Once submitted, who can cancel an enrollment application before the effective date? - Answers d. Both
A and C
Marks: 1
Aetna strictly enforces our enrollment procedures. If you receive an Enrollment Process Exception
Notice, your immediate action will be required in order to avoid any disciplinary actions, which may
include___________________. - Answers d. All of the Above
The effective date for enrollments in the Initial Enrollment Period (IEP) must be the first of the month
following the month of enrollment, beginning with the Part D eligibility date. - Answers True
The SilverScript agent portal provides a secure method for external agents and administrators to
communicate with SilverScript's agent support team so _________________________________ can be
shared safely. - Answers d. All of the Above
Aetna is a CVS Health company that offers SilverScript Part D products. - Answers True
Mail order prescription drug services are not available for SilverScript PDP plans. - Answers False
An Electronic Scope of Appointment (eSOA) valid for ___________. - Answers b. 14 days
Agents must submit the original documentation for enrollment within 24 hours after the application
data has been entered into the agent portal. - Answers True
Non‐compliance to the Code of Conduct can affect _______________and may result in legal or financial
consequences. - Answers d. All of the above
Agents MUST communicate the pricing tool disclaimer to prospects and clients. The disclaimers for
SilverScript's Drug Lookup & Pricing tool appear at bottom of the pricing tool pages. - Answers True
Marks: 1
Before meeting with an applicant, agents must be in good standing with the following: - Answers e. All
of the above
A conflict of interest may arise when personal interests or activities appear to improperly influence our
ability to act in the best interests of the company. Any potential conflict of interest should be reported
immediately. - Answers True
If a member is assessed a Part D Income Related Monthly Adjustment Amount (Part D-IRMAA), the
member will be notified by the Social Security Administration. Part D ‐IRMAA is paid directly to
Medicare. - Answers True