3CX Academy, Intermediate Certification Exam Questions and Correct Answers Latest Update 2024 (Already Passed)

3CX Academy, Intermediate Certification Exam Questions and Correct Answers Latest Update 2024 (Already Passed) User A from group A has "Show presence to group members" and "Can See group members" checked, User B from group B has the same. Can they see each others presences? - Answers No Certificates in PFX format are single files containing the certificate and the private key. - Answers True Is there a way to add a company phonebook contact from the 3CX client - Answers Yes You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If extension A does not answer the call after the configured "Ring Time" the call will be forwarded to the "Destination if no answer" - Answers False The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it receives. - Answers True In general, calls from a Queue to an IP phone will never leave a missed call notification. - Answers True On an existing 3CX installation, if you want to change the public FQDN but keep the same license key, you must take a backup with all options except "Include License Key & FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and enter the new FQDN with the old license key. - Answers True When custom prompts are used during the announcement of the Digital Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - Answers False Can a range of dates be defined as a Holiday? - Answers Yes All extensions are added to the "DEFAULT" group (which can be renamed) upon creation. - Answers True STUN is a method enabling deskphones to discover their public IP address and port mapping of their internal SIP port. - Answers True In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish the V15 installation. - Answers True Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license. Can extension 100, by any means, only log out from Queue A as an active agent but not from Queue B? - Answers No The default backup folder set during the installation in Windows is C:ProgramData3CXInstance1DataBackups. If you uninstall 3CX, is this folder deleted without warning along with all its contents? - Answers Yes An extension is part of a ring group. This extension has switched its profile to DnD and has been configured to redirect all calls to the extension, to voice mail. Will all calls to the ring group also be redirected to the voicemail of the user? - Answers False (No) If you choose to use your own public FQDN during the 3CX installation, can you use a wildcard certificate, if it covers the FQDN you want to use? - Answers Yes As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the remote location where the SBC is located nor on the firewall in front of 3CX. - Answers True Chat messages across the users of a group can be blocked by unticking the right "Can Chat with group members." - Answers False Voice mailbox greetings can be different based on the user's profile status. - Answers True A caller connected to a Digital Receptionist can directly dial the extension number of a user and will directly be transferred to that extension. - Answers True When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user must enter the Extension Number and voicemail PIN. - Answers True Every extension in 3CX can have its own personal web meeting URL. - Answers False The order of added extensions in a Ring Group does not matter regardless which "Ring Strategy" is used by the Ring Group. - Answers False The amount of Polling Strategies for Queues depends on the license key activated in 3CX. - Answers True An extension can only be part of one group at a time. - Answers False In the extension settings, enabling the "Disallow use of extension outside the LAN" option also blocks remote 3CX Clients from registering. - Answers False Inbound Rules are configured to route calls to different destinations based on time. The host which runs 3CX is configured to use UTC as its timezone. The timezone during the 3CX Install Wizard was set to be EEST or GMT+2. Which time zone will call routing be based upon? - Answers EST or GMT+2 Review the FQDN allocation guidelines (