HWC Exam Set 2
What is one way to attend to a client's state of being (mood/affect/presence):
a) Paraphrasing/Restatement
b) Elicit/Provide
c) Brainstorm
d) Map the emotions - answer is A: Arlovski pg. 118
When a client has a lot of emotions around a topic, you should:
a) Tell the client that you are now bummed out after that emotional dump
b) Mirror back what feelings/emotions you are hearing—then check to make sure you a
hearing correctly
c) Start giving advice of what to do about the situation
d) Move client towards an action plan to help control their emotions - answer is B:
Arlovski pg. 118-119
True or False: Coaches should encourage clients to describe emotions as a way of
clarification during the session - answer True: Arlovski pg. 118-119
True or False: Coaches cannot draw on their own personal experiences to show
empathy to a client - answerFalse: Arloski pg. 247 -where we do not share our story
with the client—we share common experiences and we can draw on that to show true
empathy.
One of the best side-effects of helping our clients find Self-Compassion is Self-
Determination. What else does one gain from learning Self-Compassion (check all that
apply):
o Connectedness to others
o Bad relationships
o The O's winning
o Calmer heart and mind
o Intentional choices leading to emotional intelligence
o Autonomy gained by reflection and encouragement around honoring one's value's
needs and motivations - answerConnectedness;Calmer;Intentional;Autonomy Pg 58
Coaching Psychology Manual
True or False: Reflections convey active listening and gives clients opportunity to hear
their own words, perspective, feelings, and beliefs and supports change - answerTrue.
Overview. Arloski pg. 118
Coaching Psychology Manual pg.37-38
According to MI, coaches should use more reflective listening than inquiry because:
, A. Questions tend to generate left brain thinking dominated responses.
B. Reflective listening taps into emotions and needs.
C. A series of Questions all in a row can make clients feel interrogated.
D. Allows coach to be wholly present with them by listening for the feelings that they are
expressing.
E. All of the above. - answerE, Coaching Psychology Manual pg. 82
True or False: An example of Amplified reflection is:
Client: I don't want to eat healthy because I don't want to give up cookies.
Coach: eating healthy is a non-starter for you. - answerTrue -Coaching Psychology
Manual, Page 84
T/F an example of Shifted focus is:
Client: I don't want to eat healthy because I don't want to give up cookies.
Coach: This sounds challenging to give up sugar. I'm wondering about the dinner you
made last week. I remember you saying that it was good and easy to make -
answerTrue, Coaching Psychology Manual pg. 85.
True or False: An example of Double sided reflections is:
Client: I don't want to eat healthy because I don't want to give up cookies.
Coach: You feel it's hard to stop eating cookies and I've heard you say before it's
important for you to eat healthier to prevent diabetes which runs in your family -
answerTrue, Coaching Psychology Manual pg. 84-85
True or False:
Summaries pull together everything that client has said in the last several sessions -
answerFalse
Coaches summarize to help clients stay focused and on task, and to clarify at the end of
the session what was covered - answerTrue
Arloski, pg. 119.
According to Appreciative Inquiry, the best way to assist clients in discovering promising
examples of their desired outcomes or bringing out what's working for them, especially if
they're discouraged or stuck is to
A. Ask them their best experience in dealing with a problem.
B. Ask about their core values.
C. Help clients become aware how outside influences can positively affect their lives.
D. Ask them 3 wishes to boost the energy and self-efficacy of clients.
E. All of the above - answerE, Coaching Psychology Manual Pg. 68-70
Choose the best example of an open-ended question:
A) On a scale from 1 to 10, how motivated are you to change this behavior
B) Do you want to change this behavior
C) What are some ways you can change this behavior
What is one way to attend to a client's state of being (mood/affect/presence):
a) Paraphrasing/Restatement
b) Elicit/Provide
c) Brainstorm
d) Map the emotions - answer is A: Arlovski pg. 118
When a client has a lot of emotions around a topic, you should:
a) Tell the client that you are now bummed out after that emotional dump
b) Mirror back what feelings/emotions you are hearing—then check to make sure you a
hearing correctly
c) Start giving advice of what to do about the situation
d) Move client towards an action plan to help control their emotions - answer is B:
Arlovski pg. 118-119
True or False: Coaches should encourage clients to describe emotions as a way of
clarification during the session - answer True: Arlovski pg. 118-119
True or False: Coaches cannot draw on their own personal experiences to show
empathy to a client - answerFalse: Arloski pg. 247 -where we do not share our story
with the client—we share common experiences and we can draw on that to show true
empathy.
One of the best side-effects of helping our clients find Self-Compassion is Self-
Determination. What else does one gain from learning Self-Compassion (check all that
apply):
o Connectedness to others
o Bad relationships
o The O's winning
o Calmer heart and mind
o Intentional choices leading to emotional intelligence
o Autonomy gained by reflection and encouragement around honoring one's value's
needs and motivations - answerConnectedness;Calmer;Intentional;Autonomy Pg 58
Coaching Psychology Manual
True or False: Reflections convey active listening and gives clients opportunity to hear
their own words, perspective, feelings, and beliefs and supports change - answerTrue.
Overview. Arloski pg. 118
Coaching Psychology Manual pg.37-38
According to MI, coaches should use more reflective listening than inquiry because:
, A. Questions tend to generate left brain thinking dominated responses.
B. Reflective listening taps into emotions and needs.
C. A series of Questions all in a row can make clients feel interrogated.
D. Allows coach to be wholly present with them by listening for the feelings that they are
expressing.
E. All of the above. - answerE, Coaching Psychology Manual pg. 82
True or False: An example of Amplified reflection is:
Client: I don't want to eat healthy because I don't want to give up cookies.
Coach: eating healthy is a non-starter for you. - answerTrue -Coaching Psychology
Manual, Page 84
T/F an example of Shifted focus is:
Client: I don't want to eat healthy because I don't want to give up cookies.
Coach: This sounds challenging to give up sugar. I'm wondering about the dinner you
made last week. I remember you saying that it was good and easy to make -
answerTrue, Coaching Psychology Manual pg. 85.
True or False: An example of Double sided reflections is:
Client: I don't want to eat healthy because I don't want to give up cookies.
Coach: You feel it's hard to stop eating cookies and I've heard you say before it's
important for you to eat healthier to prevent diabetes which runs in your family -
answerTrue, Coaching Psychology Manual pg. 84-85
True or False:
Summaries pull together everything that client has said in the last several sessions -
answerFalse
Coaches summarize to help clients stay focused and on task, and to clarify at the end of
the session what was covered - answerTrue
Arloski, pg. 119.
According to Appreciative Inquiry, the best way to assist clients in discovering promising
examples of their desired outcomes or bringing out what's working for them, especially if
they're discouraged or stuck is to
A. Ask them their best experience in dealing with a problem.
B. Ask about their core values.
C. Help clients become aware how outside influences can positively affect their lives.
D. Ask them 3 wishes to boost the energy and self-efficacy of clients.
E. All of the above - answerE, Coaching Psychology Manual Pg. 68-70
Choose the best example of an open-ended question:
A) On a scale from 1 to 10, how motivated are you to change this behavior
B) Do you want to change this behavior
C) What are some ways you can change this behavior
