: -
ANSWERSProvide resources to eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey? - ANSWERSWhat
data measures are needed to care for the patient
Which is not a purpose of any quality improvement program? - ANSWERSBlame
someone for the mistake
Which of the following is not a patient satisfaction survey : - ANSWERSCMS survey
Communication is: - ANSWERSexchange of information
Which is not KPI in Patient Access? - ANSWERSCLABSI
HEAT stands for: - ANSWERSHear
Empathize
Apologize
Take responsibility for actions.
All of the following are ways we communicate, except: - ANSWERSEating
What are the three steps to communication? - ANSWERSEncoding
Transmission
Decoding
Compassion and Respect can be demonstrated in all of the following ways, except: -
ANSWERSCalling the patient "DEAR"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - ANSWERSMedicare Two - midnight rule
Which program is responsible for protecting the integrity of the hospital and human
services (HHS) program by detecting and preventing fraud? - ANSWERSOIG
, An effective compliance level has a minimum of how many levels? - ANSWERS7
All of the following are part of an effective compliance program except: -
ANSWERSCreating standards of privacy
EMTALA is a regulation which protects patient from what? - ANSWERSNot being
treating in an emergency due to lack of ability to pay
All of the following are examples of PHI except: - ANSWERSFinancial assistance
brochure
Meaningful use is an incentive program to: - ANSWERSIncrease the adoption of
qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a co-payment and co-Insurance. -
ANSWERSMOON
All of the following are examples of fraud and abuse except: - ANSWERSUnknowingly
billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty ? - ANSWERSCHAMPVA
Tricare provides healthcare to all of the following except: - ANSWERSCivilians working
in a military treatment facility
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. - ANSWERSVeterans
choice
Medicare is not considered primary payer in all of the scenarios below except: -
ANSWERSMedicare pt has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? - ANSWERSIf
there are other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-
coverage of out-patient services? - ANSWERSABN
Which of the following is a reason that organizations seek Joint Commissions
accreditation? - ANSWERSIt enhances community confidence in the quality and safety
of care
ANSWERS 100% ACCURATE!!
Under tittle III of the Americans with disabilities act, hospitals are required to: -
ANSWERSProvide resources to eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey? - ANSWERSWhat
data measures are needed to care for the patient
Which is not a purpose of any quality improvement program? - ANSWERSBlame
someone for the mistake
Which of the following is not a patient satisfaction survey : - ANSWERSCMS survey
Communication is: - ANSWERSexchange of information
Which is not KPI in Patient Access? - ANSWERSCLABSI
HEAT stands for: - ANSWERSHear
Empathize
Apologize
Take responsibility for actions.
All of the following are ways we communicate, except: - ANSWERSEating
What are the three steps to communication? - ANSWERSEncoding
Transmission
Decoding
Compassion and Respect can be demonstrated in all of the following ways, except: -
ANSWERSCalling the patient "DEAR"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? - ANSWERSMedicare Two - midnight rule
Which program is responsible for protecting the integrity of the hospital and human
services (HHS) program by detecting and preventing fraud? - ANSWERSOIG
, An effective compliance level has a minimum of how many levels? - ANSWERS7
All of the following are part of an effective compliance program except: -
ANSWERSCreating standards of privacy
EMTALA is a regulation which protects patient from what? - ANSWERSNot being
treating in an emergency due to lack of ability to pay
All of the following are examples of PHI except: - ANSWERSFinancial assistance
brochure
Meaningful use is an incentive program to: - ANSWERSIncrease the adoption of
qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a co-payment and co-Insurance. -
ANSWERSMOON
All of the following are examples of fraud and abuse except: - ANSWERSUnknowingly
billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty ? - ANSWERSCHAMPVA
Tricare provides healthcare to all of the following except: - ANSWERSCivilians working
in a military treatment facility
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. - ANSWERSVeterans
choice
Medicare is not considered primary payer in all of the scenarios below except: -
ANSWERSMedicare pt has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? - ANSWERSIf
there are other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-
coverage of out-patient services? - ANSWERSABN
Which of the following is a reason that organizations seek Joint Commissions
accreditation? - ANSWERSIt enhances community confidence in the quality and safety
of care
