CHAA Exam Questions & Answers
100% Correct!!
Scatter Diagram - ANSWERSA graphic display of data plotted along two dimensions
used to screen for a relationship between two variables
Run Chart - ANSWERSa visual display of data that enables monitoring of a process to
determine whether there is a systemic change in process over time
Pareto Chart - ANSWERSA graphic representation of the frequency with which certain
events occur may be used to set priorities or oppotunities for improvement
Measure - ANSWERSA number assigned to an object or event
Gantt Chart - ANSWERSA type of bar chart used in process or project planning and
control to display planned work targets for completion of work in relation of time usually
shows week month quarter
Just In Time - ANSWERSA method of ordering items as close to possible to their time
of need
Clinical Pathway - ANSWERSmanagement tool that organizes sequences and times the
major intervention of the nursing staff physicians and other departments AKA care map;
critical path
Histogram - ANSWERSa graphic display used to plot the frequency with which different
valves of a given variables occur. Used to examine patterns
Algorithm - ANSWERSRecommended patient management strategies designed to
direct decision making
Baseline - ANSWERSAn observation or value that represents the background of
measurable quanitity
Six Sigma - ANSWERSprocess improvement technique for blending organizational
wisdom with proven statistical tools
Balanced Scorecard - ANSWERSstrategic management system used to drive
performance and accountability through the organization
Plan; Do; Check; Act; - ANSWERSAKA Deming or Shewart cycle
FOCUS - ANSWERSFind a process
, Organize a team
Clarify Knowledge
Uncover the cause
Start Plan Do Act Check
5 major points of collection - ANSWERSBefore service; At registration; During service;
At Discharge; Collection follow-up
Standing Orders - ANSWERSPhysician orders pre-established and approved for use by
nurses under specific conditions in absence of the physician
Threshold - ANSWERSa level of achievement that determines the difference between
what is deemed to be acceptable
Laws that Illinois House Healthcare Availability and Access Committee passed -
ANSWERS1. the tax exempt hospital responsibility act- says that hospitals must use
8% of cost to provide care for poor
2. The fair Billing and Collection Practices Act-makes hospital quit aggressive ways to
collect payments
Accepting Assignment - ANSWERSwhen a provider agrees to accept the allowable
charges as full fee
Acute Care - ANSWERSthe care is generally short term rather than chronic care
Assignment of Benefits AOB - ANSWERSWritten authorization from the policyholder for
the insurance company sends payment directly to providers
Adverse Selection - ANSWERSthe tendency for those with impaired health status or
who are prone to higher than average utilization of benefits to be enrolled in
disproportionate numbers and lower deductible plans
Ambulatory Surgical Center - ANSWERSa freestanding facitlity other than a physician
office where surgical and outpatient services take place
Acute Inpatient Care - ANSWERSgenerally short term less than 30 days
Add-ons - ANSWERSPatients who are scheduled for services less than 24 hours in
advance of actual service time
Admission Authorization - ANSWERSthe process of third party payor notification of
urgent/emergent inpatient admission with specific time frame
3 steps of verbal communication - ANSWERS1. encoding-translating idea into words; 2.
transmission-face to face or letter; 3. decoding-receiver must interpet the message
100% Correct!!
Scatter Diagram - ANSWERSA graphic display of data plotted along two dimensions
used to screen for a relationship between two variables
Run Chart - ANSWERSa visual display of data that enables monitoring of a process to
determine whether there is a systemic change in process over time
Pareto Chart - ANSWERSA graphic representation of the frequency with which certain
events occur may be used to set priorities or oppotunities for improvement
Measure - ANSWERSA number assigned to an object or event
Gantt Chart - ANSWERSA type of bar chart used in process or project planning and
control to display planned work targets for completion of work in relation of time usually
shows week month quarter
Just In Time - ANSWERSA method of ordering items as close to possible to their time
of need
Clinical Pathway - ANSWERSmanagement tool that organizes sequences and times the
major intervention of the nursing staff physicians and other departments AKA care map;
critical path
Histogram - ANSWERSa graphic display used to plot the frequency with which different
valves of a given variables occur. Used to examine patterns
Algorithm - ANSWERSRecommended patient management strategies designed to
direct decision making
Baseline - ANSWERSAn observation or value that represents the background of
measurable quanitity
Six Sigma - ANSWERSprocess improvement technique for blending organizational
wisdom with proven statistical tools
Balanced Scorecard - ANSWERSstrategic management system used to drive
performance and accountability through the organization
Plan; Do; Check; Act; - ANSWERSAKA Deming or Shewart cycle
FOCUS - ANSWERSFind a process
, Organize a team
Clarify Knowledge
Uncover the cause
Start Plan Do Act Check
5 major points of collection - ANSWERSBefore service; At registration; During service;
At Discharge; Collection follow-up
Standing Orders - ANSWERSPhysician orders pre-established and approved for use by
nurses under specific conditions in absence of the physician
Threshold - ANSWERSa level of achievement that determines the difference between
what is deemed to be acceptable
Laws that Illinois House Healthcare Availability and Access Committee passed -
ANSWERS1. the tax exempt hospital responsibility act- says that hospitals must use
8% of cost to provide care for poor
2. The fair Billing and Collection Practices Act-makes hospital quit aggressive ways to
collect payments
Accepting Assignment - ANSWERSwhen a provider agrees to accept the allowable
charges as full fee
Acute Care - ANSWERSthe care is generally short term rather than chronic care
Assignment of Benefits AOB - ANSWERSWritten authorization from the policyholder for
the insurance company sends payment directly to providers
Adverse Selection - ANSWERSthe tendency for those with impaired health status or
who are prone to higher than average utilization of benefits to be enrolled in
disproportionate numbers and lower deductible plans
Ambulatory Surgical Center - ANSWERSa freestanding facitlity other than a physician
office where surgical and outpatient services take place
Acute Inpatient Care - ANSWERSgenerally short term less than 30 days
Add-ons - ANSWERSPatients who are scheduled for services less than 24 hours in
advance of actual service time
Admission Authorization - ANSWERSthe process of third party payor notification of
urgent/emergent inpatient admission with specific time frame
3 steps of verbal communication - ANSWERS1. encoding-translating idea into words; 2.
transmission-face to face or letter; 3. decoding-receiver must interpet the message
