Hobby Lobby Cashier Exam/ 67 Questions with Definitive Solution.

Hobby Lobby Cashier Exam/ 67 Questions with
Definitive Solution.
What question are you to ask the customer before beginning the transaction? - Answer: "Did
you find everything okay?"


What do you tell the customer at the end of every transaction? - Answer: "Thank you for
shopping at Hobby Lobby"


When opening the register, the cashier will accompany the next customer to his/her line (T/F) -
Answer: True


When giving a customer change from a cash purchase, cashiers are required to repeat the
amount of change to be returned, and count the change back while giving it to the customer
(T/F) - Answer: True


Employees are allowed to have food and/or drinks at the front end (T/F) - Answer: False



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, It is the responsibility of each cashier and the CSM to ensure no more than two to three (2-3)
customers are waiting in line to be checked out (T/F) - Answer: True


If a customer is dissatisfied with an item or service, it is acceptable for a cashier to handle the
situation without getting a member of management involved (T/F) - Answer: False


When a customer attempts to purchase merchandise with no price tag you must: (MC) -
Answer: Call a department person or a member of management for a "Code 4" to get the price
of the item and to find out if the item is a "your price" item


Code 1 - Answer: Customer Service


Code 2 - Answer: Change Needed


Code 3 - Answer: Refund


Code 4 - Answer: Price Check


Code 5 - Answer: Shopping Cart Retrieval


Code 6 - Answer: Department Returns


Code 7 - Answer: Management


Code 8 - Answer: Stockman Clean Up


Code 9 - Answer: Box or Trash Pick Up


Code 10 - Answer: Security Problem


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